What users are saying about
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Top Rated
666 Ratings

NetSuite ERP

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Top Rated
666 Ratings
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Score 7.7 out of 100
33 Ratings
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Score 7.2 out of 100

Feature Set Ratings

  • NetSuite ERP ranks higher in 1 feature set: Customization
  • Priority AccountEdge ranks higher in 6 feature sets: Payroll Management, Security, Reporting & Analytics, General Ledger and Configurable Accounting, Inventory Management, Order Management

Payroll Management

1.9

NetSuite ERP

19%
6.6

Priority AccountEdge

66%
Priority AccountEdge ranks higher in 5/5 features

Pay calculation

1.6
16%
13 Ratings
10.0
100%
6 Ratings

Benefit plan administration

1.6
16%
10 Ratings
8.0
80%
4 Ratings

Direct deposit files

2.4
24%
9 Ratings
5.0
50%
4 Ratings

Salary revision and increment management

2.3
23%
8 Ratings
6.0
60%
5 Ratings

Reimbursement management

1.8
18%
10 Ratings
4.0
40%
3 Ratings

Customization

7.6

NetSuite ERP

76%
5.0

Priority AccountEdge

50%
NetSuite ERP ranks higher in 2/2 features

API for custom integration

6.7
67%
63 Ratings
N/A
0 Ratings

Plug-ins

5.8
58%
47 Ratings
5.0
50%
3 Ratings

Security

6.6

NetSuite ERP

66%
9.0

Priority AccountEdge

90%
NetSuite ERP ranks higher in 1/2 features

Single sign-on capability

6.6
66%
61 Ratings
N/A
0 Ratings

Role-based user permissions

6.6
66%
79 Ratings
9.0
90%
7 Ratings

Reporting & Analytics

6.2

NetSuite ERP

62%
9.0

Priority AccountEdge

90%
Priority AccountEdge ranks higher in 3/3 features

Dashboards

6.2
62%
71 Ratings
9.0
90%
4 Ratings

Standard reports

6.2
62%
70 Ratings
9.0
90%
7 Ratings

Custom reports

6.1
61%
70 Ratings
9.0
90%
6 Ratings

General Ledger and Configurable Accounting

6.3

NetSuite ERP

63%
7.2

Priority AccountEdge

72%
Priority AccountEdge ranks higher in 11/20 features

Accounts payable

6.1
61%
65 Ratings
9.0
90%
8 Ratings

Accounts receivable

6.0
60%
64 Ratings
9.0
90%
8 Ratings

Global Financial Support

5.9
59%
26 Ratings
N/A
0 Ratings

Primary and Secondary Ledgers

6.5
65%
28 Ratings
N/A
0 Ratings

Intercompany Accounting

5.2
52%
30 Ratings
N/A
0 Ratings

Localizations

6.5
65%
22 Ratings
N/A
0 Ratings

Journals and Reconciliations

6.9
69%
41 Ratings
N/A
0 Ratings

Enterprise Accounting

6.4
64%
35 Ratings
N/A
0 Ratings

Configurable Accounting

6.6
66%
35 Ratings
N/A
0 Ratings

Centralized Rules Framework

6.5
65%
24 Ratings
N/A
0 Ratings

Standardized Processes

5.7
57%
37 Ratings
N/A
0 Ratings

Cash management

N/A
0 Ratings
8.1
81%
2 Ratings

Bank reconciliation

N/A
0 Ratings
6.0
60%
8 Ratings

Expense management

N/A
0 Ratings
6.0
60%
6 Ratings

Time tracking

N/A
0 Ratings
6.0
60%
4 Ratings

Multi-currency support

N/A
0 Ratings
9.0
90%
3 Ratings

Multi-division support

N/A
0 Ratings
9.0
90%
2 Ratings

Regulations compliance

N/A
0 Ratings
7.0
70%
2 Ratings

