What users are saying about
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Top Rated
646 Ratings
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Top Rated
798 Ratings

NetSuite ERP

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Top Rated
646 Ratings
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Score 7.7 out of 100

Oracle Cloud ERP

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Top Rated
798 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • Oracle Cloud ERP ranks higher in 17 feature sets: Payroll Management, Customization, Security, Reporting & Analytics, General Ledger and Configurable Accounting, Inventory Management, Order Management, Subledger and Financial Process, Project Financial Management, Project Execution Management, Grants Management, Procurement, Risk Management, Logistics, Manufacturing, Supply Chain, Product Lifecycle Management

Payroll Management

2.1

NetSuite ERP

21%
9.0

Oracle Cloud ERP

90%
Oracle Cloud ERP ranks higher in 5/5 features

Pay calculation

1.8
18%
13 Ratings
8.9
89%
17 Ratings

Benefit plan administration

1.7
17%
10 Ratings
9.0
90%
17 Ratings

Direct deposit files

2.6
26%
9 Ratings
9.0
90%
14 Ratings

Salary revision and increment management

2.6
26%
8 Ratings
8.9
89%
14 Ratings

Reimbursement management

2.0
20%
10 Ratings
9.0
90%
13 Ratings

Customization

7.6

NetSuite ERP

76%
7.8

Oracle Cloud ERP

78%
Oracle Cloud ERP ranks higher in 2/2 features

API for custom integration

6.7
67%
63 Ratings
8.0
80%
179 Ratings

Plug-ins

5.9
59%
47 Ratings
7.5
75%
153 Ratings

Security

6.7

NetSuite ERP

67%
8.6

Oracle Cloud ERP

86%
Oracle Cloud ERP ranks higher in 2/2 features

Single sign-on capability

6.7
67%
61 Ratings
8.8
88%
201 Ratings

Role-based user permissions

6.7
67%
79 Ratings
8.5
85%
216 Ratings

Reporting & Analytics

6.3

NetSuite ERP

63%
8.2

Oracle Cloud ERP

82%
Oracle Cloud ERP ranks higher in 3/3 features

Dashboards

6.3
63%
71 Ratings
8.4
84%
214 Ratings

Standard reports

6.3
63%
70 Ratings
8.2
82%
220 Ratings

Custom reports

6.1
61%
70 Ratings
8.2
82%
216 Ratings

General Ledger and Configurable Accounting

6.3

NetSuite ERP

63%
8.9

Oracle Cloud ERP

89%
Oracle Cloud ERP ranks higher in 11/11 features

Accounts payable

6.2
62%
65 Ratings
8.4
84%
237 Ratings

Accounts receivable

6.1
61%
64 Ratings
8.2
82%
228 Ratings

Global Financial Support

6.0
60%
26 Ratings
8.3
83%
180 Ratings

Primary and Secondary Ledgers

6.6
66%
28 Ratings
8.4
84%
205 Ratings

Intercompany Accounting

5.3
53%
30 Ratings
8.3
83%
200 Ratings

Localizations

6.6
66%
22 Ratings
7.9
79%
171 Ratings

Journals and Reconciliations

6.9
69%
41 Ratings
8.2
82%
212 Ratings

Enterprise Accounting

6.5
65%
35 Ratings
8.3
83%
200 Ratings

Configurable Accounting

6.7
67%
35 Ratings
8.3
83%
197 Ratings

Centralized Rules Framework

6.6
66%
24 Ratings
8.2
82%
177 Ratings

Standardized Processes

5.8
58%
37 Ratings
8.4
84%
210 Ratings

Inventory Management

5.9

NetSuite ERP

59%
8.3

Oracle Cloud ERP

83%
Oracle Cloud ERP ranks higher in 4/4 features

Inventory tracking

