What users are saying about
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Top Rated
611 Ratings
160 Ratings
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Score 6 out of 100

Zoho CRM

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Top Rated
611 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

NetFortris (formerly Fonality)

For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
Claudio Hoffer | TrustRadius Reviewer

Zoho CRM

For small and mid-sized teams (even if you are in a large organization) this is quite fantastic. The price works out to be well within most teams' budgets and it's pretty feature-packed. However, you might run into snags when you start scaling up significantly. From data input to user control, it is software generally designed for mid-sized teams.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

NetFortris (formerly Fonality)
5.5
Zoho CRM
Hosted PBX
NetFortris (formerly Fonality)
1.4
Zoho CRM
Multi-level Interactive Voice Response (IVR)
NetFortris (formerly Fonality)
5.0
Zoho CRM
User templates
NetFortris (formerly Fonality)
6.8
Zoho CRM
Call reports
NetFortris (formerly Fonality)
6.0
Zoho CRM
Directory of employee names
NetFortris (formerly Fonality)
8.0
Zoho CRM

Call Management

NetFortris (formerly Fonality)
7.0
Zoho CRM
Answering rules
NetFortris (formerly Fonality)
7.8
Zoho CRM
Call recording
NetFortris (formerly Fonality)
2.9
Zoho CRM
Call park
NetFortris (formerly Fonality)
8.7
Zoho CRM
Call screening
NetFortris (formerly Fonality)
7.9
Zoho CRM
Message alerts
NetFortris (formerly Fonality)
7.9
Zoho CRM

VoIP system collaboration

NetFortris (formerly Fonality)
3.6
Zoho CRM
Video conferencing
NetFortris (formerly Fonality)
5.9
Zoho CRM
Audio conferencing
NetFortris (formerly Fonality)
1.4
Zoho CRM

Mobile apps

NetFortris (formerly Fonality)
6.9
Zoho CRM
Mobile app for iOS
NetFortris (formerly Fonality)
7.0
Zoho CRM
Mobile app for Android
NetFortris (formerly Fonality)
6.8
Zoho CRM

Sales Force Automation

NetFortris (formerly Fonality)
Zoho CRM
8.0
Customer data management / contact management
NetFortris (formerly Fonality)
Zoho CRM
8.4
Workflow management
NetFortris (formerly Fonality)
Zoho CRM
7.9
Territory management
NetFortris (formerly Fonality)
Zoho CRM
7.8
Opportunity management
NetFortris (formerly Fonality)
Zoho CRM
8.2
Integration with email client (e.g., Outlook or Gmail)
NetFortris (formerly Fonality)
Zoho CRM
8.0
Contract management
NetFortris (formerly Fonality)
Zoho CRM
8.3
Quote & order management
NetFortris (formerly Fonality)
Zoho CRM
7.9
Interaction tracking
NetFortris (formerly Fonality)
Zoho CRM
7.9
Channel / partner relationship management
NetFortris (formerly Fonality)
Zoho CRM
7.8

Customer Service & Support

NetFortris (formerly Fonality)
Zoho CRM
7.6
Case management
NetFortris (formerly Fonality)
Zoho CRM
7.8
Call center management
NetFortris (formerly Fonality)
Zoho CRM
7.5
Help desk management
NetFortris (formerly Fonality)
Zoho CRM
7.5

Marketing Automation

NetFortris (formerly Fonality)
Zoho CRM
8.3
Lead management
NetFortris (formerly Fonality)
Zoho CRM
8.5
Email marketing
NetFortris (formerly Fonality)
Zoho CRM
8.1

CRM Project Management

NetFortris (formerly Fonality)
Zoho CRM
8.1
Task management
NetFortris (formerly Fonality)
Zoho CRM
8.3
Billing and invoicing management
NetFortris (formerly Fonality)
Zoho CRM
8.1
Reporting
NetFortris (formerly Fonality)
Zoho CRM
8.1

