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Microsoft Dynamics 365 Business Central vs. SAP Sales Cloud

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365 Business Central

    Score8 out of 10
    N/AMicrosoft Dynamics 365 Business Central (formerly Dynamics NAV) is one of the ERP products in the Dynamics family. The technology is based on the Navision product acquired by Microsoft in 2002. This product is the best-selling Microsoft ERP platform, and is often used by companies in the manufacturing and distribution verticals.

    $8

    per month per user

    SAP Sales Cloud

    Score8.6 out of 10
    N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
    Pricing
    Microsoft Dynamics 365 Business CentralSAP Sales Cloud
    Editions & Modules
    Dynamics 365 Business Central Team Members
    $8
    per month (billed annually) per user
    Dynamics 365 Business Central Essentials
    $70
    per month (billed annually) per user
    Dynamics 365 Business Central Premium
    $100
    per month (billed annually) per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365 Business CentralSAP Sales Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft Dynamics 365 Business CentralSAP Sales Cloud
    Considered Both Products
    Microsoft
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    11 Answers
    91%
    Would buy again
    120 Answers
    Delivers good value for the price
    91%
    Delivers good value for the price
    10 Answers
    95%
    Delivers good value for the price
    111 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    11 Answers
    96%
    Happy with the feature set
    127 Answers
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    8 Answers
    93%
    Lived up to sales and marketing promises
    98 Answers
    Implementation went as expected
    82%
    Implementation went as expected
    9 Answers
    89%
    Implementation went as expected
    99 Answers
    Features
    Microsoft Dynamics 365 Business CentralSAP Sales Cloud
    Payroll Management
    Comparison of Payroll Management features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    6.6
    11 Ratings
    13% below category average
    SAP Sales Cloud
    -
    Ratings
    Pay calculation6.211 Ratings00 Ratings
    Benefit plan administration6.39 Ratings00 Ratings
    Direct deposit files6.610 Ratings00 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    8.0
    25 Ratings
    6% above category average
    SAP Sales Cloud
    8.2
    138 Ratings
    7% above category average
    API for custom integration8.124 Ratings8.3123 Ratings
    Plug-ins7.922 Ratings00 Ratings
    Custom fields00 Ratings8.0138 Ratings
    Custom objects00 Ratings7.9131 Ratings
    Scripting environment00 Ratings8.6114 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    8.4
    29 Ratings
    0% above category average
    SAP Sales Cloud
    9.2
    141 Ratings
    9% above category average
    Single sign-on capability8.525 Ratings9.3135 Ratings
    Role-based user permissions8.328 Ratings9.1135 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    8.4
    30 Ratings
    11% above category average
    SAP Sales Cloud
    -
    Ratings
    Dashboards8.326 Ratings00 Ratings
    Standard reports8.430 Ratings00 Ratings
    Custom reports8.629 Ratings00 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    8.4
    30 Ratings
    8% above category average
    SAP Sales Cloud
    -
    Ratings
    Accounts payable8.429 Ratings00 Ratings
    Accounts receivable8.328 Ratings00 Ratings
    Global Financial Support8.517 Ratings00 Ratings
    Primary and Secondary Ledgers8.416 Ratings00 Ratings
    Journals and Reconciliations8.919 Ratings00 Ratings
    Configurable Accounting7.219 Ratings00 Ratings
    Standardized Processes8.720 Ratings00 Ratings
    Inventory Management
    Comparison of Inventory Management features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    8.6
    26 Ratings
    8% above category average
    SAP Sales Cloud
    -
    Ratings
    Inventory tracking8.526 Ratings00 Ratings
    Automatic reordering7.618 Ratings00 Ratings
    Location management8.222 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    8.0
    28 Ratings
    1% above category average
    SAP Sales Cloud
    -
    Ratings
    Pricing8.225 Ratings00 Ratings
    Order entry8.925 Ratings00 Ratings
    Credit card processing7.517 Ratings00 Ratings
    Cost of goods sold8.422 Ratings00 Ratings
    Order Orchestration8.313 Ratings00 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    8.2
    20 Ratings
    8% above category average
    SAP Sales Cloud
    -
    Ratings
    Billing Management8.518 Ratings00 Ratings
