What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
1588 Ratings
Top Rated
432 Ratings

MS SharePoint

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
1588 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100
Top Rated
432 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

MS SharePoint

It's very well suited to act as an intranet, where it's only going to be used internally by employees of a company. It works well to share documents, provide lists of reference materials to users, provide a place for departments to have their own discussions and calendars and other collaboration purposes. It includes "workflows" unlike its predecessors, and those can define the flow of a process or task and walk the user through that flow very effectively. In fact, an employee's entire job could hypothetically be scripted using SharePoint workflows. It can scale OK in small scale terms, as I have experience of using it in networks with under a few thousand users. I don't know how it would behave if there were tens of thousands of hundreds of thousands of users, but provided the infrastructure is scaled proportionately, I don't see why it wouldn't work well at that scale as well.
Jane Updegraff | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Project Management

MS SharePoint
7.2
Zoho CRM
Task Management
MS SharePoint
7.4
Zoho CRM
Gantt Charts
MS SharePoint
6.4
Zoho CRM
Scheduling
MS SharePoint
7.1
Zoho CRM
Workflow Automation
MS SharePoint
7.6
Zoho CRM
Mobile Access
MS SharePoint
7.5
Zoho CRM
Search
MS SharePoint
7.5
Zoho CRM
Visual planning tools
MS SharePoint
7.3
Zoho CRM

Communication

MS SharePoint
7.2
Zoho CRM
Chat
MS SharePoint
6.9
Zoho CRM
Notifications
MS SharePoint
7.3
Zoho CRM
Discussions
MS SharePoint
7.3
Zoho CRM
Surveys
MS SharePoint
7.1
Zoho CRM
Internal knowledgebase
MS SharePoint
7.6
Zoho CRM
Integrates with GoToMeeting
MS SharePoint
6.8
Zoho CRM
Integrates with Gmail and Google Hangouts
MS SharePoint
6.4
Zoho CRM
Integrates with Outlook
MS SharePoint
8.5
Zoho CRM

File Sharing & Management

MS SharePoint
7.9
Zoho CRM
Versioning
MS SharePoint
8.3
Zoho CRM
Video files
MS SharePoint
7.6
Zoho CRM
Audio files
MS SharePoint
7.7
Zoho CRM
Document collaboration
MS SharePoint
8.5
Zoho CRM
Access control
MS SharePoint
8.3
Zoho CRM
Advanced security features
MS SharePoint
7.8
Zoho CRM
Integrates with Google Drive
MS SharePoint
7.0
Zoho CRM
Device sync
MS SharePoint
8.0
Zoho CRM

Sales Force Automation

MS SharePoint
Zoho CRM
7.8
Customer data management / contact management
MS SharePoint
Zoho CRM
8.1
Workflow management
MS SharePoint
Zoho CRM
8.1
Territory management
MS SharePoint
Zoho CRM
7.8
Opportunity management
MS SharePoint
Zoho CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
MS SharePoint
Zoho CRM
7.2
Contract management
MS SharePoint
Zoho CRM
7.6
Quote & order management
MS SharePoint
Zoho CRM
7.5
Interaction tracking
MS SharePoint
Zoho CRM
8.3
Channel / partner relationship management
MS SharePoint
Zoho CRM
7.5

Customer Service & Support

MS SharePoint
Zoho CRM
7.6
Case management
MS SharePoint
Zoho CRM
7.7
Call center management
MS SharePoint
Zoho CRM
7.4
Help desk management
MS SharePoint
Zoho CRM
7.7

Marketing Automation

MS SharePoint
Zoho CRM
8.1
Lead management
MS SharePoint
Zoho CRM
8.1
Email marketing
MS SharePoint
Zoho CRM
8.0

CRM Project Management

MS SharePoint
Zoho CRM
7.9
Task management
MS SharePoint
Zoho CRM
8.1
Billing and invoicing management
MS SharePoint
Zoho CRM
7.7
Reporting
MS SharePoint
Zoho CRM
7.9

CRM Reporting & Analytics

MS SharePoint
Zoho CRM
8.1
Forecasting
MS SharePoint
Zoho CRM
7.9
Pipeline visualization
MS SharePoint
Zoho CRM
8.1
Customizable reports
MS SharePoint
Zoho CRM
8.3

Customization

MS SharePoint
Zoho CRM
8.4
Custom fields
MS SharePoint
Zoho CRM
8.5
Custom objects
MS SharePoint
Zoho CRM
8.4
Scripting environment
MS SharePoint
Zoho CRM
8.5
API for custom integration
MS SharePoint
Zoho CRM
8.1

