What users are saying about
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Top Rated
1889 Ratings
158 Ratings
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Score 4.3 out of 100

Skype

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Top Rated
1889 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

NetFortris (formerly Fonality)

For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
Claudio Hoffer | TrustRadius Reviewer

Skype

Skype is well suited for small offices, interaction with home-based employees, multi-country audio meetings (assuming there is a universal language), one-on-one coaching, or performance appraisal. Low customer assistance center using foreign numbers.It is less appropriate for video conferences where a leader allows many participants to speak, share documents, and interact using their cameras (PC or cell phones) all at the same time. Zoom has taken the lead in this area. It is sad to see that PlaceWare, a pioneer at one time, has lagged behind after Microsoft bought it.
Ricardo G Lopes | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

NetFortris (formerly Fonality)
5.5
Skype
Hosted PBX
NetFortris (formerly Fonality)
1.4
Skype
Multi-level Interactive Voice Response (IVR)
NetFortris (formerly Fonality)
5.2
Skype
User templates
NetFortris (formerly Fonality)
6.8
Skype
Call reports
NetFortris (formerly Fonality)
6.1
Skype
Directory of employee names
NetFortris (formerly Fonality)
8.1
Skype

Call Management

NetFortris (formerly Fonality)
6.7
Skype
Answering rules
NetFortris (formerly Fonality)
7.2
Skype
Call recording
NetFortris (formerly Fonality)
3.0
Skype
Call park
NetFortris (formerly Fonality)
8.1
Skype
Call screening
NetFortris (formerly Fonality)
7.6
Skype
Message alerts
NetFortris (formerly Fonality)
7.5
Skype

VoIP system collaboration

NetFortris (formerly Fonality)
3.6
Skype
Video conferencing
NetFortris (formerly Fonality)
5.9
Skype
Audio conferencing
NetFortris (formerly Fonality)
1.4
Skype

Mobile apps

NetFortris (formerly Fonality)
6.6
Skype
Mobile app for iOS
NetFortris (formerly Fonality)
7.0
Skype
Mobile app for Android
NetFortris (formerly Fonality)
6.3
Skype

Performance & Compatibility of Online Events Software

NetFortris (formerly Fonality)
Skype
7.7
High quality audio
NetFortris (formerly Fonality)
Skype
8.3
High quality video
NetFortris (formerly Fonality)
Skype
8.0
Low bandwidth requirements
NetFortris (formerly Fonality)
Skype
6.7
Mobile support
NetFortris (formerly Fonality)
Skype
7.8

Screen Sharing

NetFortris (formerly Fonality)
Skype
8.0
Desktop sharing
NetFortris (formerly Fonality)
Skype
8.5
Whiteboards
NetFortris (formerly Fonality)
Skype
7.5

Online Meetings / Events

NetFortris (formerly Fonality)
Skype
7.6
Calendar integration
NetFortris (formerly Fonality)
Skype
7.5
Meeting initiation
NetFortris (formerly Fonality)
Skype
7.8
Integrates with social media
NetFortris (formerly Fonality)
Skype
6.9
Record meetings / events
NetFortris (formerly Fonality)
Skype
8.0
Slideshows
NetFortris (formerly Fonality)
Skype
7.7

Online Events Collaboration

NetFortris (formerly Fonality)
Skype
8.2
Live chat
NetFortris (formerly Fonality)
Skype
8.5
Audience polling
NetFortris (formerly Fonality)
Skype
7.9
Q&A
NetFortris (formerly Fonality)
Skype
8.2

Online Events Security

NetFortris (formerly Fonality)
Skype
7.4
User authentication
NetFortris (formerly Fonality)
Skype
8.0
Participant roles & permissions
NetFortris (formerly Fonality)
Skype
7.3
Confidential attendee list
NetFortris (formerly Fonality)
Skype
6.9

Pros

NetFortris (formerly Fonality)

  • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
  • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
  • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
Ed Dennen | TrustRadius Reviewer

Skype

  • Skype for Business has grown quite a lot since its days as Microsoft Lync and is now quite nicely integrated with almost facets of Windows and Office (and other Microsoft stuff).
  • It's nice for inter-office communication when everyone's using Active Directory and has Skype for Business running.
  • Skype for Business works well even on non-Windows and/or non-university machines (e.g. personal computers).
Ho'omana Nathan Horton | TrustRadius Reviewer

Cons

NetFortris (formerly Fonality)

  • The softphone options have not proven particularly reliable. The HUDweb application has some potential as far as a visual tool, but has just proven way too unreliable for everyday use. Would not recommend it for use. With that being said, a new softphone application is to be released on 12/16/16, so that may render use of HUDweb obsolete. Am hopeful the dedicated softphone application will prove worthy.
  • HUD Mobile is also less than an ideal solution. Not sure if the mobile OS is to blame for some of the disappointment, but having to run the mobile application in the foreground in order to receive calls is not really practical. Also, the design of the application is not very efficient as it's not obvious immediately how to get to the keypad and direct dialing an extension is not working for us. It does however make calls and can work, but it's more of a hassle than it's really worth. My remote sales team just uses their carrier minutes for calls.
  • The click to call feature while it has worked for us in the past, it has also caused issues with adding extra characters and logos in random areas of email messages, so our users have pretty much turned that feature off.
Scott Braun | TrustRadius Reviewer