Electronic tax filing

N/A
0 Ratings
7.0
70%
4 Ratings

Self-service portal

N/A
0 Ratings
2.7
27%
1 Rating

Inventory Management

5.8

NetSuite ERP

58%
8.0

Priority AccountEdge

80%
Priority AccountEdge ranks higher in 4/4 features

Inventory tracking

6.2
62%
47 Ratings
8.0
80%
6 Ratings

Automatic reordering

5.4
54%
28 Ratings
8.0
80%
1 Rating

Location management

6.0
60%
35 Ratings
8.0
80%
3 Ratings

Manufacturing module

5.7
57%
27 Ratings
8.0
80%
2 Ratings

Order Management

5.4

NetSuite ERP

54%
8.0

Priority AccountEdge

80%
Priority AccountEdge ranks higher in 4/7 features

Pricing

5.3
53%
53 Ratings
8.0
80%
5 Ratings

Order entry

5.4
54%
54 Ratings
9.0
90%
5 Ratings

Credit card processing

4.5
45%
37 Ratings
6.0
60%
5 Ratings

Cost of goods sold

6.1
61%
48 Ratings
9.0
90%
6 Ratings

Order Orchestration

5.6
56%
21 Ratings
N/A
0 Ratings

End-to-end order visibility

5.8
58%
27 Ratings
N/A
0 Ratings

Order exception Resolution

5.1
51%
21 Ratings
N/A
0 Ratings

Subledger and Financial Process

5.5

NetSuite ERP

55%

Priority AccountEdge

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 14/14 features

Automated Invoice Processing

4.8
48%
35 Ratings
N/A
0 Ratings

Shared Services Payments

5.6
56%
17 Ratings
N/A
0 Ratings

Billings Management

5.6
56%
30 Ratings
N/A
0 Ratings

Customer Receipt Applications

5.8
58%
29 Ratings
N/A
0 Ratings

Customer Collections

5.5
55%
26 Ratings
N/A
0 Ratings

Revenue Recognition

5.7
57%
35 Ratings
N/A
0 Ratings

Cash Management

5.9
59%
27 Ratings
N/A
0 Ratings

Asset Management

5.2
52%
26 Ratings
N/A
0 Ratings

Travel & Expense Management

5.0
50%
31 Ratings
N/A
0 Ratings

Budgetary Control & Encumbrance Accounting

5.9
59%
27 Ratings
N/A
0 Ratings

Period Close

6.1
61%
35 Ratings
N/A
0 Ratings

Transactions Tax

5.8
58%
28 Ratings
N/A
0 Ratings

Subledger Reconciliations

6.0
60%
24 Ratings
N/A
0 Ratings

3rd Party Accounting Systems

3.7
37%
14 Ratings
N/A
0 Ratings

Project Financial Management

5.2

NetSuite ERP

52%

Priority AccountEdge

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 12/12 features

Budgeting and Forecasting

5.9
59%
26 Ratings
N/A
0 Ratings

Project Costing

5.6
56%
23 Ratings
N/A
0 Ratings

Cost Capture

5.2
52%
22 Ratings
N/A
0 Ratings

Capital Project Management

5.8
58%
14 Ratings
N/A
0 Ratings

Customer Invoicing

4.2
42%
25 Ratings
N/A
0 Ratings

Customer Contract Compliance

4.7
47%
13 Ratings
N/A
0 Ratings

Project Revenue Recognition

4.3
43%
22 Ratings
N/A
0 Ratings

Project Financial Performance Analysis

5.1
51%
23 Ratings
N/A
0 Ratings

Project Financials Dashboard

5.5
55%
24 Ratings
N/A
0 Ratings

Real-time Financial Reporting

6.4
64%
26 Ratings
N/A
0 Ratings

Embedded Business Intelligence

4.3
43%
13 Ratings
N/A
0 Ratings

Project Planning Collaboration

5.0
50%
14 Ratings
N/A
0 Ratings

Project Execution Management

5.0

NetSuite ERP

50%

Priority AccountEdge

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 15/15 features

