What users are saying about
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Top Rated
2102 Ratings

SharePoint

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Top Rated
2102 Ratings
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Score 8.1 out of 100
447 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Incident and problem management

    SharePoint

    Feature Set Not Supported
    N/A
    8.2

    ServiceNow IT Service Management

    82%
    ServiceNow IT Service Management ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.1
    91%
    67 Ratings

    Expert directory

    N/A
    0 Ratings
    8.0
    80%
    51 Ratings

    Service restoration

    N/A
    0 Ratings
    7.9
    79%
    56 Ratings

    Self-service tools

    N/A
    0 Ratings
    7.8
    78%
    65 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.6
    76%
    63 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.5
    85%
    60 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.6
    86%
    62 Ratings

    ITSM asset management

    SharePoint

    Feature Set Not Supported
    N/A
    8.1

    ServiceNow IT Service Management

    81%
    ServiceNow IT Service Management ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.0
    80%
    60 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.2
    82%
    59 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.0
    80%
    53 Ratings

    Change management

    SharePoint

    Feature Set Not Supported
    N/A
    8.3

    ServiceNow IT Service Management

    83%
    ServiceNow IT Service Management ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.4
    84%
    62 Ratings

    Change calendar

    N/A
    0 Ratings
    7.9
    79%
    56 Ratings

    Service-level management

    N/A
    0 Ratings
    8.5
    85%
    58 Ratings

    Attribute Ratings

    • Microsoft SharePoint is rated higher in 3 areas: Usability, Support Rating, Online Training
    • ServiceNow IT Service Management is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Implementation Rating

    Likelihood to Recommend

    8.2

    SharePoint

    82%
    193 Ratings
    8.8

    ServiceNow IT Service Management

    88%
    79 Ratings

    Likelihood to Renew

    9.8

    SharePoint

    98%
    21 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    12 Ratings

    Usability

    8.3

    SharePoint

    83%
    18 Ratings
    6.4

    ServiceNow IT Service Management

    64%
    11 Ratings

    Availability

    SharePoint

    N/A
    0 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    2 Ratings

    Performance

    SharePoint

    N/A
    0 Ratings
    9.0

    ServiceNow IT Service Management

    90%
    2 Ratings

    Support Rating

    8.6

    SharePoint

    86%
    18 Ratings
    7.5

    ServiceNow IT Service Management

    75%
    40 Ratings

    In-Person Training

    4.5

    SharePoint

    45%
    1 Rating

    ServiceNow IT Service Management

    N/A
    0 Ratings

    Online Training

    6.4

    SharePoint

    64%
    1 Rating
    1.0

    ServiceNow IT Service Management

    10%
    1 Rating

    Implementation Rating

    6.0

    SharePoint

    60%
    8 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    6 Ratings

    Product Scalability

    SharePoint

    N/A
    0 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    1 Rating

    Likelihood to Recommend

    SharePoint

    MS Sharepoint is specifically useful when you have to collaborate with multiple teams. All teams know what exactly is happening and if they need help they can get it without asking you to share the link every time. This really [transfers] the burden from my shoulders to the participants. As participants can access all resources on demand. For a small team[,] it might feel [like] firing a cannon to kill a mosquito. They can avoid Sharepoint and use [a] planner. If you are the one like me who was excited to see different templates, you will be sad to see there are not many and most of them [look the same].
    RIDWAN AHAMMAD | TrustRadius Reviewer

    ServiceNow IT Service Management

    In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL framework. So this product will be suited for small or large scale companies to better organize and add controls and track SLA's for technology or business process.
    Anonymous | TrustRadius Reviewer

    Pros

    SharePoint

    • Microsoft SharePoint integrates well with Office 365. So long as the content is organized and users know what they are looking for, it can store a wealth of information.
    • It's simple for administrators to add and remove users. It is possible to restrict access to specific pages of a website to particular individuals or groups.
    • As long as the document structure is simple and keeps track of authors and last edited dates, it is simple to store documents in Microsoft's simple document structure.
    Mst Rahima Khatun | TrustRadius Reviewer

    ServiceNow IT Service Management

    • When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
    • I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
    • Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
    • To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
    Dr Gardiner Jones | TrustRadius Reviewer

    Cons

    SharePoint

    • It does take some work to get your setup to be as graphical as modern design tends to be.
    • Overlapping calendars are great but they do take some time investment to create.
    • Depending on how many project or teams you work with it can get a little overwhelming to have so many different groupings.
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
    • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
    • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
    Anonymous | TrustRadius Reviewer

    Pricing Details

    SharePoint

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $5 Per User Per Month

    SharePoint Editions & Modules

    Edition
    Plan 1$5.001
    Plan 2$10.001
    Office 365 E3$20.001
    1. Per User Per Month
    Additional Pricing Details

