What users are saying about
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Top Rated
330 Ratings
70 Ratings
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Score 7.8 out of 100

ScienceLogic SL1

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Top Rated
330 Ratings
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Score 8.6 out of 100

Attribute Ratings

  • N-able N-central is rated higher in 4 areas: Likelihood to Renew, Usability, Support Rating, Implementation Rating
  • ScienceLogic SL1 is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

N-able N-central

70%
21 Ratings
8.4

ScienceLogic SL1

84%
178 Ratings

Likelihood to Renew

9.1

N-able N-central

91%
2 Ratings
8.5

ScienceLogic SL1

85%
15 Ratings

Usability

9.1

N-able N-central

91%
3 Ratings
8.8

ScienceLogic SL1

88%
10 Ratings

Availability

N-able N-central

N/A
0 Ratings
8.5

ScienceLogic SL1

85%
11 Ratings

Performance

N-able N-central

N/A
0 Ratings
8.2

ScienceLogic SL1

82%
11 Ratings

Support Rating

8.7

N-able N-central

87%
14 Ratings
8.6

ScienceLogic SL1

86%
18 Ratings

In-Person Training

N-able N-central

N/A
0 Ratings
9.0

ScienceLogic SL1

90%
2 Ratings

Online Training

N-able N-central

N/A
0 Ratings
7.7

ScienceLogic SL1

77%
2 Ratings

Implementation Rating

8.4

N-able N-central

84%
4 Ratings
8.0

ScienceLogic SL1

80%
52 Ratings

Configurability

N-able N-central

N/A
0 Ratings
8.0

ScienceLogic SL1

80%
5 Ratings

Ease of integration

N-able N-central

N/A
0 Ratings
8.4

ScienceLogic SL1

84%
14 Ratings

Product Scalability

N-able N-central

N/A
0 Ratings
8.0

ScienceLogic SL1

80%
1 Rating

Vendor post-sale

N-able N-central

N/A
0 Ratings
10.0

ScienceLogic SL1

100%
2 Ratings

Vendor pre-sale

N-able N-central

N/A
0 Ratings
10.0

ScienceLogic SL1

100%
2 Ratings

Likelihood to Recommend

N-able

N-able N-central is highly suitable for IT Admins within large organizations that need oversight of all it equipment. Ideal for managing organizations that need inventory and management of more than 10 IT devices. Highly inappropriate for smaller scale companies that mange less than 10 PCs
Read full review

ScienceLogic

ScienceLogic SL1 is a very logical and powerful ideal software for monitoring every kind of technology in my organization, like servers, CPU, network, email, and many more. Their support team is very unparalleled and very proactive 24/7. While using this tool, any glitch in the network becomes easy to detect and can be detected and stopped. It's the best monitoring tool and is very recommended.
Read full review

Pros

N-able

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
Read full review

ScienceLogic

  • Business Services are a welcome addition to the capabilities of the SL1 platform
  • Collections capabilities. Being able to ingest multiple forms of data streams to provide a more holistic view of an environment
  • Giving the clients the freedom to apply specific monitoring that is tailored to their environments
Read full review

Cons

N-able

  • Expensive software
  • The support team are terrible
  • Sales team will promise the world to get you over the line
  • Subscription management is tedious
  • Old software with very little development and the support team will not provide any further information on this - no roadmap
  • Integrations galore - but none of them are effective
Read full review

ScienceLogic

  • Dashboards have limitations in a couple of large enterprise use cases. New UI appears to be addressing these as it matures and resembles techniques seen in other enterprise tools
  • Percentiles and baseline / deviation calculations on standard metrics are not what we've seen in the past from enterprise tools. However, more complex anomaly detection is now available as an advanced function
Read full review

Pricing Details

N-able N-central

Starting Price

Editions & Modules

N-able N-central editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ScienceLogic SL1

    Starting Price

    $7.5 per month per node

    Editions & Modules

    ScienceLogic SL1 editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      ScienceLogic SL1 offers four tiers: SL1 Advanced – Application Health, Automated Troubleshooting and Remediation Workflows SL1 Base – Infrastructure Monitoring, Topology & Event Correlation SL1 Premium – AI/ML-driven Analytics, Low-Code Automated Workflow Authoring SL1 Standard – Infrastructure Monitoring – with Agents, Business Services, Incident Automation, CMDB Synchronization, Behavioral Correlation To get pricing for each tier, please contact the vendor.