    Cash and Asset Management8.619 Ratings00 Ratings
    Travel & Expense Management7.614 Ratings00 Ratings
    Budgetary Control & Encumbrance Accounting8.216 Ratings00 Ratings
    Period Close8.219 Ratings00 Ratings
    Project Financial Management
    Comparison of Project Financial Management features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    8.7
    8 Ratings
    14% above category average
    SAP Sales Cloud
    -
    Ratings
    Budgeting and Forecasting10.08 Ratings00 Ratings
    Project Costing10.07 Ratings00 Ratings
    Cost Capture10.08 Ratings00 Ratings
    Capital Project Management8.05 Ratings00 Ratings
    Customer Contract Compliance10.06 Ratings00 Ratings
    Project Revenue Recognition8.04 Ratings00 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    7.6
    11 Ratings
    7% above category average
    SAP Sales Cloud
    -
    Ratings
    Project Planning and Scheduling7.510 Ratings00 Ratings
    Task Insight for Project Managers7.110 Ratings00 Ratings
    Project Mobile Functionality7.19 Ratings00 Ratings
    Definable Resource Pools6.910 Ratings00 Ratings
    Grants Management
    Comparison of Grants Management features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    8.9
    8 Ratings
    18% above category average
    SAP Sales Cloud
    -
    Ratings
    Award Lifecycle Management6.78 Ratings00 Ratings
    Procurement
    Comparison of Procurement features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    7.9
    16 Ratings
    10% above category average
    SAP Sales Cloud
    -
    Ratings
    Bids Analyzed and Compared7.410 Ratings00 Ratings
    Contract Authoring7.210 Ratings00 Ratings
    Contract Repository7.510 Ratings00 Ratings
    Requisitions-to-Purchase Orders Integrated8.114 Ratings00 Ratings
    Supplier Management7.613 Ratings00 Ratings
    Risk Management
    Comparison of Risk Management features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    8.3
    12 Ratings
    21% above category average
    SAP Sales Cloud
    -
    Ratings
    Risk Repository7.211 Ratings00 Ratings
    Control Management7.411 Ratings00 Ratings
    Control Efficiency Assessments6.711 Ratings00 Ratings
    Issue Detection7.511 Ratings00 Ratings
    Remediation and Certification7.59 Ratings00 Ratings
    Logistics
    Comparison of Logistics features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    7.7
    10 Ratings
    9% above category average
    SAP Sales Cloud
    -
    Ratings
    Transportation Planning and Optimization7.88 Ratings00 Ratings
    Transportation Execution Management7.48 Ratings00 Ratings
    Trade and Customs Management7.98 Ratings00 Ratings
    Fulfillment Management7.410 Ratings00 Ratings
    Warehouse Workforce Management9.27 Ratings00 Ratings
    Manufacturing
    Comparison of Manufacturing features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    8.0
    10 Ratings
    7% above category average
    SAP Sales Cloud
    -
    Ratings
    Production Process Design9.27 Ratings00 Ratings
    Production Management8.88 Ratings00 Ratings
    Configuration Management7.17 Ratings00 Ratings
    Work Execution9.27 Ratings00 Ratings
    Manufacturing Costs7.310 Ratings00 Ratings
    Supply Chain
    Comparison of Supply Chain features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    7.4
    12 Ratings
    1% above category average
    SAP Sales Cloud
    -
    Ratings
    Forecasting6.412 Ratings00 Ratings
    Inventory Planning7.212 Ratings00 Ratings
    Performance Monitoring6.912 Ratings00 Ratings
    Product Lifecycle Management
    Comparison of Product Lifecycle Management features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    8.8
    9 Ratings
    18% above category average
    SAP Sales Cloud
    -
    Ratings
    Proposal Management7.18 Ratings00 Ratings
    Product Master Data Management7.78 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    -
    Ratings
    SAP Sales Cloud
    8.5
    152 Ratings
    8% above category average
    Customer data management / contact management00 Ratings8.2144 Ratings
    Workflow management00 Ratings8.8146 Ratings
    Territory management00 Ratings8.1130 Ratings
    Opportunity management00 Ratings9.0142 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.3136 Ratings
    Contract management00 Ratings7.9133 Ratings
    Quote & order management00 Ratings8.6133 Ratings
    Interaction tracking00 Ratings9.0137 Ratings
    Channel / partner relationship management00 Ratings8.5131 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    -
    Ratings
    SAP Sales Cloud
    8.9
    130 Ratings
    14% above category average
    Case management00 Ratings8.7125 Ratings
    Call center management00 Ratings9.1114 Ratings
