Likelihood to Recommend
I think normally, in my day-to-day, I have to navigate multiple screens or reach max GUI sessions fast, a multi-tab, or a way not to lose or manage multiple views. This would help me, as a dev/tester, navigate through processes faster.
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If you need a community platform that's very versatile and has a relatively low entry-cost to get started, Verint is a good pick. If you need a solution that is guaranteed to work seamlessly and have no hiccups or issues overall, it is not well suited. Although it is a SAAS solution, some of the aspects of the platform do not make it seem so.
Read full review Pros Provide reliable information about the shipments. Gain visibility of the material a long of the supply chain. Monitor the carrier performance. Read full review Forums - organizing forum questions and identifying answered Various layouts of blogs, divided by groups to enable different or similar layouts throughout the site. Ability to enable all to view the same or have particular groups of blogs to stand out and have it's own look and feel ability to customize widgets to the needs of your use case Read full review Cons Program can not be easily manipulated to make results false. Customization is very costly and limited. Difficult to handle large amount of data. Read full review The terminology of some reports, and how the reports work, is not always clear at first. More could be done to educate on getting the most from reporting. If there is a bug in your version, you are advised to apply a service pack which is not always possible to do. Not easy to get fixes for bugs. Read full review Likelihood to Renew
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
Read full review Usability
If you are an experienced online community professional, Verint offers the flexibility you need. You do need to have a lot of expertise if you want to build a solid user experience because there isn't a template out-of-the-box that is just ready to go for various use cases. It will take awhile to fully understand the capabilities of Verint Community.
Read full review Support Rating
While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there.
Read full review Implementation Rating
all customizations should be under warranty so that you get the right level of support from the 3rd party
Read full review Alternatives Considered
SAP Enterprise Portal has a very similar feature set to other systems, but the interface is simple and the cost is reasonable. We had quotes provided from
and other providers, but they did not meet out budgetary requirements or offer features that were different enough to warrant the extra cost. SAP fit the bill for us.
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Both Higher Logic and Khoros came in with very few benefits compared to Verint with a much higher price point, and potential for additional expenses. With Verint, we added some initial implementation services but were able to plainly see and understand any future financial impact, whereas other vendors were much more ambiguous about how much we might pay for services we might need in the future. Both other vendors seemed to have plenty of integration options, but very specific ones (e.g. We have a CRM integration... if you use Salesforce. We have an LMS integration... if you use [this vendor]). Knowing that their out-of-the-box integrations were not in our existing tech stack made for a very unclear path forward
Read full review Scalability
Highly scalable system with the ability to expand to an increasing number of users and communities
Read full review Return on Investment Lower cost of implementation. Is the best for inventory management that allows you to know the real state of your material. Mobile application for SAP B1 is beneficial for approvals on the road and no need to be present on a system. Read full review Verint Community has helped to gain more than one lakh users which shows that the platform is extremely stable and engaging. This helped for more brand awareness and e-commerce conversion rates We have had huge problems with non English countries where this platform's limitations has caused huge number of loss and less user count. Hopefully this is fixed soon. Our major plan was to expand our segments and verticals such as gaming, education and business which was done very well by using this platform and our team was able to customize it based on our brand's identity. We looking to expand to much more countries and hopefully target all our worldwide businesses. Read full review ScreenShots Verint Community Screenshots