6.2
62%
47 Ratings
8.4
84%
162 Ratings

Automatic reordering

5.5
55%
28 Ratings
8.5
85%
142 Ratings

Location management

6.0
60%
35 Ratings
8.2
82%
145 Ratings

Manufacturing module

5.7
57%
27 Ratings
8.1
81%
128 Ratings

Order Management

5.5

NetSuite ERP

55%
8.3

Oracle Cloud ERP

83%
Oracle Cloud ERP ranks higher in 7/7 features

Pricing

5.4
54%
53 Ratings
8.1
81%
145 Ratings

Order entry

5.5
55%
54 Ratings
8.3
83%
152 Ratings

Credit card processing

4.6
46%
37 Ratings
8.4
84%
127 Ratings

Cost of goods sold

6.2
62%
48 Ratings
8.4
84%
136 Ratings

Order Orchestration

5.7
57%
21 Ratings
8.2
82%
127 Ratings

End-to-end order visibility

5.9
59%
27 Ratings
8.1
81%
136 Ratings

Order exception Resolution

5.2
52%
21 Ratings
8.4
84%
128 Ratings

Subledger and Financial Process

5.6

NetSuite ERP

56%
8.2

Oracle Cloud ERP

82%
Oracle Cloud ERP ranks higher in 14/14 features

Automated Invoice Processing

4.9
49%
35 Ratings
8.3
83%
192 Ratings

Shared Services Payments

5.7
57%
17 Ratings
8.0
80%
169 Ratings

Billings Management

5.6
56%
30 Ratings
8.3
83%
169 Ratings

Customer Receipt Applications

5.9
59%
29 Ratings
8.1
81%
173 Ratings

Customer Collections

5.6
56%
26 Ratings
8.0
80%
165 Ratings

Revenue Recognition

5.8
58%
35 Ratings
8.3
83%
166 Ratings

Cash Management

5.9
59%
27 Ratings
8.1
81%
183 Ratings

Asset Management

5.3
53%
26 Ratings
8.3
83%
184 Ratings

Travel & Expense Management

5.1
51%
31 Ratings
8.2
82%
151 Ratings

Budgetary Control & Encumbrance Accounting

6.0
60%
27 Ratings
8.2
82%
150 Ratings

Period Close

6.2
62%
35 Ratings
8.4
84%
181 Ratings

Transactions Tax

5.9
59%
28 Ratings
8.0
80%
157 Ratings

Subledger Reconciliations

6.1
61%
24 Ratings
8.3
83%
163 Ratings

3rd Party Accounting Systems

3.9
39%
14 Ratings
8.1
81%
119 Ratings

Project Financial Management

5.3

NetSuite ERP

53%
8.3

Oracle Cloud ERP

83%
Oracle Cloud ERP ranks higher in 12/12 features

Budgeting and Forecasting

6.0
60%
26 Ratings
8.3
83%
141 Ratings

Project Costing

5.7
57%
23 Ratings
8.3
83%
143 Ratings

Cost Capture

5.3
53%
22 Ratings
8.3
83%
131 Ratings

Capital Project Management

5.9
59%
14 Ratings
8.2
82%
128 Ratings

Customer Invoicing

4.3
43%
25 Ratings
8.2
82%
131 Ratings

Customer Contract Compliance

4.8
48%
13 Ratings
8.3
83%
117 Ratings

Project Revenue Recognition

4.4
44%
22 Ratings
8.2
82%
122 Ratings

Project Financial Performance Analysis

5.2
52%
23 Ratings
8.2
82%
119 Ratings

Project Financials Dashboard

5.6
56%
24 Ratings
8.3
83%
120 Ratings

Real-time Financial Reporting

6.5
65%
26 Ratings
8.3
83%
126 Ratings

Embedded Business Intelligence

4.5
45%
13 Ratings
8.2
82%
115 Ratings

Project Planning Collaboration

5.1
51%
14 Ratings
8.2
82%
112 Ratings

Project Execution Management

5.1

NetSuite ERP

51%
7.9

Oracle Cloud ERP

79%
Oracle Cloud ERP ranks higher in 15/15 features

Project Planning and Scheduling

4.8
48%
14 Ratings
8.2
82%
104 Ratings

Project Manager Dashboard

5.2
52%
14 Ratings
8.1
81%
106 Ratings

Resource Manager Dashboard

5.3
53%
12 Ratings
8.0
80%
104 Ratings