CRM Reporting & Analytics

NetFortris (formerly Fonality)
Zoho CRM
8.1
Forecasting
NetFortris (formerly Fonality)
Zoho CRM
8.0
Pipeline visualization
NetFortris (formerly Fonality)
Zoho CRM
8.1
Customizable reports
NetFortris (formerly Fonality)
Zoho CRM
8.1

Customization

NetFortris (formerly Fonality)
Zoho CRM
8.0
Custom fields
NetFortris (formerly Fonality)
Zoho CRM
8.4
Custom objects
NetFortris (formerly Fonality)
Zoho CRM
8.1
Scripting environment
NetFortris (formerly Fonality)
Zoho CRM
7.8
API for custom integration
NetFortris (formerly Fonality)
Zoho CRM
7.8

Security

NetFortris (formerly Fonality)
Zoho CRM
8.7
Single sign-on capability
NetFortris (formerly Fonality)
Zoho CRM
8.7
Role-based user permissions
NetFortris (formerly Fonality)
Zoho CRM
8.8

Social CRM

NetFortris (formerly Fonality)
Zoho CRM
7.9
Social data
NetFortris (formerly Fonality)
Zoho CRM
7.9
Social engagement
NetFortris (formerly Fonality)
Zoho CRM
7.8

Integrations with 3rd-party Software

NetFortris (formerly Fonality)
Zoho CRM
7.5
Marketing automation
NetFortris (formerly Fonality)
Zoho CRM
7.9
Compensation management
NetFortris (formerly Fonality)
Zoho CRM
7.2

Platform

NetFortris (formerly Fonality)
Zoho CRM
7.9
Mobile access
NetFortris (formerly Fonality)
Zoho CRM
7.9

Pros

NetFortris (formerly Fonality)

  • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
  • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
  • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
Ed Dennen | TrustRadius Reviewer

Zoho CRM

  • It allowed for infinite improvement in the user experience and provided an excellent database where we can manage and track all sales in a particular way.
  • Automate and notify team members of imported data, and Track Sales Pipeline software tracks potential deals very well. Zoho CRM's customization, on the other hand, allows us to tailor the software to our specific requirements.
  • Sharing of data is made possible through Zoho integrations. Data-Zoho CRM integrates seamlessly with all other ZOHO products, so there's no need to keep track of multiple records.
  • Real-time synchronization helps us organize our work and visualize everything.
Aononna Tazin | TrustRadius Reviewer

Cons

NetFortris (formerly Fonality)

  • Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
  • Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • You need someone to slog through the training. You need either an expert or someone who knows what they are doing because there is a lot, and you can't always depend on textbook-style writing for help.
  • At the time I reviewed, there was no feature that was unable to be off-network - unless I missed this.
  • Communication tracking at every level, including large scale.
Patrick Stephens | TrustRadius Reviewer

Likelihood to Renew

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.8
Based on 16 answers
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
Kevin Hulett | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.9
Based on 31 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Jon Porreca | TrustRadius Reviewer

Usability

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 7.6
Based on 8 answers
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
Joseph Greaney | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.3
Based on 94 answers
Zoho is easy to use and train other users. The interface is very straightforward and allows user to navigate easily. There are also tons of training videos available to assist with the user experience as well. Zoho is also great for user customization which further allows each user to save time by having all the important modules just a click away.
Chris Martino | TrustRadius Reviewer

Reliability and Availability

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.0
Based on 8 answers
Fonality has been available to us 99% of the time. There have rarely been any lengthy outages.If any issues do occur, their support staff is available around the clock to help.This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
No answer on this topic is available.

Performance

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.0
Based on 4 answers
Fonality's performance is excellent. The phones work flawlessly and the calls are clear.It is a well put-together system that does not need daily support.It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 6.5
Based on 4 answers
No answer on this topic is available.

