What users are saying about
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Top Rated
146 Ratings
5 Ratings
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Score 5 out of 100

New Relic

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Top Rated
146 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Micro Focus Diagnostics

I would say on 90% of our agent installs everything works without any modification. If the application however makes a large use of memory based cache and analysis that classes will need to be excluded from instrumentation or it will impact performance.
Bob Boldin | TrustRadius Reviewer

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

Micro Focus Diagnostics
7.8
New Relic
7.7
Application monitoring
Micro Focus Diagnostics
9.0
New Relic
9.2
Threshold alerts
Micro Focus Diagnostics
8.0
New Relic
8.6
Predictive capabilities
Micro Focus Diagnostics
7.0
New Relic
6.5
Application performance management console
Micro Focus Diagnostics
8.0
New Relic
8.1
Collaboration tools
Micro Focus Diagnostics
7.0
New Relic
6.4
Database monitoring
Micro Focus Diagnostics
New Relic
8.0
Out-of-the box templates to monitor applications
Micro Focus Diagnostics
New Relic
7.5
Application dependency mapping and thresholding
Micro Focus Diagnostics
New Relic
7.4
Virtualization monitoring
Micro Focus Diagnostics
New Relic
7.9
Server availability and performance monitoring
Micro Focus Diagnostics
New Relic
8.5
Server usage monitoring and capacity forecasting
Micro Focus Diagnostics
New Relic
7.8
IT Asset Discovery
Micro Focus Diagnostics
New Relic
6.5

Pros

Micro Focus Diagnostics

  • Agent level customization - For highly performant applications we can easily exclude instrumentation, yet still receive the benefit of historical tracking on common data points like CPU, Heap and GC cycles.
  • Support - In the 5+ years working with the product any HP solution engagements have been quick to provide a needed configuration solution.
  • Agent Diversity - Have used the product across 6+ differing middleware technologies comprising dozens of version (both middleware and java) combinations.
  • Agent installation - With its ability to support a silent type install, automating was a simple task.
Bob Boldin | TrustRadius Reviewer

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

Cons

Micro Focus Diagnostics

  • The product does offer a lot of functionality - This can lead to a cluttered user interface and does take some time to become comfortable and proficient in its use.
  • Data Volume - We have had some issues in balancing the desire to keep all data and consuming infrastructure storage.
Bob Boldin | TrustRadius Reviewer

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Micro Focus Diagnostics

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.3
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Usability

Micro Focus Diagnostics

No score
No answers yet
No answers on this topic

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Micro Focus Diagnostics

No score
No answers yet
No answers on this topic

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Performance

Micro Focus Diagnostics

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Support Rating

Micro Focus Diagnostics

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 3 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Implementation Rating

Micro Focus Diagnostics

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.5
Based on 4 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Alternatives Considered

Micro Focus Diagnostics

While it has been several years since using BMC Patrol I like that HP doesn't require me to have a custom module added for every different type of product I would like to instrument.
Bob Boldin | TrustRadius Reviewer

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

Scalability

Micro Focus Diagnostics

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Return on Investment

Micro Focus Diagnostics

  • Performance Tuning - Product is fully integrated to provide baseline and drift across releases.
Bob Boldin | TrustRadius Reviewer

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

Pricing Details

Micro Focus Diagnostics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Micro Focus Diagnostics
8.0
New Relic
8.5

Likelihood to Renew

Micro Focus Diagnostics
New Relic
8.3

Usability

Micro Focus Diagnostics
New Relic
9.0

Reliability and Availability

Micro Focus Diagnostics
New Relic
10.0

Performance

Micro Focus Diagnostics
New Relic
8.0

Support Rating

Micro Focus Diagnostics
New Relic
8.0

Implementation Rating

Micro Focus Diagnostics
New Relic
8.5

Scalability

Micro Focus Diagnostics
New Relic
8.0

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