Task Insight for Project Managers

5.0
50%
11 Ratings
7.9
79%
98 Ratings

Project Manager Mobile Functionality

4.8
48%
10 Ratings
7.9
79%
101 Ratings

Team Member Task Collaboration

4.8
48%
12 Ratings
7.7
77%
97 Ratings

Team Member Mobile Functionality

4.8
48%
11 Ratings
7.9
79%
95 Ratings

Project Candidate Search

4.9
49%
8 Ratings
7.7
77%
90 Ratings

Project Candidate Comparison and Analysis

5.3
53%
8 Ratings
7.8
78%
88 Ratings

Defineable Resource Pools

5.6
56%
8 Ratings
7.7
77%
91 Ratings

Defineable Resource Pools

5.4
54%
8 Ratings
7.9
79%
92 Ratings

Talent Profiles

4.9
49%
8 Ratings
7.8
78%
87 Ratings

Real-Time Project Reporting

6.1
61%
13 Ratings
8.1
81%
91 Ratings

Absence Management

4.8
48%
9 Ratings
8.1
81%
88 Ratings

Product Lifecycle Management

5.1
51%
9 Ratings
8.2
82%
91 Ratings

Grants Management

4.3

NetSuite ERP

43%
8.2

Oracle Cloud ERP

82%
Oracle Cloud ERP ranks higher in 4/4 features

Award Lifecycle Management

4.6
46%
7 Ratings
8.3
83%
98 Ratings

Spending Control

3.8
38%
9 Ratings
8.2
82%
99 Ratings

Indirect Cost Management

4.3
43%
9 Ratings
8.1
81%
102 Ratings

Billing

4.6
46%
12 Ratings
8.2
82%
109 Ratings

Procurement

4.6

NetSuite ERP

46%
8.1

Oracle Cloud ERP

81%
Oracle Cloud ERP ranks higher in 19/19 features

Sourcing Team Collaboration

4.2
42%
12 Ratings
8.1
81%
126 Ratings

Sourcing Analysis

4.4
44%
12 Ratings
8.1
81%
123 Ratings

Bids Analyzed and Compared

4.6
46%
8 Ratings
8.0
80%
106 Ratings

Catalog Shopping E-Commerce for Employees

4.2
42%
7 Ratings
7.9
79%
102 Ratings

Contract Authoring

3.8
38%
10 Ratings
8.3
83%
107 Ratings

Contract Compliance Management

3.9
39%
10 Ratings
8.3
83%
105 Ratings

Contract History

4.0
40%
10 Ratings
8.2
82%
107 Ratings

Contract Renewal Automation

5.0
50%
8 Ratings
8.2
82%
104 Ratings

Contract Repository

4.9
49%
8 Ratings
7.9
79%
101 Ratings

Contract Standardization and Enforcement

4.7
47%
8 Ratings
8.2
82%
96 Ratings

Electronic Signatures

5.4
54%
10 Ratings
8.2
82%
99 Ratings

Invoice Automated Matching

5.2
52%
11 Ratings
8.3
83%
116 Ratings

Purchasing Risk and Compliance Management

5.4
54%
10 Ratings
8.1
81%
102 Ratings

Requisitions-to-Purchase Orders Integrated

5.3
53%
13 Ratings
8.2
82%
121 Ratings

Spend Compliance Management

4.7
47%
12 Ratings
8.1
81%
104 Ratings

Supplier Assessment

4.9
49%
9 Ratings
8.0
80%
106 Ratings

Supplier Communication and Collaboration

4.0
40%
11 Ratings
8.0
80%
110 Ratings

Supplier Management

4.9
49%
12 Ratings
8.2
82%
125 Ratings

Supplier Portal

4.7
47%
8 Ratings
8.0
80%
109 Ratings

Risk Management

4.5

NetSuite ERP

45%
8.0

Oracle Cloud ERP

80%
Oracle Cloud ERP ranks higher in 9/9 features

Risk Repository

4.5
45%
8 Ratings
8.1
81%
81 Ratings

Control Management

3.9
39%
11 Ratings
8.1
81%
81 Ratings

Control Mapping

3.9
39%
9 Ratings
8.1
81%
78 Ratings

Control Efficiency Assessments

4.7
47%
7 Ratings
8.0
80%
74 Ratings

Automated Control Assessments

4.7
47%
7 Ratings
7.9
79%
75 Ratings

Assessment Capture

4.9
49%
7 Ratings
7.8
78%
76 Ratings

Issue Detection

