Mitel MiCollab vs. Polycom RealPresence Group Series

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mitel MiCollab
Score 6.9 out of 10
N/A
Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.N/A
Polycom RealPresence Group Series
Score 6.7 out of 10
N/A
The Polycom RealPresence Group Series is a video conferencing codec that connects to a standards-based video conferencing infrastructure to allow users to make video conference calls. There are three products in the series – RealPresence Group 300, RealPresence Group 500, and RealPresence Group 700. It is certified to use with Office 365 and Skype for Business.N/A
Pricing
Mitel MiCollabPolycom RealPresence Group Series
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Mitel MiCollabPolycom RealPresence Group Series
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
Mitel MiCollabPolycom RealPresence Group Series
Top Pros
Top Cons
Features
Mitel MiCollabPolycom RealPresence Group Series
Project Management
Comparison of Project Management features of Product A and Product B
Mitel MiCollab
8.1
12 Ratings
Polycom RealPresence Group Series
-
Ratings
Task Management9.56 Ratings00 Ratings
Gantt Charts9.02 Ratings00 Ratings
Scheduling8.68 Ratings00 Ratings
Workflow Automation8.74 Ratings00 Ratings
Mobile Access6.811 Ratings00 Ratings
Search7.38 Ratings00 Ratings
Visual planning tools7.05 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Mitel MiCollab
7.6
13 Ratings
Polycom RealPresence Group Series
-
Ratings
Chat7.912 Ratings00 Ratings
Notifications8.212 Ratings00 Ratings
Discussions7.17 Ratings00 Ratings
Surveys8.02 Ratings00 Ratings
Internal knowledgebase8.76 Ratings00 Ratings
Integrates with GoToMeeting6.34 Ratings00 Ratings
Integrates with Gmail and Google Hangouts6.34 Ratings00 Ratings
Integrates with Outlook8.06 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Mitel MiCollab
7.4
9 Ratings
Polycom RealPresence Group Series
-
Ratings
Video files5.85 Ratings00 Ratings
Audio files7.67 Ratings00 Ratings
Document collaboration4.85 Ratings00 Ratings
Access control8.38 Ratings00 Ratings
Advanced security features8.27 Ratings00 Ratings
Integrates with Google Drive8.01 Ratings00 Ratings
Device sync8.87 Ratings00 Ratings
User Ratings
Mitel MiCollabPolycom RealPresence Group Series
Likelihood to Recommend
7.4
(13 ratings)
7.8
(26 ratings)
Likelihood to Renew
-
(0 ratings)
7.3
(1 ratings)
Usability
9.0
(1 ratings)
8.1
(3 ratings)
Support Rating
6.4
(6 ratings)
8.3
(5 ratings)
User Testimonials
Mitel MiCollabPolycom RealPresence Group Series
Likelihood to Recommend
Mitel Networks Corporation
MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
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Poly
If you're always working in the Polycom ecosystem then the Group Series codecs are reliable and the quality of the camera and microphones are extremely good. However, the system relies heavily on either having onsite server technology and/or cloud based bridging capability. In addition, the peripherals like cameras and microphones are quite expensive. Maintenance and support costs also make the ongoing investment a costly one
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Pros
Mitel Networks Corporation
  • Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
  • The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
  • The customer support for the product is first-rate. They are always present and helpful when needed.
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Poly
  • The audio and video quality can not be matched.
  • For the most part, they are rather simplistic in their use and just work. People don't usually have a hard time operating them
  • They are rather versatile in that we have been able to integrate them with other applications
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Cons
Mitel Networks Corporation
  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
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Poly
  • The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens.
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Likelihood to Renew
Mitel Networks Corporation
No answers on this topic
Poly
We love the product and is totally integrated in our company.
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Usability
Mitel Networks Corporation
It's very easy to use and setup for everyone who is tech savvy or not!
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Poly
The directory is slightly dated and unless you have a Skype for Business integration license, dialing users into a call is difficult. The Group Series Remote whilst minimalistic is actually more difficult to use than the previous HDX remote. Having to recharge the battery on the group series remote is both annoying and difficult as if you do not keep on top of it, you will be faced with a situation where the remote is not working and then have to try and find another one. Not ideal if you need to start a video call (assuming auto join has not been enabled in the admin portal).
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Support Rating
Mitel Networks Corporation
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
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Poly
I can't say I've needed support more than a handful of times. One was for trying to connect a Polycom Conference phone and a Real Presence together. After a few months, we came to the conclusion it wasn't possible, that was the only frustrating occurance with support. Any other time if we needed to RMA a device, it was very smooth.
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Alternatives Considered
Mitel Networks Corporation
MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
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Poly
Polycom RealPresence Group Series stands head and shoulders above Microsoft Teams and Cisco Webex Meetings both for dependability and robust delivery of function. One established the meetings were very hard to break apart but easy to end when so desired. The installation of the devices, the training of technicians, and end-users were both intuitive and easy to manage, where the same interactions with Microsoft Teams and Cisco Webex In my opinion, and experience, were challenging to work through.
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Return on Investment
Mitel Networks Corporation
  • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
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Poly
  • Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly.
  • Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win.
  • Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints.
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