Likelihood to Recommend Miro's infinite canvas and sticky notes functionality make it ideal for brainstorming ideas, contributing thoughts and organizing them visually in real-time.Software teams use Miro to manage sprints, backlogs, and stand-ups, visualizing tasks and progress. We use it for sprint planning, retrospectives, and kanban boards.Miro is well suited for user journey maps, facilitating collaboration between designers, product managers, and developers.We've also used it for strategy planning and workshops: mapping out strategies, SWOT analysis, and plan projects. It's useful for visualizing goals, actions, and timelines.Also, we use it to organize research findings, synthesize user insights, and map out data visually, helping in the analysis and decision-making process. Less appropriate scenarios for Miro include working with Text Documents; doing High-Fidelity Prototyping and interactive prototypes that require detailed user interactions; and working with large datasets & calculations. We don't use Miro to replace the polished, slide-based presentations created in PowerPoint. Also, we need to be very careful with confidential information.
Read full review Mitel Networks Corporation
MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
Read full review Pros Exceptional templates help me get started quickly with almost any type of whiteboarding, creating consistency where needed and extreme variety when also needed. Having multiple active users on the same board happens so smoothly. It's easy to get people on the board and updating objects simultaneously without weird conflicts is amazing. The amount of objects & tools Miro provides allows us to create very specific and detailed artifacts. Read full review Mitel Networks Corporation
Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient. The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone. The customer support for the product is first-rate. They are always present and helpful when needed. Read full review Cons Probably our instance of Miro, our security reqs: repeated need to sign in. Blerg. I like rectangular stickies - but Miro defaults to square. Let me set my default. Layers - I wish I could more easily have something below my stickies - yes - can do with locking but if you have to change your locked material, it's a pain. Read full review Mitel Networks Corporation
Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling Has chat feature to tag someone when they are on the phone, or you just don't want to call App for smartphone allows for desk phone to cell phone collaboration Read full review Likelihood to Renew There is no other tool like Miro for process Mapping in particular. I've tried PowerPoint, Word, and other programs, but when collaborating virtually on how to improve a process, Miro has all of the tools and more to enable successful mapping. The colors, different types of shapes and text books, along with the ability to integrate different documents and other functionality, make it ideal for this purpose. In a virtual world, it's a must-have.
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Usability It's pretty easy to use. My gripes are with some small idiosyncrasies with selection behavior with objects and editing text. When I move an object, it automatically de-selects it when I am not done with it. I have to click to select again. Text control is challenging and could be improved. It could use a little more styling capability. It's also weird that it behaves differently in a shape then when using the text tool.
Read full review Mitel Networks Corporation
It's very easy to use and setup for everyone who is tech savvy or not!
Read full review Reliability and Availability I only give a 9/10 because of the speed at which it loads. I have never experienced issues with Miro logging me out early, or some other technical issue causing the program to crash, or even it just loading in perpetuity without ever actually coming up (unlike other programs such as SFDC). It take a minute for all of my boards to come up after I click on it in my favorites, but besides that, it's all good.
Read full review Mitel Networks Corporation
Performance I took the loading quickly to be related to availability which I commented on before, so ditto with those comment on load time here. Although to reemphasize, Miro doesn't crash or just refuse to load like some other programs. The weak point of Miro for me is integration of files like Word, Excel, or PowerPoint (especially the later two). When you embed these, it gets slow, and complicated to bring them up while you're in the application.
Read full review Mitel Networks Corporation
Support Rating The support staff at Miro are fantastic. Whenever I have had an issue, they have been timely and helpful with their response. They are also very knowledgeable and go out of their way to not only help, but offer proactive training sessions on different topics and new functionality so everyone can try it out.
Read full review Mitel Networks Corporation
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
Read full review In-Person Training Not applicable as never had in person training
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Online Training Superb. very well explained videos. Really helps get the knowledge up on the product. The slides are divided into the topics of usage. I have enjoyed following and implementing all of these slides. The videos are well explained and it is easy to follow. There are tutorials that you can take yourself later. It would be nice however if more training modules were added.
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Implementation Rating It was and still is a challenge to get our IT folks at 3M to support the tool. Single sign on still not implemented. I now have Miro on my personal computer. I had a few hardware issues, but nothing major.
Read full review Mitel Networks Corporation
Alternatives Considered I find Miro to be a superior tool, other tools I have used became unresponsive or too slow to be effective in the roles and jobs I needed them to do. I am currently working in a Miro board with over 1000 discrete elements and it loads fast, I can maneuver and work with the material in real time without the board lagging to keep up. When working with a tool like this, it's important the tool itself doesn't become an obstruction to getting the work done. With Miro, I've never had to worry about that
Adam Wint Trends + Futuring Engagement Manager
Read full review Mitel Networks Corporation
MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
Read full review Scalability Miro is great for scaling. In every department and subdivision across my entire organization, there is someone using it. From Sales to marketing, to manufacturing and operations; and even in legal and finance, there isn't a process or a department that is not using Miro, and if they aren't, they're missing out! Even at the highest to the lowest levels of the organization, it is essential for virtual collaboration.
Read full review Mitel Networks Corporation
Return on Investment Simplicity- it’s simplified our communication It’s taken away the stress of manually documenting research with pen and paper in live design thinking sessions Remote - we can host our diverse teams from all over the world in quick productive meetings without paying for travel Miro has helped me design for over 8 enterprise product teams Read full review Mitel Networks Corporation
I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved. Read full review ScreenShots