SAP Enterprise Portal vs. Verint Community

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NetWeaver
Score 8.4 out of 10
N/A
N/AN/A
Verint Community
Score 9.3 out of 10
N/A
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.N/A
Pricing
SAP Enterprise PortalVerint Community
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NetWeaverVerint Community
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
SAP Enterprise PortalVerint Community
Best Alternatives
SAP Enterprise PortalVerint Community
Small Businesses

No answers on this topic

PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 7.3 out of 10
Medium-sized Companies
Jahia Digital Experience Platform
Jahia Digital Experience Platform
Score 8.2 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 7.3 out of 10
Enterprises
Verint Community
Verint Community
Score 9.3 out of 10
Khoros Communities
Khoros Communities
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP Enterprise PortalVerint Community
Likelihood to Recommend
8.9
(6 ratings)
9.4
(31 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
6.9
(8 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(6 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
7.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
SAP Enterprise PortalVerint Community
Likelihood to Recommend
SAP
I think normally, in my day-to-day, I have to navigate multiple screens or reach max GUI sessions fast, a multi-tab, or a way not to lose or manage multiple views. This would help me, as a dev/tester, navigate through processes faster.
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Verint
If you need a community platform that's very versatile and has a relatively low entry-cost to get started, Verint is a good pick. If you need a solution that is guaranteed to work seamlessly and have no hiccups or issues overall, it is not well suited. Although it is a SAAS solution, some of the aspects of the platform do not make it seem so.
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Pros
SAP
  • Provide reliable information about the shipments.
  • Gain visibility of the material a long of the supply chain.
  • Monitor the carrier performance.
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Verint
  • Forums - organizing forum questions and identifying answered
  • Various layouts of blogs, divided by groups to enable different or similar layouts throughout the site. Ability to enable all to view the same or have particular groups of blogs to stand out and have it's own look and feel
  • ability to customize widgets to the needs of your use case
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Cons
SAP
  • Program can not be easily manipulated to make results false.
  • Customization is very costly and limited.
  • Difficult to handle large amount of data.
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Verint
  • I would like to see engagement in the Elevate platform increase in discussions. We get so busy in our day, it is hard at times to get enough activity in a topic I know many struggle with in the contact center. The more sharing the better.
  • It would be nice if it were easier to connect as friends. That piece in Elevate seems difficult to build a network group and communicate with them all at one time on a topic or encourage them to join a discussion board when you know they have contributions that would benefit.
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Likelihood to Renew
SAP
No answers on this topic
Verint
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
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Usability
SAP
No answers on this topic
Verint
If you are an experienced online community professional, Verint offers the flexibility you need. You do need to have a lot of expertise if you want to build a solid user experience because there isn't a template out-of-the-box that is just ready to go for various use cases. It will take awhile to fully understand the capabilities of Verint Community.
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Support Rating
SAP
No answers on this topic
Verint
While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there.
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Implementation Rating
SAP
No answers on this topic
Verint
all customizations should be under warranty so that you get the right level of support from the 3rd party
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Alternatives Considered
SAP
SAP Enterprise Portal has a very similar feature set to other systems, but the interface is simple and the cost is reasonable. We had quotes provided from Salesforce and other providers, but they did not meet out budgetary requirements or offer features that were different enough to warrant the extra cost. SAP fit the bill for us.
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Verint
I believe Verint Community stacks up very against previous solutions I have worked with. For an externally facing community, I think Jive-X was the best in class for many years, and Verint matches up very well from a features and configuration perspective. The other key point for me, is that Verint Community is also similar to Jive in that it has an extremely strong customer community of experienced community professionals. Verint does a great job of engaging with us about future plans, roadmaps, events, etc. I think this is a very under-rated benefit of a community platform, and Verint's is exceptional.
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Scalability
SAP
No answers on this topic
Verint
Highly scalable system with the ability to expand to an increasing number of users and communities
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Return on Investment
SAP
  • Lower cost of implementation.
  • Is the best for inventory management that allows you to know the real state of your material.
  • Mobile application for SAP B1 is beneficial for approvals on the road and no need to be present on a system.
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Verint
  • Verint Community has helped to gain more than one lakh users which shows that the platform is extremely stable and engaging. This helped for more brand awareness and e-commerce conversion rates
  • We have had huge problems with non English countries where this platform's limitations has caused huge number of loss and less user count. Hopefully this is fixed soon.
  • Our major plan was to expand our segments and verticals such as gaming, education and business which was done very well by using this platform and our team was able to customize it based on our brand's identity. We looking to expand to much more countries and hopefully target all our worldwide businesses.
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ScreenShots

Verint Community Screenshots

Screenshot of the Sophos Community, built on Verint Community, that offers forums, blogs, events, and membership perks for its usersScreenshot of VisionAires, a community powered by Verint, that features working groups, event, and a content hubScreenshot of an Avnet community with courses, competitions, and networking opportunitiesScreenshot of the ADI Engineer Zone, which is a community hub with built-in learning modules, webcasts, blogs, and supportScreenshot of MicroFocus' community to ask questions, join conversations, or share ideasScreenshot of the England Football Community, a place to connect with people and join the conversation about all things football.