36 Ratings
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Score 6.7 out of 100
57 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Mitel MiCollab

Mitel MiCollab works great for organizations that require its employees to communicate on a consistent basis. It provides everything a company might need to communicate, collaborate, and share insights. The software would be much less appropriate for smaller companies with only a small number of employees working together in close quarters in addition to those where employees complete tasks with little to no team input.
Anonymous | TrustRadius Reviewer

Polycom RealPresence Group Series

If you're always working in the Polycom ecosystem then the Group Series codecs are reliable and the quality of the camera and microphones are extremely good. However, the system relies heavily on either having onsite server technology and/or cloud based bridging capability. In addition, the peripherals like cameras and microphones are quite expensive. Maintenance and support costs also make the ongoing investment a costly one
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Mitel MiCollab
6.6
Polycom RealPresence Group Series
Task Management
Mitel MiCollab
8.0
Polycom RealPresence Group Series
Gantt Charts
Mitel MiCollab
8.0
Polycom RealPresence Group Series
Scheduling
Mitel MiCollab
7.6
Polycom RealPresence Group Series
Workflow Automation
Mitel MiCollab
6.5
Polycom RealPresence Group Series
Mobile Access
Mitel MiCollab
6.7
Polycom RealPresence Group Series
Search
Mitel MiCollab
5.4
Polycom RealPresence Group Series
Visual planning tools
Mitel MiCollab
4.1
Polycom RealPresence Group Series

Communication

Mitel MiCollab
6.5
Polycom RealPresence Group Series
Chat
Mitel MiCollab
8.2
Polycom RealPresence Group Series
Notifications
Mitel MiCollab
7.9
Polycom RealPresence Group Series
Discussions
Mitel MiCollab
7.3
Polycom RealPresence Group Series
Surveys
Mitel MiCollab
10.0
Polycom RealPresence Group Series
Internal knowledgebase
Mitel MiCollab
8.3
Polycom RealPresence Group Series
Integrates with GoToMeeting
Mitel MiCollab
1.0
Polycom RealPresence Group Series
Integrates with Gmail and Google Hangouts
Mitel MiCollab
1.1
Polycom RealPresence Group Series
Integrates with Outlook
Mitel MiCollab
7.9
Polycom RealPresence Group Series

File Sharing & Management

Mitel MiCollab
6.2
Polycom RealPresence Group Series
Video files
Mitel MiCollab
2.3
Polycom RealPresence Group Series
Audio files
Mitel MiCollab
5.5
Polycom RealPresence Group Series
Document collaboration
Mitel MiCollab
5.4
Polycom RealPresence Group Series
Access control
Mitel MiCollab
7.3
Polycom RealPresence Group Series
Advanced security features
Mitel MiCollab
7.0
Polycom RealPresence Group Series
Integrates with Google Drive
Mitel MiCollab
8.0
Polycom RealPresence Group Series
Device sync
Mitel MiCollab
7.7
Polycom RealPresence Group Series

Pros

Mitel MiCollab

  • Easy deployment to end users, which assists with client deployment. Their email that provides access to download the software via multiple methods helps tremendously on the consulting side.
  • Easy interface for collaboration and voice. End users like the clean interface and ease of use.
  • An all-in-one solution for voice and collaboration. It delivers voicemail, chat, voice services, and mobility.
Steve Davis | TrustRadius Reviewer

Polycom RealPresence Group Series

  • The audio and video quality can not be matched.
  • For the most part, they are rather simplistic in their use and just work. People don't usually have a hard time operating them
  • They are rather versatile in that we have been able to integrate them with other applications
Curt Sminkey | TrustRadius Reviewer

Cons

Mitel MiCollab

  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
Nathan Venno | TrustRadius Reviewer

Polycom RealPresence Group Series

  • The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Mitel MiCollab

No score
No answers yet
No answers on this topic

Polycom RealPresence Group Series

Polycom RealPresence Group Series 7.3
Based on 1 answer
We love the product and is totally integrated in our company.
Anonymous | TrustRadius Reviewer

Usability

Mitel MiCollab

No score
No answers yet
No answers on this topic

Polycom RealPresence Group Series

Polycom RealPresence Group Series 8.7
Based on 4 answers
Polycom RealPresence group series is most ideal for corporate sectors for larger meeting rooms where the virtual interaction happens on a frequent basis. It supports most of the global meeting platforms via IP-based or SIP-based dial-in and simultaneously it's secure too. While designing meeting rooms with automation it works perfectly with third-party programmed interfaces
Sonu Kumar | TrustRadius Reviewer

Support Rating

Mitel MiCollab

Mitel MiCollab 6.5
Based on 6 answers
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite.The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
Anonymous | TrustRadius Reviewer

Polycom RealPresence Group Series

Polycom RealPresence Group Series 8.7
Based on 6 answers
The support and maintenance is only as good as your own helpdesk. First line is your own IT department and they need to be fully versed in using the systems and configuring them. Beyond this, Polycom's 2nd/3rd line support is good but by that time you will have wasted a long time insofar as your system will be down. The RMA process is good for maintenance support codecs but again, you're paying for this on an annual basis
Anonymous | TrustRadius Reviewer

Alternatives Considered

Mitel MiCollab

MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
Anonymous | TrustRadius Reviewer

Polycom RealPresence Group Series

Polycom RealPresence Group Series stands head and shoulders above Microsoft Teams and Cisco Webex Meetings both for dependability and robust delivery of function. One established the meetings were very hard to break apart but easy to end when so desired. The installation of the devices, the training of technicians, and end-users were both intuitive and easy to manage, where the same interactions with Microsoft Teams and Cisco Webex In my opinion, and experience, were challenging to work through.
Alfred Brock | TrustRadius Reviewer

Return on Investment

Mitel MiCollab

  • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
Anonymous | TrustRadius Reviewer

Polycom RealPresence Group Series

  • Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly.
  • Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win.
  • Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints.
Adam Bruneau | TrustRadius Reviewer

Pricing Details

Mitel MiCollab

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Polycom RealPresence Group Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

Mitel MiCollab
6.6
Polycom RealPresence Group Series
8.5

Likelihood to Renew

Mitel MiCollab
Polycom RealPresence Group Series
7.3

Usability

Mitel MiCollab
Polycom RealPresence Group Series
8.7

Support Rating

Mitel MiCollab
6.5
Polycom RealPresence Group Series
8.7

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