What users are saying about
83 Ratings
120 Ratings
83 Ratings
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Score 7.8 out of 100
120 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Remote Administration

    N-able RMM

    Feature Set Not Supported
    N/A
    7.9

    VNC Connect

    79%
    VNC Connect ranks higher in 13/13 features

    Screen sharing

    N/A
    0 Ratings
    9.6
    96%
    26 Ratings

    File transfer

    N/A
    0 Ratings
    8.2
    82%
    14 Ratings

    Instant message

    N/A
    0 Ratings
    9.4
    94%
    17 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    6.0
    60%
    9 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.0
    90%
    29 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    9.3
    93%
    17 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    4.7
    47%
    6 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    8.5
    85%
    14 Ratings

    Session record

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Annotations

    N/A
    0 Ratings
    5.3
    53%
    6 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    9.2
    92%
    9 Ratings

    Attribute Ratings

    • N-able RMM is rated higher in 1 area: Usability
    • VNC Connect is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    6.4

    N-able RMM

    64%
    28 Ratings
    9.0

    VNC Connect

    90%
    36 Ratings

    Likelihood to Renew

    N-able RMM

    N/A
    0 Ratings
    8.0

    VNC Connect

    80%
    8 Ratings

    Usability

    9.4

    N-able RMM

    94%
    2 Ratings
    8.0

    VNC Connect

    80%
    3 Ratings

    Support Rating

    7.2

    N-able RMM

    72%
    2 Ratings
    8.0

    VNC Connect

    80%
    4 Ratings

    Online Training

    N-able RMM

    N/A
    0 Ratings
    7.0

    VNC Connect

    70%
    2 Ratings

    Implementation Rating

    N-able RMM

    N/A
    0 Ratings
    8.0

    VNC Connect

    80%
    4 Ratings

    Likelihood to Recommend

    N-able

    SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.
    Read full review

    RealVNC

    It is very easy to use if the remote device is already set up to receive connections, so if you are setting up devices before deploying them, it is a great tool to have. It is well-suited to use when shadowing users or using it as a teaching tool. There are other products that are better if you are trying to help someone on a one-use basis.
    Read full review

    Pros

    N-able

    • It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
    • SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
    • Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.
    Read full review

    RealVNC

    • VNC Connect does an excellent job in remotely connecting to a computer through either your local area network or even another computer on the internet. As long as the VNC Connect services is installed and the client is running in the background.
    • VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer. There's an option to have a separate password to remotely view vs view & access a computer. You can even add an additional level of security by turning on the feature to require Windows login credentials.
    • VNC Connect provides an additional set of controls after a remote connection has been established with another computer. You can have special keystrokes like Ctrl+Alt+Del sent as a command sequence to the other computer as well as access more than a single screen when in use at the remote computer location.
    Read full review

    Cons

    N-able

    • UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
    • Load times in certain menus, regardless of server specs.
    • Integration with 3rd party applications.
    • Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
    Read full review

    RealVNC

    • Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
    • Panel colors are blah - I would like more eye-catching colors.
    • A more consistent look with all platforms - like Mac & PC.
    Read full review

    Pricing Details

    N-able RMM

    Starting Price

    Editions & Modules

    N-able RMM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      VNC Connect

      Starting Price

      $3.39 per remote computer per month

      Editions & Modules

      VNC Connect editions and modules pricing
      EditionModules
      Professional - Device Access$3.391
      Enterprise - Device Access$4.592
      Enterprise - Instant Support$33.493
      Professional - Instant Support$16.994

      Footnotes

      1. per remote computer per month
      2. per remote computer per month
      3. per named technician per month
      4. per named technician per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      N-able

      No answers on this topic

      RealVNC

      VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.
      Read full review

      Usability

      N-able

      The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)
      Read full review

      RealVNC

      VNC Connect is a solid product and our techs are very confident that they can get the job done using it. Reliability is key for us since we have a small support team and many users to support. It also helps keep us in the background more allowing the end-users to multi-task. VNC supports our goal of providing quick and efficient services.
      Read full review

      Support Rating

      N-able

      The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
      Read full review

      RealVNC

      VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.
      Read full review

      Online Training

      N-able

      No answers on this topic

      RealVNC

      The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior
      Read full review

      Implementation Rating

      N-able

      No answers on this topic

      RealVNC

      No problem at all, love the product.
      Read full review

      Alternatives Considered

      N-able

      SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
      Read full review

      RealVNC

      VNC is light and sleek with the quick setup, was impressed with the quick setup despite poor Internet connection outdoor. TeamViewer is good, but the pricing is not as good as VNC. Both do the basic job, but VNC still outperform TeamViewer in terms of performance and ease of use.
      Read full review

      Return on Investment

      N-able

      • The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful.
      • Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable.
      • The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.
      Read full review

      RealVNC

      • I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.
      Read full review

      Screenshots

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