4.6
46%
8 Ratings
8.2
82%
74 Ratings

Automatic Notification

4.8
48%
9 Ratings
8.0
80%
75 Ratings

Remediation and Certification

4.8
48%
8 Ratings
8.0
80%
74 Ratings

Logistics

3.5

NetSuite ERP

35%
8.1

Oracle Cloud ERP

81%
Oracle Cloud ERP ranks higher in 13/13 features

Transportation Planning and Optimization

3.6
36%
9 Ratings
8.1
81%
71 Ratings

Transportation Sourcing Management

3.7
37%
9 Ratings
8.3
83%
68 Ratings

Transportation Process Integration

3.7
37%
9 Ratings
8.0
80%
67 Ratings

Transportation Execution Management

3.7
37%
8 Ratings
8.1
81%
66 Ratings

Freight Payment Automation

3.6
36%
9 Ratings
8.1
81%
67 Ratings

Trade Management

3.6
36%
8 Ratings
8.3
83%
63 Ratings

Trade Regulatory Compliance Management

3.7
37%
6 Ratings
7.8
78%
63 Ratings

Customs Entry Management

2.2
22%
8 Ratings
8.1
81%
60 Ratings

Customs Document Management

2.3
23%
8 Ratings
7.9
79%
62 Ratings

Customs Document Collaboration

2.3
23%
8 Ratings
7.9
79%
63 Ratings

Fulfillment Management

4.7
47%
13 Ratings
8.0
80%
67 Ratings

Inventory Visibility

4.9
49%
15 Ratings
8.2
82%
72 Ratings

Warehouse Workforce Management

3.3
33%
11 Ratings
8.2
82%
64 Ratings

Manufacturing

4.9

NetSuite ERP

49%
8.1

Oracle Cloud ERP

81%
Oracle Cloud ERP ranks higher in 9/9 features

Production Process Design

5.1
51%
12 Ratings
8.1
81%
70 Ratings

Supply Chain Business Flows

4.9
49%
13 Ratings
8.1
81%
72 Ratings

Production Management

5.1
51%
14 Ratings
8.1
81%
73 Ratings

Contracted Manufacturing Management

4.8
48%
12 Ratings
7.9
79%
65 Ratings

Configuration Management

4.8
48%
10 Ratings
8.1
81%
71 Ratings

Work Definition

5.0
50%
14 Ratings
8.1
81%
69 Ratings

Work Execution

4.6
46%
12 Ratings
8.0
80%
68 Ratings

Advanced Fulfillment

5.0
50%
11 Ratings
8.2
82%
69 Ratings

Manufacturing Costs

4.7
47%
14 Ratings
8.1
81%
69 Ratings

Supply Chain

5.0

NetSuite ERP

50%
8.3

Oracle Cloud ERP

83%
Oracle Cloud ERP ranks higher in 4/4 features

Forecasting

4.7
47%
17 Ratings
8.3
83%
98 Ratings

Inventory Planning

4.7
47%
18 Ratings
8.3
83%
100 Ratings

Multi-tier Supply Chain Planning

5.3
53%
12 Ratings
8.2
82%
88 Ratings

Performance Monitoring

5.1
51%
14 Ratings
8.5
85%
91 Ratings

Product Lifecycle Management

4.3

NetSuite ERP

43%
8.0

Oracle Cloud ERP

80%
Oracle Cloud ERP ranks higher in 7/7 features

Ideation Management

4.6
46%
9 Ratings
8.0
80%
72 Ratings

Requirements Management

4.4
44%
8 Ratings
8.0
80%
73 Ratings

Proposal Management

3.5
35%
10 Ratings
8.1
81%
73 Ratings

Innovation Portfolio Management

4.3
43%
9 Ratings
8.0
80%
72 Ratings

Product Master Data Management

4.6
46%
9 Ratings
8.1
81%
76 Ratings

Vendor Portal

4.4
44%
11 Ratings
8.0
80%
69 Ratings

Project Portfolio Management

4.2
42%
8 Ratings
8.0
80%
75 Ratings

Attribute Ratings

  • NetSuite ERP is rated higher in 4 areas: Likelihood to Renew, Availability, Performance, Product Scalability
  • Oracle Cloud ERP is rated higher in 6 areas: Likelihood to Recommend, Usability, Support Rating, In-Person Training, Online Training, Implementation Rating