Project Planning and Scheduling

4.7
47%
14 Ratings
N/A
0 Ratings

Project Manager Dashboard

5.0
50%
14 Ratings
N/A
0 Ratings

Resource Manager Dashboard

5.2
52%
12 Ratings
N/A
0 Ratings

Task Insight for Project Managers

4.9
49%
11 Ratings
N/A
0 Ratings

Project Manager Mobile Functionality

4.6
46%
10 Ratings
N/A
0 Ratings

Team Member Task Collaboration

4.6
46%
12 Ratings
N/A
0 Ratings

Team Member Mobile Functionality

4.6
46%
11 Ratings
N/A
0 Ratings

Project Candidate Search

4.7
47%
8 Ratings
N/A
0 Ratings

Project Candidate Comparison and Analysis

5.2
52%
8 Ratings
N/A
0 Ratings

Defineable Resource Pools

5.4
54%
8 Ratings
N/A
0 Ratings

Defineable Resource Pools

5.2
52%
8 Ratings
N/A
0 Ratings

Talent Profiles

4.8
48%
8 Ratings
N/A
0 Ratings

Real-Time Project Reporting

6.0
60%
13 Ratings
N/A
0 Ratings

Absence Management

4.7
47%
9 Ratings
N/A
0 Ratings

Product Lifecycle Management

4.9
49%
9 Ratings
N/A
0 Ratings

Grants Management

4.2

NetSuite ERP

42%

Priority AccountEdge

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features

Award Lifecycle Management

4.5
45%
7 Ratings
N/A
0 Ratings

Spending Control

3.6
36%
9 Ratings
N/A
0 Ratings

Indirect Cost Management

4.1
41%
9 Ratings
N/A
0 Ratings

Billing

4.5
45%
12 Ratings
N/A
0 Ratings

Procurement

4.5

NetSuite ERP

45%

Priority AccountEdge

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 19/19 features

Sourcing Team Collaboration

4.0
40%
12 Ratings
N/A
0 Ratings

Sourcing Analysis

4.3
43%
12 Ratings
N/A
0 Ratings

Bids Analyzed and Compared

4.5
45%
8 Ratings
N/A
0 Ratings

Catalog Shopping E-Commerce for Employees

4.0
40%
7 Ratings
N/A
0 Ratings

Contract Authoring

3.7
37%
10 Ratings
N/A
0 Ratings

Contract Compliance Management

3.8
38%
10 Ratings
N/A
0 Ratings

Contract History

3.8
38%
10 Ratings
N/A
0 Ratings

Contract Renewal Automation

4.8
48%
8 Ratings
N/A
0 Ratings

Contract Repository

4.7
47%
8 Ratings
N/A
0 Ratings

Contract Standardization and Enforcement

4.6
46%
8 Ratings
N/A
0 Ratings

Electronic Signatures

5.2
52%
10 Ratings
N/A
0 Ratings

Invoice Automated Matching

5.1
51%
11 Ratings
N/A
0 Ratings

Purchasing Risk and Compliance Management

5.2
52%
10 Ratings
N/A
0 Ratings

Requisitions-to-Purchase Orders Integrated

5.2
52%
13 Ratings
N/A
0 Ratings

Spend Compliance Management

4.5
45%
12 Ratings
N/A
0 Ratings

Supplier Assessment

4.7
47%
9 Ratings
N/A
0 Ratings

Supplier Communication and Collaboration

3.8
38%
11 Ratings
N/A
0 Ratings

Supplier Management

4.7
47%
12 Ratings
N/A
0 Ratings

Supplier Portal

4.6
46%
8 Ratings
N/A
0 Ratings

Risk Management

4.4

NetSuite ERP

44%

Priority AccountEdge

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 9/9 features

Risk Repository

4.4
44%
8 Ratings
N/A
0 Ratings

Control Management

3.8
38%
11 Ratings
N/A
0 Ratings

Control Mapping

3.8
38%
9 Ratings
N/A
0 Ratings

Control Efficiency Assessments

4.6
46%
7 Ratings
N/A
0 Ratings

Automated Control Assessments

4.6
