Likelihood to Recommend I have used MonkeyLearn to analyze texts and extract information, that has been a tough task for me because I have to do it manually, but this software has made it easy for me, it is very easy to use and very intuitive, I can use it for extracting information from emails, chats, forums, websites, etc. I would definitely recommend using this platform to others.
Read full review They have done a good job at helping us maintain the integrity of the project while transitioning to a completely new platform. Our Voice of the Customer program happens to consist of multiple surveys within one "master" so I guess logistically it could be considered complex
Read full review Pros I like how MonkeyLearn can track customer feedback for us, it helps us get more data about customer needs, it makes it easier for us to analyze customer feedback and act on it in the future. Easily build and train a machine learning model to tag and classify your text. Read full review Confirmit has a fairly shallow learning curve allowing someone with no experience to be able to create a simple survey with not much time invested in training. Confirmit also has the flexibility to be used in very advanced ways. Whether modifying the display/page content's layout or modifying input types with jQuery, it is incredibly adaptable. Confirmit (with v. 18) now collects data in a true SQL database which is far more robust and easy to administrate than some other methods of data storage. Read full review Cons Sometimes the segregation is generic based on the email content and needs more examples to learn. Financial category is not easily segregated/tagged. Read full review Ensure correct data collection. This is Confirmit's main goal, and which sometimes fails to succeed. Integrated data back-up service. It would be great if we could look at the data from a couple days previous. Interactive layout creator. Current layout creator is really "squared" as we say, it needs more flexibility with all the incoming technologies such as HTML5 and CSS3. Read full review Likelihood to Renew From my point of view Confirmit has been a key tool in our organization. Without it we can't deliver what we do at this moment. Confirmit has proved that is a reliable, stable and easy to use tool. The few issues we found (as far as I know) were sent to Confirmit support team and fix them. Patching the product has been done faster and without large downtime of the product
Read full review Usability Confirmit is a very technical tool, it takes time for someone to get used to the interface, even when it could definitely be more intuitive or user friendly, this is part of Confirmit's strenghts that makes it one of the most robust data collection technologies out there.
Read full review Support Rating The support team is responsive and I can tell that they are actually trying to help get to the heart of the issues before making us try every possible solution available. They ask the right questions and test things before coming back to us with proposals. I like the support team at Confirmit.
Read full review Implementation Rating Should let the professionals handle implementation, don't have only the operations team at your company do it.
Read full review Alternatives Considered Text analysis tools. Thanks to its more than 60 native integrations in the platforms, they make it possible to import your data sets. Furthermore, they also make it easy to export your data sets to other programs. Built-in extensions make their flexible platforms. Some of these integrations include word processing, detection, and web mining.
Read full review Forsta has a strong product functionality and performance. Integration capabilities are fantastic and i
t has strong customer focus. Pre-existing relationships also helped in cracking this deal. People at Forsta are helpful and customer centric. Although cost is not highly competitive but it comes close to value for money. Competitors have quite a few functionalities but there are additional charges levied for them.
Read full review Return on Investment Extract custom data within texts. Their labeling process is fast and efficient. The Studio version of the tool is an excellent option for a complete analysis solution. Read full review I love Confirmit, the only negative is that my experience using any other program is always terrible in comparison. I had Confirmit rep come into the office and was disapointed that they didn't have much informaton on how to use it as a researcher in marking research, perhaps employing more internal marketing researchers would help that. Read full review ScreenShots