What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
156 Ratings

New Relic

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
156 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

Panda Systems Management

Panda Systems Management is well suited for small to medium sized organizations looking for a tool to centralize asset management not only physical but also assist with rapid deployment of patches, applications, etc. It proves also to be very beneficial as permits (to and extent) to do troubleshooting without interfering or interrupting end users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

New Relic
7.7
Panda Systems Management
Application monitoring
New Relic
9.2
Panda Systems Management
Database monitoring
New Relic
8.1
Panda Systems Management
Threshold alerts
New Relic
8.6
Panda Systems Management
Predictive capabilities
New Relic
6.4
Panda Systems Management
Application performance management console
New Relic
8.1
Panda Systems Management
Collaboration tools
New Relic
6.5
Panda Systems Management
Out-of-the box templates to monitor applications
New Relic
7.5
Panda Systems Management
Application dependency mapping and thresholding
New Relic
7.4
Panda Systems Management
Virtualization monitoring
New Relic
7.7
Panda Systems Management
Server availability and performance monitoring
New Relic
8.5
Panda Systems Management
Server usage monitoring and capacity forecasting
New Relic
7.9
Panda Systems Management
IT Asset Discovery
New Relic
6.3
Panda Systems Management

Monitoring Tasks

New Relic
Panda Systems Management
8.4
Remote monitoring
New Relic
Panda Systems Management
9.0
Network device monitoring
New Relic
Panda Systems Management
8.0
Multiple Server Monitoring
New Relic
Panda Systems Management
8.0
Multi-device monitoring
New Relic
Panda Systems Management
9.0
Automated alerts and notifications
New Relic
Panda Systems Management
8.0

Management Tasks

New Relic
Panda Systems Management
7.3
Patch Management
New Relic
Panda Systems Management
4.5
Service configuration management
New Relic
Panda Systems Management
8.0
Software and hardware inventory
New Relic
Panda Systems Management
9.5
Policy-based automation
New Relic
Panda Systems Management
7.0

Reporting

New Relic
Panda Systems Management
8.2
Performance data reports
New Relic
Panda Systems Management
8.5
Customizable reporting
New Relic
Panda Systems Management
8.5
Data visualization
New Relic
Panda Systems Management
8.5
Risk analysis
New Relic
Panda Systems Management
7.5

Security

New Relic
Panda Systems Management
8.0
Antivirus and malware management
New Relic
Panda Systems Management
6.0
Adinistraor access control
New Relic
Panda Systems Management
10.0

Pros

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

Panda Systems Management

  • Remote access. It's as good as any other on the market. It also allows for RDP connections which is a nice feature.
  • Inventory management. We get some great insight from the reports we can run.
  • Quick Jobs. If there's an app or service you use, there may be a quick job to install and update it remotely.
Anonymous | TrustRadius Reviewer

Cons

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

Panda Systems Management

  • More intuitive UI
  • Better integration with Windows and Windows Update
Anonymous | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 8.0
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Panda Systems Management

No score
No answers yet
No answers on this topic

Usability

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

Panda Systems Management

No score
No answers yet
No answers on this topic

Reliability and Availability

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Panda Systems Management

No score
No answers yet
No answers on this topic

Performance

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Panda Systems Management

No score
No answers yet
No answers on this topic

Support Rating

New Relic

New Relic 8.0
Based on 3 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Panda Systems Management

Panda Systems Management 7.5
Based on 4 answers
We have not had much trouble with Panda Systems Management. They've been fairly responsive, and do take suggestions. The onboarding process was smooth and about as easy as they could make it. There are times when it does take a while for them to respond, but they usually do respond within a few hours at worst.
Anonymous | TrustRadius Reviewer

Implementation Rating

New Relic

New Relic 8.5
Based on 4 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Panda Systems Management

No score
No answers yet
No answers on this topic

Alternatives Considered

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

Panda Systems Management

Much easier solution to use (by a ten fold), very intuitive user interface even for inexperience users... does not require on prem server because is cloud based
Anonymous | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Panda Systems Management

No score
No answers yet
No answers on this topic

Return on Investment

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

Panda Systems Management

  • It's allowed us to be more proactive when it comes to things. We can keep an eye on computers that may need replacement. It was a lifesaver when updating to Windows 10.
  • It saves so much time compared to our previous remote software, GoToAssist. While I think GoToAssist may be a bit more solid when in action, there's too much setup time, even with unattended access. Panda is click and go.
  • Remote command prompt has also been a lifesaver, and nonintrusive for the user. The users think we are magic.
Anonymous | TrustRadius Reviewer

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Panda Systems Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

New Relic
8.5
Panda Systems Management
7.5

Likelihood to Renew

New Relic
8.0
Panda Systems Management

Usability

New Relic
9.0
Panda Systems Management

Reliability and Availability

New Relic
10.0
Panda Systems Management

Performance

New Relic
8.0
Panda Systems Management

Support Rating

New Relic
8.0
Panda Systems Management
7.5

Implementation Rating

New Relic
8.5
Panda Systems Management

Scalability

New Relic
8.0
Panda Systems Management

Add comparison