46%
7 Ratings
N/A
0 Ratings

Assessment Capture

4.7
47%
7 Ratings
N/A
0 Ratings

Issue Detection

4.5
45%
8 Ratings
N/A
0 Ratings

Automatic Notification

4.7
47%
9 Ratings
N/A
0 Ratings

Remediation and Certification

4.6
46%
8 Ratings
N/A
0 Ratings

Logistics

3.4

NetSuite ERP

34%

Priority AccountEdge

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 13/13 features

Transportation Planning and Optimization

3.5
35%
9 Ratings
N/A
0 Ratings

Transportation Sourcing Management

3.6
36%
9 Ratings
N/A
0 Ratings

Transportation Process Integration

3.6
36%
9 Ratings
N/A
0 Ratings

Transportation Execution Management

3.6
36%
8 Ratings
N/A
0 Ratings

Freight Payment Automation

3.5
35%
9 Ratings
N/A
0 Ratings

Trade Management

3.5
35%
8 Ratings
N/A
0 Ratings

Trade Regulatory Compliance Management

3.6
36%
6 Ratings
N/A
0 Ratings

Customs Entry Management

2.0
20%
8 Ratings
N/A
0 Ratings

Customs Document Management

2.1
21%
8 Ratings
N/A
0 Ratings

Customs Document Collaboration

2.1
21%
8 Ratings
N/A
0 Ratings

Fulfillment Management

4.5
45%
13 Ratings
N/A
0 Ratings

Inventory Visibility

4.8
48%
15 Ratings
N/A
0 Ratings

Warehouse Workforce Management

3.2
32%
11 Ratings
N/A
0 Ratings

Manufacturing

4.8

NetSuite ERP

48%

Priority AccountEdge

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 9/9 features

Production Process Design

5.0
50%
12 Ratings
N/A
0 Ratings

Supply Chain Business Flows

4.8
48%
13 Ratings
N/A
0 Ratings

Production Management

5.1
51%
14 Ratings
N/A
0 Ratings

Contracted Manufacturing Management

4.7
47%
12 Ratings
N/A
0 Ratings

Configuration Management

4.8
48%
10 Ratings
N/A
0 Ratings

Work Definition

5.0
50%
14 Ratings
N/A
0 Ratings

Work Execution

4.5
45%
12 Ratings
N/A
0 Ratings

Advanced Fulfillment

4.9
49%
11 Ratings
N/A
0 Ratings

Manufacturing Costs

4.7
47%
14 Ratings
N/A
0 Ratings

Supply Chain

4.9

NetSuite ERP

49%

Priority AccountEdge

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features

Forecasting

4.6
46%
17 Ratings
N/A
0 Ratings

Inventory Planning

4.6
46%
18 Ratings
N/A
0 Ratings

Multi-tier Supply Chain Planning

5.2
52%
12 Ratings
N/A
0 Ratings

Performance Monitoring

5.0
50%
14 Ratings
N/A
0 Ratings

Product Lifecycle Management

4.2

NetSuite ERP

42%

Priority AccountEdge

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 7/7 features

Ideation Management

4.5
45%
9 Ratings
N/A
0 Ratings

Requirements Management

4.3
43%
8 Ratings
N/A
0 Ratings

Proposal Management

3.4
34%
10 Ratings
N/A
0 Ratings

Innovation Portfolio Management

4.2
42%
9 Ratings
N/A
0 Ratings

Product Master Data Management

4.5
45%
9 Ratings
N/A
0 Ratings

Vendor Portal

4.2
42%
11 Ratings
N/A
0 Ratings

Project Portfolio Management

4.1
41%
8 Ratings
N/A
0 Ratings

Attribute Ratings

  • NetSuite ERP is rated higher in 2 areas: Likelihood to Recommend, Availability
  • Priority AccountEdge is rated higher in 4 areas: Likelihood to Renew, Usability, Support Rating, Implementation Rating