    Help desk management00 Ratings8.8115 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    -
    Ratings
    SAP Sales Cloud
    8.0
    131 Ratings
    3% above category average
    Lead management00 Ratings8.0130 Ratings
    Email marketing00 Ratings7.9112 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    -
    Ratings
    SAP Sales Cloud
    8.3
    143 Ratings
    8% above category average
    Task management00 Ratings8.4135 Ratings
    Billing and invoicing management00 Ratings8.4113 Ratings
    Reporting00 Ratings8.1131 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    -
    Ratings
    SAP Sales Cloud
    8.3
    141 Ratings
    8% above category average
    Forecasting00 Ratings8.1131 Ratings
    Pipeline visualization00 Ratings8.9132 Ratings
    Customizable reports00 Ratings8.0136 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    -
    Ratings
    SAP Sales Cloud
    9.0
    98 Ratings
    18% above category average
    Social data00 Ratings8.698 Ratings
    Social engagement00 Ratings9.494 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    -
    Ratings
    SAP Sales Cloud
    8.5
    117 Ratings
    12% above category average
    Marketing automation00 Ratings8.3113 Ratings
    Compensation management00 Ratings8.693 Ratings
    Platform
    Comparison of Platform features of Microsoft Dynamics 365 Business Central and SAP Sales Cloud
    Feature
    Microsoft Dynamics 365 Business Central
    -
    Ratings
    SAP Sales Cloud
    8.1
    122 Ratings
    6% above category average
    Mobile access00 Ratings8.1122 Ratings
    Best Alternatives
    Microsoft Dynamics 365 Business CentralSAP Sales Cloud
    Small Businesses
    Zoho One
    Score9.1 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Zoho One
    Score9.1 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Microsoft Dynamics AX (discontinued)
    Score4.8 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft Dynamics 365 Business CentralSAP Sales Cloud
    Likelihood to Recommend
    8.6
    (31 ratings)
    8.4
    (163 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.1
    (15 ratings)
    Usability
    8.8
    (11 ratings)
    7.0
    (10 ratings)
    Availability
    8.0
    (1 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (2 ratings)
    Support Rating
    10.0
    (2 ratings)
    5.8
    (13 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.5
    (4 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.5
    (123 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Microsoft Dynamics 365 Business CentralSAP Sales Cloud
    Likelihood to Recommend
    Microsoft
    Microsoft Dynamics 365 Business Central is well suited for inventory management in all aspects. Its accessibility, along with my other apps, when out of the office is unparalleled. I find it easy to work with on a desktop or laptop; however, it could use some work on a mobile device.
    Incentivized
    Read full review
    SAP
    SAP Sales Cloud is highly suited for manufacturing and distribution enterprises and especially for people and companies who are already into SAP architecture. It is also great for industries which are consumer-packaged goods oriented, and it is highly structured for B2B sales which has predictive pipelines. I would say it is less suited for hyper growth or newer startups, especially people who are not familiar with the SAP ERP. It is multi-dimensional and has complex matrix structures, so it is a bit difficult to learn, and it might be daunting for new people.
    Incentivized
    Read full review
    Pros
    Microsoft
    • Automate the creation of bills of materials for production. We can now generate a BoM from a sales order.
    • Organization of all data pertaining to thousands of parts, assemblies, and finished goods. Engineering and purchasing have a common portal.
    • We can create sales orders from quotations instead of re-entering them (this did require some bolt-on software). Less redundant work with fewer entry errors.
    • Accounting can provide reports based on specific criteria stored in NAV. We can pull better and more detailed intelligence.
    Incentivized
    Read full review
    SAP
    • I love its ability to automate the entire sales process for us.
    • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
    • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
    Incentivized
    Read full review
    Cons
    Microsoft
    • Some functions could be a bit more user friendly, intuitive.
    • Better migration from previous ERP software (especially other Microsoft products). "Growing pains" associated with change?! Maybe.
    • A few redundancies and procedural missteps on menus and tabs can make the portal a bit crowded.
