Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
Ventiv Claims
Score8.3 out of 10
Enterprise companies (1,001+ employees)
Ventiv Claims Administration software is designed to handle claims with speed and precision.
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
Ventiv Claims works beautifully for workers' compensation. It is easy to use for both field employees and Risk Management. The claim nearly creates itself by allowing the digital "Injury Reporting Form" the employee fills out when they report an injury to populate the claim itself. I have the employee's own description of the incident, which helps determine compensability. In addition, the support we receive from the Ventiv Claims team is second to none. We have a dedicated account manager who ensures our success and is always willing to step in and help whenever we have a question or want something to perform differently.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The Ventiv team is always ready to assist in solving complex issues in a very timely manner.
The entire Ventiv staff is friendly, knowledgeable, and always ready to help via phone, email, web ex. Our Customer Success Manager, Doug H. is the best! And Cindy H., Machella G., Josette D., Duane J. ...just to name a few.
Love the fact that aspects of our daily tasks are streamlined and can be completed in one central location from claims management, to reporting, policy renewals, and payment processing.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have been using Ventiv Claims for over ten years, and there is a wealth of information in the system. We have not seen any other system that compares to the Ventiv Claims environment.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Overall, the system is easy to use. Some fields are redundant within the system, which makes it a little confusing, but once you choose which to use, you can easily hide the other field from users so they do not enter information in the other field.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Overall the support is really good. There are only a few instances where the support could not figure out how to resolve issues we have encountered quickly.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
During any training provided by Ventiv, the sessions are always two ways. It is not just a lecture that you sit through, they are generally question and answer type sessions that are very good at getting the point across. By keeping the sessions small and manageable, Ventiv can provide the training necessary so that all of the users feel comfortable.
Our implementation specialist was exceptional! She went above and beyond in helping us get everything set up the way we wanted it and provided the necessary training to myself, who is the administrator of CE. There was a key piece that was missed by Ventiv during our negotiations before implementation that required us to go back and ended up costing us more money for our incident intake form.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
I have not met with any other RMIS vendors in a very long time. They reach out all the time; however there's no sense in wasting anyone's time. I am happy with Ventiv, there are times I may get upset because there is no response when I ask for something. But I chalk it up to my issue is not top priority.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We pay about $100K per year in support/update fees it has been very difficult to justify these fees as we don't use support much and many of the updates simply brought the product to an approximate level to what we thought we were purchasing in the first place.
Self-hosting and owning the software rather than SaaS is an incredible value.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
