What users are saying about
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Top Rated
291 Ratings
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Top Rated
606 Ratings

MindManager

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Top Rated
291 Ratings
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Score 8.6 out of 100

Zoho CRM

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Top Rated
606 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

MindManager

MindManager is specifically helpful in creating taxonomy at an enterprise level. It is a good tool for collaboration as you can use different mind maps and brainstorm. This tool can also come in handy for keeping meeting notes and expanding on them later in further meetings. It will be very helpful in design and planning.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho [CRM] is well suited for customer and lead management. We typically associate different leads with single or multiple properties and link them accordingly. Zoho allows us to stay on track with upcoming deadlines and enables us to schedule appropriate follow ups. It makes it very easy to assign tasks to other members as well.
Chris Martino | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

MindManager
Zoho CRM
8.0
Customer data management / contact management
MindManager
Zoho CRM
8.3
Workflow management
MindManager
Zoho CRM
7.9
Territory management
MindManager
Zoho CRM
7.7
Opportunity management
MindManager
Zoho CRM
8.1
Integration with email client (e.g., Outlook or Gmail)
MindManager
Zoho CRM
8.0
Contract management
MindManager
Zoho CRM
8.3
Quote & order management
MindManager
Zoho CRM
7.9
Interaction tracking
MindManager
Zoho CRM
7.9
Channel / partner relationship management
MindManager
Zoho CRM
7.7

Customer Service & Support

MindManager
Zoho CRM
7.6
Case management
MindManager
Zoho CRM
7.8
Call center management
MindManager
Zoho CRM
7.5
Help desk management
MindManager
Zoho CRM
7.5

Marketing Automation

MindManager
Zoho CRM
8.3
Lead management
MindManager
Zoho CRM
8.5
Email marketing
MindManager
Zoho CRM
8.1

CRM Project Management

MindManager
Zoho CRM
8.1
Task management
MindManager
Zoho CRM
8.2
Billing and invoicing management
MindManager
Zoho CRM
8.0
Reporting
MindManager
Zoho CRM
8.1

CRM Reporting & Analytics

MindManager
Zoho CRM
8.1
Forecasting
MindManager
Zoho CRM
8.0
Pipeline visualization
MindManager
Zoho CRM
8.1
Customizable reports
MindManager
Zoho CRM
8.1

Customization

MindManager
Zoho CRM
8.0
Custom fields
MindManager
Zoho CRM
8.4
Custom objects
MindManager
Zoho CRM
8.1
Scripting environment
MindManager
Zoho CRM
7.8
API for custom integration
MindManager
Zoho CRM
7.8

Security

MindManager
Zoho CRM
8.7
Single sign-on capability
MindManager
Zoho CRM
8.7
Role-based user permissions
MindManager
Zoho CRM
8.8

Social CRM

MindManager
Zoho CRM
7.9
Social data
MindManager
Zoho CRM
7.9
Social engagement
MindManager
Zoho CRM
7.8

Integrations with 3rd-party Software

MindManager
Zoho CRM
7.5
Marketing automation
MindManager
Zoho CRM
7.9
Compensation management
MindManager
Zoho CRM
7.2

Platform

MindManager
Zoho CRM
7.9
Mobile access
MindManager
Zoho CRM
7.9

Pros

MindManager

  • Great to segment things out (projects, organizational charts, processes, workloads, etc) and gives you a full picture of the job.
  • It is user friendly, simple to use, and powerful.
  • MS Office and Teams integration is great. Allows for easy collaboration.
  • Great GUI and visuals
  • Excellent method for project planning and brainstorming
Anonymous | TrustRadius Reviewer

Zoho CRM

  • It allowed for infinite improvement in the user experience and provided an excellent database where we can manage and track all sales in a particular way.
  • Automate and notify team members of imported data, and Track Sales Pipeline software tracks potential deals very well. Zoho CRM's customization, on the other hand, allows us to tailor the software to our specific requirements.
  • Sharing of data is made possible through Zoho integrations. Data-Zoho CRM integrates seamlessly with all other ZOHO products, so there's no need to keep track of multiple records.
  • Real-time synchronization helps us organize our work and visualize everything.
Aononna Tazin | TrustRadius Reviewer

Cons

MindManager

  • I find formatting a challenge. Example, make all the boxes the same format and fonts so when you add a box, it understands the format of the top level box.
  • I have played around with some of the templates but find creating my own each time is better route. The project plan template is very good but I find myself deleting boxes and again, takes more time than creating a new map every time.
  • I try to get colleagues to use MM but they are intimidated by the UI. I am really comfortable with it but to them it can look more complex than it really is.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • You need someone to slog through the training. You need either an expert or someone who knows what they are doing because there is a lot, and you can't always depend on textbook-style writing for help.
  • At the time I reviewed, there was no feature that was unable to be off-network - unless I missed this.
  • Communication tracking at every level, including large scale.
Patrick Stephens | TrustRadius Reviewer

Likelihood to Renew

MindManager

MindManager 9.1
Based on 20 answers
I feel the main issues of the old Mindjet seem to be gone with the
Corel purchase. With the huge advance of sharing via browser HTML even 1
user can affect many. And, actually, using MM kind of forced my rigid
brain to rethink how I categorize and classify information/projects.
The
idea of paying $69USD for an annual cost is more than fair and a great
model for Corel/Mindjet to keep rolling out improvements!
Thomas Kleinschmidt, CIM(R) | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.9
Based on 31 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Jon Porreca | TrustRadius Reviewer

Usability

MindManager

MindManager 8.5
Based on 13 answers
MindManager is very intuitive. The user interface is not cluttered and the ribbon icons are easy to understand. Several excellent "how-to" videos are available on the MindManager site as well as on YouTube. MindManager starts quickly and the user interface is very responsive. Launching other programs from MindManager such as Excel is very fast and issue free. The browsing feature is lightning fast. The drag-and-drop capability is also very fast and reliable.
Robert Gates | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.3
Based on 93 answers
Zoho CRM is very easy to use from both an administrator perspective as well as from a user perspective. Zoho CRM also has a mobile app that is easy to use, making it simple for sales reps to have all the data they need in the palm of their hands. Zoho has also launched a recent enhancement to allow additional enhancements to customize the interface and layout of the CRM
Anonymous | TrustRadius Reviewer

Reliability and Availability

MindManager

MindManager 9.1
Based on 7 answers
Never had any errors.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
No answer on this topic is available.