    Incentivized
    Read full review
    SAP
    • One area of concern is the many data silos that are present within SAP sales cloud
    • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
    • The product is quite vast and a lot more learning material and knowledge base documents are required.
    Read full review
    Likelihood to Renew
    Microsoft
    We've already decided to continue using this software. It is too expensive for us to upgrade so we made a workaround by using the virtual computer with Windows XP installed on it. We did research replacing this software, but it was a better financial decision to keep what we had instead
    Incentivized
    Read full review
    SAP
    SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
    Incentivized
    Read full review
    Usability
    Microsoft
    Ever since we deployed it, it has been a one-stop-shop for our organization. Everything we do has been through it, and we do not need to use other vendors to access student records, accounts receivable, procurement records, grades, transcripts, and report cards... they are all in one interface, which has been a solid plus for our organization.
    Incentivized
    Read full review
    SAP
    In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
    Incentivized
    Read full review
    Reliability and Availability
    Microsoft
    No answers on this topic
    SAP
    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Read full review
    Support Rating
    Microsoft
    It provides one to efficiently be able to manage bookkeeping and inventory without much challenges. One can easily navigate through workflow processes while managing usages and budgets. Being able to produce reports in Word, Excel or PDF means one is able to have a working document to produce trends and graphs or produce pivot tables.
    Read full review
    SAP
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review
    Online Training
    Microsoft
    No answers on this topic
    SAP
    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Read full review
    Implementation Rating
    Microsoft
    No answers on this topic
    SAP
    I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
    Incentivized
    Read full review
    Alternatives Considered
    Microsoft
    I have personally supported all of the Dynamic family of ERP systems and made the decision to concentrate on NAV as the solution of choice. From a support and development standpoint there are few if any packages that can compare. It is not uncommon for most of the companies that I support to only call me once or twice a month after the first year. This is due to the ease of tracking down problems and errors and the ability for a developer to provide the end-user with routines that automatically correct the most basic kind of error
    Incentivized
    Read full review
    SAP
    These other products are not fully focused on sales. Of course you can create a workflow for your employees but they have too much info that youll probably won't end Up using. Also their AI assistance is not that accurate when you need some advice or personalized Insights. That's why we swapped to another software that was focused on the sales funnel.
    Incentivized
    Read full review
    Scalability
    Microsoft
    No answers on this topic
    SAP
    1. It much needed to the end-user like sales person and marketing team to read the real time analysis for better decision making and deal closing. 2. Cost calculation and tracking becomes easier on go. 3. HR department, sales and marketing teams are getting insights for further improvement of the process of sales and conversion rate. 4. Easier to know customer behavior and taste.
    Incentivized
    Read full review
    Return on Investment
    Microsoft
    • Automation processing, including EDI functionality, has increased employee efficiency and prevented the need for adding additional employees.
    • Implementation of the warehouse functionality, including cycle counts, has resulted in better inventory control/less shrinkage.
    • Implementation of e-Ship and e-Receive, has resulted in greater efficiency and order accuracy.
    Incentivized
    Read full review
    SAP
    • Integration with additional sales tools, such as LinkedIn Sales Navigator, greatly improves the speed and efficiency of our entire process.
    • Standard templates facilitate easy and efficient lead interaction.
    • The time is reduced and representative job productivity increases when SAP Sales Cloud is used.
    Incentivized
    Read full review
    ScreenShots

    SAP Sales Cloud Screenshots

    Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization