Likelihood to Recommend I love to outline in MM and its ability to link related maps. Great help to me as a writer! I don't love the export of the outlines. Needs to be a cleaner, simpler look. I work around it, though. I rated the above question 6 only because it's too expensive. I've had it for years and, until recently, got almost every upgrade. I can't afford it now and may have to look for an alternative to keep updated software. Bummer!
Read full review We searched different CRM platforms and noticed that ZOHO was well-priced, but some reviews said it didn't support forms well. IN our case, we already had forms on our wp site, so we did not need to use that aspect. instead, we used an integrator, so I don't have a review on that aspect of the CRM as we're not using that feature. This works for our company, so we are not using the standard automation with zoho forms
Read full review Pros Great to segment things out (projects, organizational charts, processes, workloads, etc) and gives you a full picture of the job. It is user friendly, simple to use, and powerful. MS Office and Teams integration is great. Allows for easy collaboration. Great GUI and visuals Excellent method for project planning and brainstorming Read full review Zoho CRM has so much space to capture lots of information. Zoho CRM can be customized for your organization's needs. Zoho CRM is great for running reports to help make business decisions. We love all the different dashboards we can create. Read full review Cons I find formatting a challenge. Example, make all the boxes the same format and fonts so when you add a box, it understands the format of the top level box. I have played around with some of the templates but find creating my own each time is better route. The project plan template is very good but I find myself deleting boxes and again, takes more time than creating a new map every time. I try to get colleagues to use MM but they are intimidated by the UI. I am really comfortable with it but to them it can look more complex than it really is. Read full review requires an initial input of information about a potential client - this would be better if it auto-filled with the quote request's information can be a bit confusing navigating the stages of a potential sale, but not too bad a tab or link to all open sales quotes would be nice Read full review Likelihood to Renew I feel the main issues of the old Mindjet seem to be gone with the Corel purchase. With the huge advance of sharing via browser HTML even 1 user can affect many. And, actually, using MM kind of forced my rigid brain to rethink how I categorize and classify information/projects.
The
idea of paying $69USD for an annual cost is more than fair and a great
model for Corel/Mindjet to keep rolling out improvements!
Read full review Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Read full review Usability MindManager is very intuitive. The user interface is not cluttered and the ribbon icons are easy to understand. Several excellent "how-to" videos are available on the MindManager site as well as on YouTube. MindManager starts quickly and the user interface is very responsive. Launching other programs from MindManager such as Excel is very fast and issue free. The browsing feature is lightning fast. The drag-and-drop capability is also very fast and reliable.
Read full review The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
Read full review Reliability and Availability Almost perfect.
Read full review Performance The application is quick and responsive. We are able to produce mindmaps and reports with ease. The program is not complicated at all and integrates well with software and programs like Microsoft Outlook and Teams, which we truly appreciate.
Read full review Support Rating I have called technical support a few times. During the COVID Crisis, I called a few times repeatedly due to a rush request. The technical support guy called me back in minutes. He somehow knew that I had called repeatedly and wanted to make sure my issue was resolved immediately
Read full review We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
Read full review In-Person Training It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Read full review Online Training The videos are not well categorized...I had to do a bit of digging to get what I wanted and many videos on older versions. If Mindjet was to improve the titles used that would help.
Read full review Online training is tough, but Zoho and their partners do a good job of explaining things.
Read full review Implementation Rating Wasn't involved but works great for me.
Read full review When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
Read full review Alternatives Considered Both are equally good.
Sparx Systems Enterprise Architect is used to get the models in a more technical format in comparison to the MindManager. MindManager is easier to use in comparison to
Sparx Systems Enterprise Architect . MindManager makes collaboration easy and can be understood by a layman and does not need to have specific software training.
Read full review Zoho is the only product we have used. Our company is fairly new and before purchasing Zoho a few years ago, client files were only saved and looked at through our company server. Because of how great Zoho has been, we have never considered looking for another product because there really is no need
Read full review Contract Terms and Pricing Model I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
Read full review Scalability A team can collaborate on the same project but cannot create a shared project file. It would be helpful for that feature to be added.
Read full review Professional Services In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
Read full review Return on Investment When scope planning before I was introduced to this tool, I needed to make one master Work Breakdown Structure (WBS) for the entire project and move on. With MindMapper, I typically generate about 20 WBS-like charts throughout the project, which encouraged conversation with staff members. The major key in such ease of use has been some well thought out and very intuitive keystroke planning that allows me to keep up with the free flow of ideas. This software's cross-functional capability allowed 10 engineers to create their projects directly within their own environment without use of a virtual machine. Read full review Zoho CRM has cut in half the time it would take to derive data via its reporting tool Sharing information within the business is extremely easy and is another time saver Company revenue growth 10-12% YoY due to forecasting models provided by Zoho Read full review ScreenShots