Mindbody vs. Schedulicity vs. TidyCal

Mindbody excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, Mindbody is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.

Incentivized

Everyday use is good enough, we don't have an overly complicated product that allows us to complete the tasks given to us and schedule and reschedule the meetings. The ability to allow the user to control the scheduling of meetings and look in the calendar for specific timelines has never been easier. The stress that is on the user is taken away from the user by the tool itself.

Incentivized

Maybe if you are needing a large enterprise solution you may need something else but we have found that it fits all of needs as a 32 people team. It has worked flawlessly since we installed it. I keep focusing on this but it is a 30 min set up and that’s it.

• Mindbody has a plethora of capabilities that range from something as simple as check in to more complex as reports. All in one spot.
• Mindbody has an over-the-phone support time and major of their team members are well versed and educated.
• Mindbody allows for you to cooperate with both your clients and your staffs needs.

Incentivized

• integrates well
• clean interface
• Great customer service
• Affordable

Incentivized

• The ability to create multiple booking types and personalize them
• The integration of Zoom and payment types
• The ability to create scheduling polls for group meetings

Incentivized

• Some processes are not initially intuitive and take some training to learn.
• The price could be a little lower to help small business owners succeed.
• Some sort of alert when a client creates a profile and already has one.
• A way to view which clients haven't signed a waiver when logged into the staff computer.

Incentivized

• Any change is a difficult process.
• Proper internal communication is important to make employees understand.

• There is a learning curve it takes some time for new user to understand the process.
• UI can be made attractive.
• Integration with other video conference tools like Amazon's chime

Incentivized

Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one. From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.

Incentivized

Usability is ridiculously easy.

Constant errors and TERRIBLE PRODUCT support

Fails at everything form availability to reliability.

Mindbody support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now.

Incentivized

The support team is awesome. The turnaround is quick and if the software cannot support my current need they are really good about giving me a work around.

Incentivized

Mindbody is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise more ease of use and intuitive backend.

Incentivized

It allows to increase productivity, facilitates the organization for all those involved, the results it offers, and its effectiveness compensates for the price it costs. They simply have to check-in and check out. Make better business decisions, train your team with personalized permissions, and you have a modern and organized platform. You can configure the work areas.

I can use the free plan, which includes
unlimited monthly meetings and appointments. However, I can only link one
calendar. The free plan calendar supports Google Calendar and Office 365
calendar integration. The software has been tried and tested by numerous employees from different backgrounds in our organizations. The interface was a hit with the majority of them, and they found it to be incredibly useful.

Incentivized

Constant errors and ZERO support from the company.

• Working with the Mindbody software has been a very positive experience overall. i have only had a few problems arise but was able to get those squared away by taking with my boss.
• Mindbody keeps me positive about wanting to come in to work because I do not have to spend time scheduling and taking in payments. I just get to come in and teach my class which is what I really love to do and after a few clicks on my app it does the rest for me.
• The only negative impact Mindbody has had on me is that I have to carry my laptop computer around with me to classes since taking credit card payments does not work on the app. i also have to make sure i always have wifi available if i am using my laptop which i wouldn't have to if it worked on my phone.

• Positive - Client text message reminder. Missed appointments have decreased to zero no shows.
• Positive - Informing clients of weekly openings via marketing emails.
• Positive - Employees are able to take days off and I can mark them accurately in the system.
• Positive - Personal Time feature. Allows me to track why an employee is out.
• Negative - Shutting the business for vacations because I have to spend hours going into each providers schedule and individual cancelling each appointment that has been made.

Incentivized

• It cut my Scheduling time by at least 50%.
• It impresses my clients and saves them time.
• It's the reason some of my clients end up hiring me.

Incentivized