Likelihood to Recommend

7.0

NetSuite ERP

70%
128 Ratings
8.4

Oracle Cloud ERP

84%
269 Ratings

Likelihood to Renew

8.0

NetSuite ERP

80%
33 Ratings
6.9

Oracle Cloud ERP

69%
12 Ratings

Usability

7.5

NetSuite ERP

75%
16 Ratings
8.0

Oracle Cloud ERP

80%
8 Ratings

Availability

9.4

NetSuite ERP

94%
26 Ratings
5.7

Oracle Cloud ERP

57%
7 Ratings

Performance

7.7

NetSuite ERP

77%
24 Ratings
6.3

Oracle Cloud ERP

63%
7 Ratings

Support Rating

6.6

NetSuite ERP

66%
31 Ratings
8.2

Oracle Cloud ERP

82%
19 Ratings

In-Person Training

7.3

NetSuite ERP

73%
2 Ratings
7.4

Oracle Cloud ERP

74%
2 Ratings

Online Training

7.8

NetSuite ERP

78%
9 Ratings
8.1

Oracle Cloud ERP

81%
2 Ratings

Implementation Rating

6.8

NetSuite ERP

68%
27 Ratings
7.0

Oracle Cloud ERP

70%
18 Ratings

Product Scalability

8.4

NetSuite ERP

84%
5 Ratings
7.0

Oracle Cloud ERP

70%
3 Ratings

Likelihood to Recommend

NetSuite ERP

NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.
Anonymous | TrustRadius Reviewer

Oracle Cloud ERP

We are a publicly-traded healthcare company with over 50000 full-time and part-time employees. We also currently have about 15000 contingent workers in our workforce. Oracle Cloud ERP is very well suited for an enterprise our size. Our financial department relies heavily on Oracle cloud ERP for daily business functions like procurement, supply chain, accounts reconciliation, ledgers, payables, receivables, and supply chain logistics. The executive team uses this system for project management and our risk assessment and management department for Compliance, risk management portfolio.
Anonymous | TrustRadius Reviewer

Pros

NetSuite ERP

  • Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
  • Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
  • Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
  • Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
Mitchel Laman | TrustRadius Reviewer

Oracle Cloud ERP

  • I no longer need VPN to login into the ERP cloud system.
  • I no longer need Java app required for form based application.
  • Data uploading feature using excel was highly required as it makes user life easy.
  • The application is self explanatory and easy to use.
muhammad imtiaz | TrustRadius Reviewer

Cons

NetSuite ERP

  • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
  • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
  • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
Sonny Spencer, ACA | TrustRadius Reviewer

Oracle Cloud ERP

  • Wide localization process.
  • Automated (without a human) business operations, better rpa solutions, scanning, mobile app, etc
  • Central systems for the company re using more than one erp systems.
  • Better reporting tools
  • Developer source also not such enough maybe to support them in each (in their market) countries.
  • Price policy also
Guney Ozturk | TrustRadius Reviewer

Pricing Details

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$99 per user per month

NetSuite ERP Editions & Modules

Edition
Base License$9991
Access Cost$992
  1. per month
  2. per user per month
Additional Pricing Details

Oracle Cloud ERP

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

Oracle Cloud ERP Editions & Modules

Additional Pricing Details
Pricing per user varies by component within the Oracle ERP Cloud solution.

Likelihood to Renew

NetSuite ERP

NetSuite ERP 8.0
Based on 33 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Oracle Cloud ERP

Oracle Cloud ERP 6.9
Based on 12 answers
Oracle ERP cloud is a significant investment for our company. It will be an ongoing software cost and there's no looking back on that. Our users have become very accustomed to this tool that it is not practically feasible to rip them off from this system. So yes we will continue to renew the subscription going forward.
Anonymous | TrustRadius Reviewer

Usability

NetSuite ERP

NetSuite ERP 7.5
Based on 16 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

Oracle Cloud ERP

Oracle Cloud ERP 8.0
Based on 8 answers
Because as I said before, there are some good and some bad things. But good things seem to be more than the bad, and the bad things I personally think are going to be solved quickly, maybe with some patches over time.
Anonymous | TrustRadius Reviewer

Reliability and Availability

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Anonymous | TrustRadius Reviewer