Likelihood to Recommend

6.9

NetSuite ERP

69%
130 Ratings
6.0

Priority AccountEdge

60%
18 Ratings

Likelihood to Renew

8.5

NetSuite ERP

85%
34 Ratings
8.8

Priority AccountEdge

88%
10 Ratings

Usability

7.9

NetSuite ERP

79%
17 Ratings
9.0

Priority AccountEdge

90%
3 Ratings

Availability

9.4

NetSuite ERP

94%
26 Ratings
9.1

Priority AccountEdge

91%
2 Ratings

Performance

7.7

NetSuite ERP

77%
24 Ratings

Priority AccountEdge

N/A
0 Ratings

Support Rating

6.7

NetSuite ERP

67%
31 Ratings
9.0

Priority AccountEdge

90%
5 Ratings

In-Person Training

7.3

NetSuite ERP

73%
2 Ratings

Priority AccountEdge

N/A
0 Ratings

Online Training

7.8

NetSuite ERP

78%
9 Ratings

Priority AccountEdge

N/A
0 Ratings

Implementation Rating

6.8

NetSuite ERP

68%
27 Ratings
7.0

Priority AccountEdge

70%
2 Ratings

Product Scalability

8.4

NetSuite ERP

84%
5 Ratings

Priority AccountEdge

N/A
0 Ratings

Likelihood to Recommend

NetSuite ERP

NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.
Anonymous | TrustRadius Reviewer

Priority AccountEdge

If you are handling a large client list, and are selling services, it is dead easy. If you are managing/selling a physical inventory, it seems like it has great options to do that quite well (disclaimer, I do not use those functions, but I have paid attention as that functionality was built into the software). If you want to link your bank account to a bookkeeping platform, this is not the software for you (at least so far).
Dan Workman | TrustRadius Reviewer

Pros

NetSuite ERP

  • Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
  • Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
  • Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
  • Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
Mitchel Laman | TrustRadius Reviewer

Priority AccountEdge

  • AccountEdge has a robust report menu that allows a user to slice and dice data for analysis. Report on projects for the life of the project across fiscal years. Report on different departments with segregated income statements.
  • For users who want to run payroll in house that is easily done through the payroll module. Print physical checks or direct deposit to employee's account, process payroll taxes and file year end W2s.
  • My personal favorites are time billing and retainers. As a service based business I can at my fingertips review how much money a client has on deposit with me and how much of that will be billed out at the end of the month. The integration with AccountEdge Mobile rounds it all out with being able to log my time on-site.
  • Last but not least AccountEdge Mobile in general, as the companion app for the desktop software is invaluable. My heaviest use is the spend money feature. Excellent for logging travel receipts & cash expenses while they are fresh on the brain. Really cuts back the data entry at the end of a trip and trying to recall what something may have been for.
joAnn Ortiz | TrustRadius Reviewer

Cons

NetSuite ERP

  • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
  • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
  • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
Sonny Spencer, ACA | TrustRadius Reviewer

Priority AccountEdge

  • My biggest frustration, and one that I've mentioned to Acclivity for many years, is that it only permits opening nine windows at a time (plus the home window). I hit that limit almost daily, and then I have to decide what do I close so I can complete the transaction that needed the "9th" window.
  • The Accounts section includes two quick reports, "Analyze Profit and Loss" and "Analyze Balance Sheet. These can be filtered for the current month or any prior month in the current fiscal year. And that's fine most of the year, but at the beginning of the next year, when I haven't yet started the new fiscal year, these only go to December of the prior year. The regular reports for these can select "next year;" why can't these?
  • It would be helpful if the journal entry number would have one or two additional digits available. For example, when I am entering journal entries for a client, I would like to use a number such as CPA2014001, CPA2014002, etc. to distinguish what I enter from the "automatic" entries that AccountEdge does. But that's one more digit than AccountEdge allows, so if I had over 100 adjustments, I would run out of entry numbers.
Thomas Healy | TrustRadius Reviewer

Pricing Details

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$99 per user per month

NetSuite ERP Editions & Modules

Edition
Base License$9991
Access Cost$992
  1. per month
  2. per user per month
Additional Pricing Details

Priority AccountEdge

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Priority AccountEdge Editions & Modules

Additional Pricing Details
AccountEdge is available to new customers for $399. Optional product upgrades are released every year for $159 single-user upgrade or $249 multi-user upgrade.

