What users are saying about
6 Ratings
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Score 6.2 out of 100
90 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Narvar

If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
Vivienne So | TrustRadius Reviewer

SAP Commerce Cloud

Extremely well suited for businesses with multiple different backend systems, multiple brands, and billions of products. Complex B2B businesses looking to scale confidently with a single platform can feel secure in their decision [to] partner with SAP. Their out-of-the-box front-end accelerators are very dated and do not have the same level of flexibility that their backend does. For a client looking to launch a D2C or luxury B2C experience, I would not recommend relying on simply theming the OOTB storefront due to it lacking a lot of common components and experiences those audiences demand and expect.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Narvar
SAP Commerce Cloud
8.1
Product catalog & listings
Narvar
SAP Commerce Cloud
8.5
Product management
Narvar
SAP Commerce Cloud
8.6
Bulk product upload
Narvar
SAP Commerce Cloud
8.9
Branding
Narvar
SAP Commerce Cloud
7.7
Mobile storefront
Narvar
SAP Commerce Cloud
7.3
Product variations
Narvar
SAP Commerce Cloud
8.7
Website integration
Narvar
SAP Commerce Cloud
8.5
Visual customization
Narvar
SAP Commerce Cloud
7.6
CMS
Narvar
SAP Commerce Cloud
7.5

Online Shopping Cart

Narvar
SAP Commerce Cloud
8.9
Abandoned cart recovery
Narvar
SAP Commerce Cloud
9.4
Checkout user experience
Narvar
SAP Commerce Cloud
8.4

Online Payment System

Narvar
SAP Commerce Cloud
9.1
eCommerce security
Narvar
SAP Commerce Cloud
9.1

eCommerce Marketing

Narvar
SAP Commerce Cloud
8.0
Promotions & discounts
Narvar
SAP Commerce Cloud
9.0
Personalized recommendations
Narvar
SAP Commerce Cloud
7.8
SEO
Narvar
SAP Commerce Cloud
7.3

eCommerce Business Management

Narvar
SAP Commerce Cloud
8.4
Multi-site management
Narvar
SAP Commerce Cloud
9.1
Order processing
Narvar
SAP Commerce Cloud
8.9
Inventory management
Narvar
SAP Commerce Cloud
8.6
Shipping
Narvar
SAP Commerce Cloud
8.1
Custom functionality
Narvar
SAP Commerce Cloud
7.3

Pros

Narvar

  • Narvar offered us a turn-key solution that we had up and running in less than a month.
  • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
  • Narvar's solution is scalable/expandable to include returns (once we are ready).
Correy Honza | TrustRadius Reviewer

SAP Commerce Cloud

  • New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
  • Wide range of features. Many out of the box features for common commerce paradigms.
  • Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.
Anonymous | TrustRadius Reviewer

Cons

Narvar

  • Client success proactively providing metrics & “checking in” with clients; not just when there’s an issue.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud

  • Though there is an online community presence for support, it is not as strong as other platforms I have used.
  • The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
  • Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.
Carter Lathrop | TrustRadius Reviewer

Likelihood to Renew

Narvar

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 10.0
Based on 1 answer
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
Erin Riggers | TrustRadius Reviewer

Usability

Narvar

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 9.0
Based on 2 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

Support Rating

Narvar

Narvar 8.0
Based on 2 answers
Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
Vivienne So | TrustRadius Reviewer

SAP Commerce Cloud

SAP Commerce Cloud 9.1
Based on 6 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

Implementation Rating

Narvar

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

Narvar

At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
Correy Honza | TrustRadius Reviewer

SAP Commerce Cloud

Although the pricing is high SAP Commerce Cloud makes it worth every penny due to its high quality and wide range of functionalities. Since our organization has already been using other SAP products, it is easily integrated with minimum hassle and takes less time to get used to. Also, because it is well-reputed and best in the market.
Gauri Hiremath | TrustRadius Reviewer

Scalability

Narvar

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 8.4
Based on 3 answers
I have seen this first hand and can attest to the statement. We have a single platform for a client with over 3,000 unique storefronts and it scales incredibly well with great management of context, content, and product. It is a great platform for those looking to truly lean into digital and have a platform that both can be modeled after their business versus the platform driving their decisions, and scale with their growth into the future.
Anonymous | TrustRadius Reviewer

Return on Investment

Narvar

  • Not sure we could attribute ROI to this tool.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud

  • Self-service capability allows customers to fulfill orders from anywhere at anytime.
  • SAP Commerce Cloud has integrated intelligent selling tools that add merchandising and recommendations [contained] on products and services that we are promoting.
  • By improving SEO results, we have gained more traffic on our website that ends up making purchases.
Nicole Glaros | TrustRadius Reviewer

Screenshots

Pricing Details

Narvar

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SAP Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

Narvar
8.0
SAP Commerce Cloud
8.3

Likelihood to Renew

Narvar
SAP Commerce Cloud
10.0

Usability

Narvar
SAP Commerce Cloud
9.0

Support Rating

Narvar
8.0
SAP Commerce Cloud
9.1

Implementation Rating

Narvar
SAP Commerce Cloud
8.0

Scalability

Narvar
SAP Commerce Cloud
8.4

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