Skype

  • I find the new interface of Skype very unintuitive compared to previous versions. Every time I am talking with someone I end up clicking on icons until I find the chat area or the screen sharing option.
  • In newer versions of Skype, I've had many issues with audio feedback being slow or interrupted, despite the fact that I have high speed internet. This is extremely annoying if you are trying to discuss difficult and complex topics.
  • Sometimes the video option randomly doesn't work, and I also find it difficult to add people to your Skype phonebook if you don't know their exact Skype username.
Maike Holthuijzen | TrustRadius Reviewer

Likelihood to Renew

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.8
Based on 16 answers
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
Kevin Hulett | TrustRadius Reviewer

Skype

Skype 9.4
Based on 5 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.
Tejashwi Kumar | TrustRadius Reviewer

Usability

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 7.6
Based on 8 answers
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
Joseph Greaney | TrustRadius Reviewer

Skype

Skype 9.0
Based on 2 answers
Because it's reliable, cheap and requires a low bandwidth during voice and video calling.
sohail ahmed | TrustRadius Reviewer

Support Rating

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 9.1
Based on 7 answers
Support was great. Then all of a sudden I had to talk to my account rep that never contacted me. I had fonality for 4 years and now there is an account rep that is trying to charge me for support and services. Previously I could add phones as needed without a fee for support and activation.
Jim Danforth | TrustRadius Reviewer

Skype

Skype 7.4
Based on 46 answers
When I have been faced with a specific issue, in most cases, I instantly was able to find the solution in an online FAQ. Also, on Skype I always witness new updates and bug fixes on a regular basis. Still, it is always something wrong with specific details like duplicate text messages or software over installing. As for me, it could be fewer mistakes when we are talking about Microsoft.
Yurii Aliabiev | TrustRadius Reviewer

Online Training

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 7.2
Based on 4 answers
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
Joseph Greaney | TrustRadius Reviewer

Skype

No score
No answers yet
No answers on this topic

Implementation Rating

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 9.8
Based on 4 answers
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
Joseph Greaney | TrustRadius Reviewer

Skype

Skype 10.0
Based on 2 answers
No, It was implemented by third party
sohail ahmed | TrustRadius Reviewer

Alternatives Considered

NetFortris (formerly Fonality)

We selected Fonality for ease of use and the HUD portal. One of the partners in the business has used Fonality in the past and had great confidence in it's success for this new endeavor. It has proven to be successful thus far and I hope to be able to update this review in a year's time with continued excellent service!
Traci Ludke | TrustRadius Reviewer

Skype

Slack, WebEx, and Google Hangouts. Skype is not as fancy as Slack or WebEx, and not as international or widespread as Google Hangouts, however. As I've stated, it really shines in our closed environment and isolated domain. The truth is we have been using a Windows-only domain on our isolated environment and Skype fits very nicely into that. The simple integration into our current setup was easy and fast.
Anonymous | TrustRadius Reviewer

Return on Investment

NetFortris (formerly Fonality)

  • Due to the better call quality over our last provider, it's eliminated a lot of frustration of our customers and having to call them back from our cell phones. This has helped us keep our sanity.
  • The ability to pull up a customer record in our CRM and see customer call activity has been huge. I can see which customers call repeatedly and also use it to help track billable remote support.
  • Being able to see the status of a customer ticket AS they're calling, before we even answer the phone has been huge. I can have a customers ticket open by the time I answer the phone and be one step ahead. This has saved us a lot of time.
Joseph Bettencourt | TrustRadius Reviewer

Skype

  • My department does not use Skype in a way that would be seen as generating a return on investment but for what the product does it is a good value.
  • It really closes the distance gap in working with offices that are far away. Conference calls can be so soul crushing, this is a much better option.
  • The only negative impact is that it is not the only video conferencing tool that I use. Given that it is not as strong of a multi user platform I can't say that it may cover every need that every office would have.
Jason Hartigan | TrustRadius Reviewer

Screenshots

Pricing Details

NetFortris (formerly Fonality)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$5*

* per user

NetFortris (formerly Fonality) Editions & Modules

On-premise Edition
Hybrid Premise Subscription (Appliance and Phone for Each User)200.001
Hybrid Software Subscription (Required with Hybrid Premise)14.992
Hybrid Premise PurchaseVaries3
  1. per location, per month
  2. per user, per month
  3. Varies
SaaS Edition
Essentials Edition19.991
Professional Edition24.991
Ultimate Edition34.991
  1. per user, per month
Additional Pricing Details
For the latest special offers, visit www.fonality.com/offers.

Skype

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetFortris (formerly Fonality)
4.4
Skype
8.0

Likelihood to Renew

NetFortris (formerly Fonality)
8.8
Skype
9.4

Usability

NetFortris (formerly Fonality)
7.6
Skype
9.0

Reliability and Availability

NetFortris (formerly Fonality)
8.0
Skype

Performance

NetFortris (formerly Fonality)
8.0
Skype

Support Rating

NetFortris (formerly Fonality)
9.1
Skype
7.4

In-Person Training

NetFortris (formerly Fonality)
8.0
Skype

Online Training

NetFortris (formerly Fonality)
7.2
Skype

Implementation Rating

NetFortris (formerly Fonality)
9.8
Skype
10.0

Scalability

NetFortris (formerly Fonality)
8.1
Skype

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