Support Rating

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 9.1
Based on 14 answers
Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 43 answers
Response time has been generally pretty good. Sometimes communication is a little challenging because I suspect English is a second language for some, but my questions get answered so that is the most important. I've spoken with support, chatted as well as emailed. All have been effective in answering the question.
Susan Dakuzaku | TrustRadius Reviewer

In-Person Training

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.0
Based on 2 answers
Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users.It went smoothly and all the details and functions of the system were made available to the office staff.Any questions were answered promptly and if any issues did arise, Fonality was available to answer them
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sarah Lohsl | TrustRadius Reviewer

Online Training

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 7.2
Based on 4 answers
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
Joseph Greaney | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.3
Based on 5 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
John Hinson | TrustRadius Reviewer

Implementation Rating

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 9.8
Based on 8 answers
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
Joseph Greaney | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
Stephen Lalla | TrustRadius Reviewer

Alternatives Considered

NetFortris (formerly Fonality)

I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.
Anonymous | TrustRadius Reviewer

Zoho CRM

It was a little less expensive and offered a lot of functionality. We have tried a few other options, but they didn't seem very impressive, like Zoho CRM. It is easily configured to match our business requirements, which is why I choose among other platforms. Its customizable functions and reporting features allow us to automate our unique operational processes nicely.
Darren Mihalic | TrustRadius Reviewer

Scalability

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.1
Based on 2 answers
It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment.Overall, it is not that difficult as long as all of this is in place.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.5
Based on 2 answers
No answer on this topic is available.

Return on Investment

NetFortris (formerly Fonality)

  • We are still new to Fonality, but having the flexability has proven quite successful thus far.
  • The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
  • The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
Traci Ludke | TrustRadius Reviewer

Zoho CRM

  • We are a new startup and growing rapidly, hence we have been able to capture more then 200-300 leads in the past few months using the Zoho Forms.
  • Our live chat option was pathetic before using the Zoho CRM, hence now we are able to immediately respond to tens of queries on a daily basis using the mobile app.
  • Once Leads were captured, converting them into deals was not being tracked professionally before using Zoho CRM, but now thanks to Zoho CRM deals funnel, we are able to onboard more than 50 customers smoothly over the past few months.
Humayun Farooqi | TrustRadius Reviewer

Screenshots

Pricing Details

NetFortris (formerly Fonality)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$5

Starting Price

$30 per month

NetFortris (formerly Fonality) Editions & Modules

On-premise Edition
Hybrid Premise Subscription (Appliance and Phone for Each User)200.001
Hybrid Software Subscription (Required with Hybrid Premise)14.992
Hybrid Premise PurchaseVaries3
  1. per location, per month
  2. per user, per month
  3. Varies
SaaS Edition
Essentials Edition19.991
Professional Edition24.991
Ultimate Edition34.991
  1. per user, per month
Additional Pricing Details
For the latest special offers, visit www.fonality.com/offers.

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00

Starting Price

$14 per month

Zoho CRM Editions & Modules

Edition
Standard$14.001
Professional$23.001
Enterprise$40.001
Ultimate$52.001
Plus$57.001
  1. Per User/Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetFortris (formerly Fonality)
4.3
Zoho CRM
8.4

Likelihood to Renew

NetFortris (formerly Fonality)
8.8
Zoho CRM
8.9

Usability

NetFortris (formerly Fonality)
7.6
Zoho CRM
8.3

Reliability and Availability

NetFortris (formerly Fonality)
8.0
Zoho CRM
8.0

Performance

NetFortris (formerly Fonality)
8.0
Zoho CRM
6.5

Support Rating

NetFortris (formerly Fonality)
9.1
Zoho CRM
8.0

In-Person Training

NetFortris (formerly Fonality)
8.0
Zoho CRM
7.0

Online Training

NetFortris (formerly Fonality)
7.2
Zoho CRM
8.3

Implementation Rating

NetFortris (formerly Fonality)
9.8
Zoho CRM
8.8

Scalability

NetFortris (formerly Fonality)
8.1
Zoho CRM
8.5

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