      Pricing Info

      Likelihood to Renew

      N-able

      Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
      Read full review

      ScienceLogic

      We migrated away from our 20-year-old homegrown solution and have no back-tracking capability. ScienceLogic is demonstrating new capabilities that we would not have been able to do on our own using our legacy system.
      We understand the capabilities of competitors based on our bake-off selection where ScienceLogic won on capabilities and future near-term potential (expandability, platform growth). We know that those competitors are not really close to where we have been able to push ScienceLogic (as a partner).
      Read full review

      Usability

      N-able

      The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
      Read full review

      ScienceLogic

      Product is capable of monitoring different
      technologies like OS, MS Infra apps, cloud services, Databases, network etc...
      this can be a single solution for most of the technologies end to end monitoring

      It is more flexible for customization and
      support is good
      Read full review

      Reliability and Availability

      N-able

      No answers on this topic

      ScienceLogic

      Science Logic SL1 provides the option of Distributed deployment where multiple instances of each appliance can be deployed to manage the load and availability. SL1 provides a High Availability feature for Database Servers and Data Collection. If one of the Data Collectors in the collector group fails, it will automatically redistribute the devices from the failed Data Collector among the other Data Collectors in the Collector Group. The high availability feature for the Database server ensures that SL1 performs failover automatically to another server without causing the outage to the application.
      Read full review

      Performance

      N-able

      No answers on this topic

      ScienceLogic

      The performance is entirely dependent on the complexity of the environment/network being used to host the platform. Outside of those factors, the platform runs very efficiently and quickly out of the box. We have integrations with other platforms and neither seem to take a hit from our moderate API usage. Any issues with performance would be experienced by choices made in infrastructure or complexity of things built by the customer to display in the GUI (overly complicated and cluttered dashboards for example)
      Read full review

      Support Rating

      N-able

      For the most part, support has been good, but often we need to reach out to our account manager to ask that cases be escalated. First level support can often be frustrating to work with. There are particular support engineers that we know we won't get good service from when they are assigned to cases. The level of support offered did become worse when the company was sold to SolarWinds.
      Read full review

      ScienceLogic

      So far, it's good as part of my overall experience, except for a couple of use cases. The support team is well knowledgeable, has technical sound, and is efficient. When support escalates to engineering, the issue gets stuck and takes months to resolve.
      Read full review

      In-Person Training

      N-able

      No answers on this topic

      ScienceLogic

      On our side (students), we had a number of teams who were provided the deep developer training.
      Of those students, the customized training provided a complete, 5 day training which enabled the deployed platform team to successfully deploy and mitigate user-experience issues for the vast majority of our end-users, including some of the teams who attended the developer training.

      The knowledge kept pace with the class and sped up / slowed down (within the time constraints) as needed throughout the course.

      This was developer to developer training and for those students who were developers the training worked well. For those who were just coders it probably worked less well as some of the topics still do not apply (a function of our course outline specification based on our knowing nothing).

      Due to problems in sequencing we did the developer course BEFORE the admin course and realized that our requested ORDER was wrong.

      The onsite admin course was much better received and led to deeper understanding of the developer course held a few weeks prior.
      Read full review

      Online Training

      N-able

      No answers on this topic

      ScienceLogic

      Only cover the basic, the most powerfull part of the tool was not covered.
      Read full review

      Implementation Rating

      N-able

      Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
      Read full review

      ScienceLogic

      As far as Implementation is concerned, i think I never ran into any major trouble (whatever it is, it's just local infrastructure specific). Once all your NW ports and connectivity is in place, it won't take much of your time to install the product. configurations are also easy to complete. VM configuration takes no time, except the environmental configuration which is company specific. Onboarding is easy via SNMP based monitoring.
      Read full review

      Alternatives Considered

      N-able

      N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and remote controls are great and make easy work from off-site.
      Read full review

      ScienceLogic

      As I stated earlier, SL1 seems to be best used for Servers and Network Storage devices. It doesn't seem to be a direct replacement as SL1 doesn't have a configuration management piece, visual maps are very crude and not user-friendly, and the building of the maps is not intuitive, nor has the functionality of Solarwinds Topology Mapper.
      Read full review

      Scalability

      N-able

      No answers on this topic

      ScienceLogic

      Our deployment model is vastly different from product expectations. Our global / internal monitoring foot print is 8 production stacks in dual data centers with 50% collection capacity allocated to each data center with minimal numbers of collection groups. General Collection is our default collection group. Special Collection is for monitoring our ASA and other hardware that cannot be polled by a large number of IP addresses, so this collection group is usually 2 collectors). Because most of our stacks are in different physical data centers, we cannot use the provided HA solution. We have to use the DR solution (DRBD + CNAMEs). We routinely test power in our data centers (yearly). Because we have to use DR, we have a hand-touch to flip nodes and change the DNS CNAME half of the times when there is an outage (by design). When the outage is planned, we do this ahead of the outage so that we don't care that the Secondary has dropped away from the Primary. Hopefully, we'll be able to find a way to meet our constraints and improve our resiliency and reduce our hand-touch in future releases. For now, this works for us and our complexity. (I hear that the HA option is sweet. I just can't consume that.)
      Read full review

      Return on Investment

      N-able

      • Reduced time to manage and support servers and endpoints.
      • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
      • The subscription cost associated with N-central, to our clients has a good profit margin for us.
      Read full review

      ScienceLogic

      • we are still in the process of implementation
      • after all of our production devices are onboarded to SL1, we will be able to bring network monitoring in-house instead of it being outsourced as it is now
      • I am Engineer/SL1 user only, therefore I cannot comment on ROI or similar numbers
      Read full review

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