    ServiceNow IT Service Management

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 per year

    ServiceNow IT Service Management Editions & Modules

    Edition
    Starting Price$10,000.001
    1. per year
    Additional Pricing Details

    Likelihood to Renew

    SharePoint

    SharePoint 9.8
    Based on 21 answers
    It's integral to our business. It's already included with most of the Office 365 licensing we buy, so the cost is effectively zero. It stores our files, it is the foundation for custom applications, and Microsoft only continues to enhance its functionality and its connections to other Microsoft tools. SharePoint just keeps getting better and better.
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 10.0
    Based on 12 answers
    To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
    Anonymous | TrustRadius Reviewer

    Usability

    SharePoint

    SharePoint 8.3
    Based on 18 answers
    No usability issues reported. Individual teams also have allocated areas which replace legacy shared drives on local LANs. Access to Sharepoint resources is fully integrated with corporate Active Directory with additional two-factor authentication required for administrative users. Users have access to Microsoft Services Hub which allows you to create, manage, and track support requests while staying current on Microsoft technologies with access to select self-paced learning paths
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 6.4
    Based on 11 answers
    The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
    Max Lewenhaupt | TrustRadius Reviewer

    Reliability and Availability

    SharePoint

    No score
    No answers yet
    No answers on this topic

    ServiceNow IT Service Management

    ServiceNow IT Service Management 10.0
    Based on 2 answers
    We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
    Michael Sypes | TrustRadius Reviewer

    Performance

    SharePoint

    No score
    No answers yet
    No answers on this topic

    ServiceNow IT Service Management

    ServiceNow IT Service Management 9.0
    Based on 2 answers
    For a massive system, page loads are reasonably quick, including searches.
    Michael Sypes | TrustRadius Reviewer

    Support Rating

    SharePoint

    SharePoint 8.6
    Based on 18 answers
    Support for SharePoint is quite good. Microsoft provides good support. Microsoft offers
    • Quick turnaround time for issues
    • A range of support services
    • Access to a network of resources
    • Escalation of issues
    • Ongoing development and commitment to produce enhancement
    The majority of support is required for initial installation. Once complete and the system is operating we have had very few support issues.
    Tim Daciuk | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 7.5
    Based on 40 answers
    I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    SharePoint

    SharePoint 4.5
    Based on 1 answer
    The face to face training I received was on SharePoint Administration. It was rushed as there was a lot of information to cover and the application of the labs weren't that great either. I like to be able to relate what I am learning to what I am currently doing.
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    No score
    No answers yet
    No answers on this topic

    Online Training

    SharePoint

    SharePoint 6.4
    Based on 1 answer
    I like to learn at my own pace and online training allows for that. Additionally, you can skip through pieces of content that you already know or are already comfortable with. Microsoft actually offers great videos on their website for basic fundamental SharePoint Training. I have used these training videos in some of my own training sessions with end users.
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 1.0
    Based on 1 answer
    To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    SharePoint

    SharePoint 6.0
    Based on 8 answers
    Planning to the last detail would be advised. SharePoint is a very large application that takes a lot of finesse to get operational
    Christopher Corbett | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 10.0
    Based on 6 answers
    Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
    Randall Hodgins | TrustRadius Reviewer

    Alternatives Considered

    SharePoint

    MS Sharepoint is much more simpler way to use if we compare it with BOX, Box is very slow loading app not that user friendly. Box need really good quality of connectivity. MS Sharepoint provide good after sales support. Query resolution time is really fast in case of MS Sharepoint
    Puneet Pandey | TrustRadius Reviewer

    ServiceNow IT Service Management

    We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
    Jessica Rich | TrustRadius Reviewer

    Scalability

    SharePoint

    No score
    No answers yet
    No answers on this topic

    ServiceNow IT Service Management

    ServiceNow IT Service Management 10.0
    Based on 1 answer
    ServiceNow works as an enterprise solution.
    Michael Sypes | TrustRadius Reviewer

    Return on Investment

    SharePoint

    • Increased collaboration - MS Sharepoint has increased knowledge share and collaboration between departments. This saves time and energy because of its efficient and effective communication
    • Increased document security - MS Sharepoint has increased our document security so we're safer knowing that our documents are security and access controlled appropriately. We are less prone to get in trouble by our customers due to the security provided by MS Sharepoint
    • Negative Impact Compared to other software - Not sure if the MS Sharepoint's main functionalities could've been met with other tools we currently have
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    • ServiceNow has helped majorly in removing the in-house development effort for the ticketing tool and now we can focus on using the ticketing system and rest is managed by service now
    • ServiceNow have had a great impact in Incident reporting and management through its subscription models and a powerful dashboard
    • With machine learning feature available within service now, we are able to analyze the incident patterns and root cause and reduce the production outages
    Anonymous | TrustRadius Reviewer

    Add comparison