Security

MS SharePoint
Zoho CRM
8.3
Single sign-on capability
MS SharePoint
Zoho CRM
8.1
Role-based user permissions
MS SharePoint
Zoho CRM
8.4

Social CRM

MS SharePoint
Zoho CRM
7.4
Social data
MS SharePoint
Zoho CRM
7.4
Social engagement
MS SharePoint
Zoho CRM
7.4

Integrations with 3rd-party Software

MS SharePoint
Zoho CRM
7.5
Marketing automation
MS SharePoint
Zoho CRM
7.7
Compensation management
MS SharePoint
Zoho CRM
7.4

Platform

MS SharePoint
Zoho CRM
7.1
Mobile access
MS SharePoint
Zoho CRM
7.1

Pros

MS SharePoint

  • With MS Sharepoint you can share (in my case) projects, initiative trackers, with ID and the information I need to start my developing.
  • It offers cloud acaccessibility, so you do not need to maintain your documents on your hard drive.
  • It allows Office 365 integration, which for me is really great. Using MS Excel and MS Sharepoint.
Adriano Rosa | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

MS SharePoint

  • SharePoint sometimes has a challenge with the Share feature in Office 365. Traditional best practices are to govern collaboration with permissions groups and manage access at the group level. Share can sometimes undermine that by creating ad-hoc situations unintentionally.
  • SharePoint's success in many organizations is really a function of user adoption and training. It is such a large platform that it is often deployed without much governance or direction.
  • SharePoint's lists and libraries can leverage Excel services and like-kind tools, but the ability for a list to do math in the same way that Excel does is very limited. It still has a room for improvement in the business intelligence features of metadata management.
Chris Carpenter | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

MS SharePoint

MS SharePoint 9.5
Based on 21 answers
The only drawback is the price, it's quite costly to buy and requires Microsoft professionals to run at its peak capabilities. It works very well with large quantities of employees, has powerful search capabilities and a huge community. However it might not be a good fit for smaller companies who don't handle a large number of documents and employees and who don't exert high security requirements.
hrvoje katusic | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

MS SharePoint

MS SharePoint 7.1
Based on 12 answers
SharePoint is easy to use for basic tasks. If you're trying to do something a bit more complicated, though, it can be difficult to figure it out on your own without going through a lot of trial and error. Most people will likely only be performing basic tasks, though, so I would rate the usability pretty high.
Kia Packard | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

MS SharePoint

MS SharePoint 5.0
Based on 6 answers
Support varies by tech and by vendor. I've used Microsoft's support channel and for the most part have been successful to get my questions answered. I've also used third party vendors and have gotten some answers resolved as well, though sometimes getting them on the phone is difficult. It all depends!
Chris John | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

MS SharePoint

MS SharePoint 6.0
Based on 4 answers
Planning to the last detail would be advised. SharePoint is a very large application that takes a lot of finesse to get operational
Christopher Corbett | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

MS SharePoint

While SharePoint isn't as easy to use as Igloo or Squarespace, it comes bundled with Office 365 and drives the backend of those tools. I don't see SharePoint as a place people want to go and see stuff, but rather as a glue that supports all the other Office Products. If we get more in house expertise, then it could be a place that people manage work, but it's not used that way right now
Matthew Deakyne | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

MS SharePoint

  • We moved from DocuShare to MS SharePoint and it's been proven very effective.
  • Using MS SharePoint has provided immediate access to documents to staff where in the past, they would have to wait for an admin staff to forward to them.
  • It has been a positive impact for our organization - our newer staff has really benefited from MS SharePoint.
Jessalyn Ka | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

MS SharePoint

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MS SharePoint Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

MS SharePoint
7.8
Zoho CRM
8.0

Likelihood to Renew

MS SharePoint
9.5
Zoho CRM
7.6

Usability

MS SharePoint
7.1
Zoho CRM
8.0

Reliability and Availability

MS SharePoint
Zoho CRM
9.0

Performance

MS SharePoint
Zoho CRM
9.0

Support Rating

MS SharePoint
5.0
Zoho CRM
4.0

In-Person Training

MS SharePoint
4.5
Zoho CRM

Online Training

MS SharePoint
6.4
Zoho CRM
8.2

Implementation Rating

MS SharePoint
6.0
Zoho CRM
8.0

Add comparison