Likelihood to Renew

NetSuite ERP

NetSuite ERP 8.5
Based on 34 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Priority AccountEdge

Priority AccountEdge 8.8
Based on 10 answers
Without a doubt, when you need to do accounting use the program that will get the job done in the least amount of time with the least amount of errors. Once you are using a program that works you stay with it year after year and you will find yourself even excited about the updates
Sharon L. Nash | TrustRadius Reviewer

Usability

NetSuite ERP

NetSuite ERP 7.9
Based on 17 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

Priority AccountEdge

Priority AccountEdge 9.0
Based on 3 answers
The intuitive interface does all the tasks we need our accounting software to do. Some tasks are slower to process than I would like but overall very usable. Customizable forms let us choose to either go with the easy ready-made out-of-the-box options or retool them to better fit our specific needs.
Anonymous | TrustRadius Reviewer

Reliability and Availability

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Anonymous | TrustRadius Reviewer

Priority AccountEdge

Priority AccountEdge 9.1
Based on 2 answers
One of the finer advantages of desktop software, it's always available. AccountEdge doesn't suffer from outages or sluggish internet like web based applications do. It's always there when you power on your device!
joAnn Ortiz | TrustRadius Reviewer

Performance

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Priority AccountEdge

No score
No answers yet
No answers on this topic

Support Rating

NetSuite ERP

NetSuite ERP 6.7
Based on 31 answers
The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Felix Garbuz | TrustRadius Reviewer

Priority AccountEdge

Priority AccountEdge 9.0
Based on 5 answers
On the few occasions we have needed tech support over the years, they were responsive and worked to get to the root of the issues. However, even though Checkout POS is a separate application, it was pitched to us as a natural extension of the functionality of our AE software that would integrate seamlessly. The company's support for Checkout has been minimal at best, and now totally abandoned. That colors our view of Priority's support unfortunately. And to be honest, that's why it's a 9 instead of a 10. So to be fair, AccountEdge's support itself has been very good over the years.
Anonymous | TrustRadius Reviewer

In-Person Training

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

Priority AccountEdge

No score
No answers yet
No answers on this topic

Online Training

NetSuite ERP

NetSuite ERP 7.8
Based on 9 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Anonymous | TrustRadius Reviewer

Priority AccountEdge

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite ERP

NetSuite ERP 6.8
Based on 27 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Priority AccountEdge

Priority AccountEdge 7.0
Based on 2 answers
unfortunately no.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

NetSuite ERP

I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Chris Snelling, CFA | TrustRadius Reviewer

Priority AccountEdge

For Mac enthusiasts, AccountEdge is the complete installed software solution for small to medium-sized businesses, as it has so many capabilities that QuickBooks for Mac lacks. However, it holds your hand less than QuickBooks for Mac does, so you ought to know what your are doing in keeping business books properly. If your needs are simple, QuickBooks for Mac may be a better solution. QuickBooks Online and Xero are excellent cloud accounting solutions that can be used on the Mac equally well as on Windows. QuickBooks Online offers a similar set of features as QuickBooks for Mac, with the addition of anywhere, anytime access. Xero is a great basic accounting solution in the cloud that can also be used equally well on Macs and WIndows, and offers endless customization and flexibility through its extensive third-party app integration for almost any need.
Brent Blackburn | TrustRadius Reviewer

Scalability

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler | TrustRadius Reviewer

Priority AccountEdge

No score
No answers yet
No answers on this topic

Return on Investment

NetSuite ERP

  • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
  • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
  • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Joshua Henke | TrustRadius Reviewer

Priority AccountEdge

  • Increased employee efficiency - Time is no longer spent switching between programs because all of the information can be found in one place.
  • Customer service has also improved because employees find the program much easier to use, even at the point of sale.
  • Better record keeping - AccountEdge has a very simple invoicing application that allows us to keep track of and balance our accounts.
Anonymous | TrustRadius Reviewer

Screenshots

NetSuite ERP

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