Oracle Cloud ERP

Oracle Cloud ERP 5.7
Based on 7 answers
The application is used by big banks like HSBC is a testament to its reliability. I did not hear or experience any outages.Oracle is in the hosting business since long. In its previous avatar, it used to be called as Oracle on demand. So oracle has enough experience and expertise in hosting and managing customers applications in their datacenters.Oracle is the only major company which has platform as a service, database as a service and software as a service product offerings on the cloud.Hence customers can rely on Oracle as many major fortune 500 companies do.
Shiva Krishna | TrustRadius Reviewer

Performance

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Oracle Cloud ERP

Oracle Cloud ERP 6.3
Based on 7 answers
Cloud performance is something that they need to improve. Also it is not consistent. Sometimes for some users it is slow while for others it is fast. This is frustrating for users especially when they are in the middle of what they are doing. We communicated this to Oracle and they suggested to submit request for environment re-sizing. But again this we think should be a proactive effort from Oracle rather than relying on customers to reach out. This is something Oracle definitely needs to work on.
Anonymous | TrustRadius Reviewer

Support Rating

NetSuite ERP

NetSuite ERP 6.6
Based on 31 answers
The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Felix Garbuz | TrustRadius Reviewer

Oracle Cloud ERP

Oracle Cloud ERP 8.2
Based on 19 answers
Support is always providing step by step details to resolve any issue we encounter. If the issue is currently not a functionality or feature of the application they are supportive in offering guidance on submitting an enhancement request. Currently there is an enhancement that will be rolled out by Oracle that was designed for our organization.
Danielle Shultz | TrustRadius Reviewer

In-Person Training

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

Oracle Cloud ERP

Oracle Cloud ERP 7.4
Based on 2 answers
The inperson trainings from Oracle University are effective. The trainers have vast experience and teached thousands of students. In person training will make people sit in a class and do the exercises. One can also learn from other students, who come with different background, industry etc. In person training will be an immersive experience and helps learn more in a short period of time.
Shiva Krishna | TrustRadius Reviewer

Online Training

NetSuite ERP

NetSuite ERP 7.8
Based on 9 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Anonymous | TrustRadius Reviewer

Oracle Cloud ERP

Oracle Cloud ERP 8.1
Based on 2 answers
We bought online training subscription from Oracle University. The subscription allowed our team to learn the nuts and bolts of the application.The subscription model helps access to all the modules as opposed to buying training for one module. We also leveraged guided learning subscription from Oracle. Guided learning is a state of the art learning application from Oracle. It resides within the application and guides the users on each and every step. This is learning by doing and is very effective.Once you buy guided learning, oracle keeps updating it with the release of new functionality in the quarterly upgrades.
Shiva Krishna | TrustRadius Reviewer

Implementation Rating

NetSuite ERP

NetSuite ERP 6.8
Based on 27 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Oracle Cloud ERP

Oracle Cloud ERP 7.0
Based on 18 answers
Try to use the system as true to generic form as possible and cut over quickly. Parallel implementation is not recommended. If the numbers are accurate and materially similar to prior period - cut over. A small accounting adjustment is much better than millions in project overruns or dual system maintenance.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NetSuite ERP

I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Chris Snelling, CFA | TrustRadius Reviewer

Oracle Cloud ERP

Oracle ERP Cloud is very powerful in giving us reliable financial management analysis that helps us run our business and makes sure our business is growing and developing each and [every] day. The support team from this tool is very useful, reliable[,] and supportive 24/7.
Sonal Ankita | TrustRadius Reviewer

Scalability

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler | TrustRadius Reviewer

Oracle Cloud ERP

Oracle Cloud ERP 7.0
Based on 3 answers
Orcle ERP Cloud transformed and stabilized in this past 2 years since it was implemented. We have past the auditor reviews and 24 month end closes and 8 quarter closes and 2 FY closes. Above all we do have SEC reporting with all this data. Having said that our ERP subscription is a worthy investment and highly reliable source of information for our organization's needs
Anonymous | TrustRadius Reviewer

Return on Investment

NetSuite ERP

  • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
  • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
  • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Joshua Henke | TrustRadius Reviewer

Oracle Cloud ERP

  • A tool that has made us able to get much ROI by the bank account integration, management of cash, and controlling business unit.
  • Project management is made easy with its module and tracking with the exact time and issuance makes it more convenient and compatible for the return.
  • Automation in pay and expenses improve the company’s visibility in the market.
Elsa CHarles | TrustRadius Reviewer

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