Likelihood to Recommend
MoEngage is well suited for all tech-enabled businesses, as then one can integrate all the possible events or relevant metrics, push them on MoEngage, and then make meaningful insights out of that, and--most importantly--use those for improving their customer engagement. It's probably not suited for offline-only businesses, stores, etc.
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Quadient Inspire works great across multiple letters, departments and use cases. We use it primarily for letters but I know that it can be used with great success for direct mail pieces like postcards or fliers. It's not ideal for email-only campaigns but works great in situations where we want to either send an email or a letter.
Read full review Pros Basic use cases of Push Notifcation and Email enablement Scheduling certain events with an API, as we have more APIs it's become very useful Read full review Highly flexible data ingestion Clear and powerful workflow design that makes support easy to understand as teams evolve Great internal debugging tool that simplifies and accelerates the development cycle Powerful scripting structure available at nearly every aspect of data management, composition, and finishing allowing for specialized requirements not available in the standard toolset to be met Read full review Cons Attribution Onboarding could be faster Read full review Within CJM: Not easy to share maps with a large group of people, still needs to be done on an individual basis which is time-consuming. Not able to unload all file types into maps. It would be great to have video. There are a lot of third-party suppliers that make up the full services in Inspire. This limits the development that Quadient can do to. Read full review Likelihood to Renew
Considering the inability to scale and the bad service level provided by MoEngage not sure if the organization will continue with the renew
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We are using Quadient Inspire products since last 5 years. And we are able to achieve everything with respect to the customer's needs and desired output. Quadient is adding new very important features every day that make document structure very easy for developers and end users. We would like to stick with Quadient for a long time.
Read full review Usability
In our previous tool sets we constantly had to say no to the business due to "tool limitations", in 4 years with Quadient we never once had to say the tool could not do something the business wanted to do. The Quadient training team is fantastic and Quadient University is a great resource for team members as well. The interfaces are all easy to use and development is much more efficient then our previous tools
Read full review Reliability and Availability
I am giving this rating because Quadient products are highly available. Most of the time all Quadient products are available. In some cases Quadient always follows the planned schedule and maintenance. They always inform all the partners and clients a day or two in advance so that the clients can work accordingly.
Read full review Performance
I want you to rate the performance of the Quadient Inspire 9 out of 10. Because every time we work with Quadient products I never feel any sluggishness and any performance issue. Along with this, one thing that we all should understand is that the performance of any application also depends on the computer hardware. So along with the software application, your hardware should also meet the minimum requirements.
Read full review Support Rating
It's good and mostly on-time support. But they have a lot of demand, hence at times, they take some time to get back to us. Overall, they know their game and most of the people we spoke with knew their domain very well.
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Quadient Support is always available to answer questions and quickly determine issues and are very knowledgeable about the products they support. I also like having an assigned representative from support as having that consistent customer experience from support is also very helpful, although each support person I have worked with has been super friendly and knowledgeable.
Read full review In-Person Training
I had a couple of weeks of training back in 2005 on the Quadient premises in Hradec Kralowe. The instructor was just great! Besides showing as normal functionalities, he went so far to solve our concrete challenges. He actually encouraged me to become a "real" programmer. I have written my first lines of code in Inspire (GMC PrintNetT) and never looked back.
Read full review Online Training
Quadient offers online training for all of its products (paid service). You can choose your pace and go through the material and then solve real challenges. At the end, you can choose to take a final assignment and get certification which is a really good thing to do. If you get stuck, the training team will answer any of your questions and give you guidance.
Read full review Implementation Rating
As you consider your digital transformation, think of the people who may object. They have valid criticisms, valuable insights and information critical to your success. Quadient’s advice is to build a strong internal team and confront these questions early. When everyone understands the project from their perspective, the project has a better chance of success.
Read full review Alternatives Considered
Haven't evaluated other tools because back then there is urgent need and expected that they could provide on of the best quality service but in fact when being pushed for the scale for the growth of the company, it seems that MoEngage team is not able to cope up with the speed.
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The above drop down would not allow me to pick the similar products that I have used previously. Planet Pres : Good in its time. Now very slow compared with Quadient. Compart: As quick... If not slightly quicker than Quadient. This does not counteract how difficult this software is to use. It has no GUI interface and even advanced programmers struggle to use it. Both of these products are inferior to Quadient when it comes to implementing within a normal organisation.
Read full review Contract Terms and Pricing Model
Not really. It's not cheap, but it's a great value for what you get. This is enterprise-level software and the cost reflects that. The pay-per-page aspect makes sense too. We get a lot of sheets included in our contract and we use them all. It's a good contract with pricing that makes sense.
Read full review Scalability
I am giving this rating because Quadient products are very reliable. Quadient products can be deployed across multiple departments and sites as needed. We can integrate Quadient products with other applications and tools in a very effective, efficient and flexible way. We can deploy Quadient products in Cloud as well.
Read full review Professional Services
We have used professional services on a few different occasions. When we first purchased ICM and Scaler and then about a year after that for a refresher. The trainer did not always have the answer to our questions, but they would reach out to others and get us the answers by the end of the day or the next day,
Read full review Return on Investment It has increased our customer retention. Improved average revenue per user through cross-sell campaigns It has helped us make faster decisions through real-time analytics. Read full review Since purchasing Inspire we have won many business opportunities as it enables us to create documents we couldn't do before, for example: Council Tax Bills. It is a lot faster at processing than our previous software. We had one job we had to extract addresses from, it was 56,000 records from a 5.5million line text file. Our previous software took 26 hours to pull out the addresses, Quadient Inspire took 43 seconds! We are able to automate processes through Inspire via CLI batch files, where a job would normally take 30 minutes to set up and process, a bit of time spent on the workflow and automation script means we can just double click a batch file for repeat jobs and the print file is created in seconds. Read full review