Performance

MindManager

MindManager 9.1
Based on 5 answers
The application is quick and responsive. We are able to produce mindmaps and reports with ease. The program is not complicated at all and integrates well with software and programs like Microsoft Outlook and Teams, which we truly appreciate.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 6.5
Based on 4 answers
No answer on this topic is available.

Support Rating

MindManager

MindManager 7.9
Based on 17 answers
I have called technical support a few times. During the COVID Crisis, I called a few times repeatedly due to a rush request. The technical support guy called me back in minutes. He somehow knew that I had called repeatedly and wanted to make sure my issue was resolved immediately
Scott E. Miller | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 43 answers
Response time has been generally pretty good. Sometimes communication is a little challenging because I suspect English is a second language for some, but my questions get answered so that is the most important. I've spoken with support, chatted as well as emailed. All have been effective in answering the question.
Susan Dakuzaku | TrustRadius Reviewer

In-Person Training

MindManager

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sarah Lohsl | TrustRadius Reviewer

Online Training

MindManager

MindManager 6.4
Based on 1 answer
The videos are not well categorized...I had to do a bit of digging to get what I wanted and many videos on older versions. If Mindjet was to improve the titles used that would help.
Thomas Kleinschmidt, CIM(R) | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.3
Based on 5 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
John Hinson | TrustRadius Reviewer

Implementation Rating

MindManager

MindManager 9.1
Based on 6 answers
Not applicable
Robert DuPuy, MBA, PMP, RMP, CSM, CCBA | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
Stephen Lalla | TrustRadius Reviewer

Alternatives Considered

MindManager

Our network is fluid. Previously, we had used software that allowed us to make changes to a fiber route, ring diagram, etc. immediately. It was easy to maintain and update. It allowed the Planner/Engineer to be creative and tell a story with their Market Assignments. When we used Visio to show how equipment connects together, we found even an entry-level field tech could use this drawing and connect everything correctly the very first time. However, Visio is not available in MacOSX, I'm a Windows user but for some of my coworkers that means that they need a Virtual Machine to run Visio or not running Visio at all, making MindManager the obvious choice.
Anonymous | TrustRadius Reviewer

Zoho CRM

It was a little less expensive and offered a lot of functionality. We have tried a few other options, but they didn't seem very impressive, like Zoho CRM. It is easily configured to match our business requirements, which is why I choose among other platforms. Its customizable functions and reporting features allow us to automate our unique operational processes nicely.
Darren Mihalic | TrustRadius Reviewer

Scalability

MindManager

MindManager 7.3
Based on 3 answers
A team can collaborate on the same project but cannot create a shared project file. It would be helpful for that feature to be added.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.5
Based on 2 answers
No answer on this topic is available.

Return on Investment

MindManager

  • Productivity - Shortening my thinking time to an outcome - when I have a problem to think through, my first choice is MindManager. It gives me the space to simply get everything down on the page and then sort it all out.
  • Quality - The quality of our thinking is improved when we think together using MindManager - we never stop at first answers and MindManager allows us to think deeper and find connections that were not previously considered.
  • Control - Often we will use MindManager to maintain a list of client requirements and success factors in a single place. This has helped us out many times from an engagement management and control standpoint.
Stephen Davies | TrustRadius Reviewer

Zoho CRM

  • We are a new startup and growing rapidly, hence we have been able to capture more then 200-300 leads in the past few months using the Zoho Forms.
  • Our live chat option was pathetic before using the Zoho CRM, hence now we are able to immediately respond to tens of queries on a daily basis using the mobile app.
  • Once Leads were captured, converting them into deals was not being tracked professionally before using Zoho CRM, but now thanks to Zoho CRM deals funnel, we are able to onboard more than 50 customers smoothly over the past few months.
Humayun Farooqi | TrustRadius Reviewer

Screenshots

Pricing Details

MindManager

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

MindManager Editions & Modules

Edition
One-Time Cost$3491
Annual Subscription$1692
OrganizationsContact sales team
  1. per perpetual license
  2. per year
  3. none
Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00

Starting Price

$14 per month

Zoho CRM Editions & Modules

Edition
Standard$14.001
Professional$23.001
Enterprise$40.001
Ultimate$52.001
Plus$57.001
  1. Per User/Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

MindManager
9.1
Zoho CRM
8.3

Likelihood to Renew

MindManager
9.1
Zoho CRM
8.9

Usability

MindManager
8.5
Zoho CRM
8.3

Reliability and Availability

MindManager
9.1
Zoho CRM
8.0

Performance

MindManager
9.1
Zoho CRM
6.5

Support Rating

MindManager
7.9
Zoho CRM
8.0

In-Person Training

MindManager
Zoho CRM
7.0

Online Training

MindManager
6.4
Zoho CRM
8.3

Implementation Rating

MindManager
9.1
Zoho CRM
8.8

Scalability

MindManager
7.3
Zoho CRM
8.5

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