Overview
ProductRatingMost Used ByProduct SummaryStarting Price
New Relic
Score 8.0 out of 10
N/A
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
pfSense
Score 9.0 out of 10
N/A
pfSense is a firewall and load management product available through the open source pfSense Community Edition, as well as a the licensed edition, pfSense Plus (formerly known as pfSense Enterprise). The solution provides combined firewall, VPN, and router functionality, and can be deployed through the cloud (AWS or Azure), or on-premises with a Netgate appliance. It as scalable capacities, with functionality for SMBs. As a firewall, pfSense offers Stateful packet inspection, concurrent…
$179
per appliance
Pricing
New RelicpfSense
Editions & Modules
Free (Forever)
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform
$0.25
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence
$0.50
per month per event (after first 1000 free events per month)
Standard
$99
per month per full user (after first free full user - unlimited free basic users)
Pro
Contact sales team
Enterprise
Contact sales team
SG-1100
$179
per appliance
SG-2100
$229
per appliance
SG-3100
$399
per appliance
SG-5100
$699
per appliance
XG-7100-DT
$899
per appliance
XG-7100-1U
$999
per appliance
XG-1537
$1,949
per appliance
XG-1541
$2,649
per appliance
Offerings
Pricing Offerings
New RelicpfSense
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
New RelicpfSense
Features
New RelicpfSense
Firewall
Comparison of Firewall features of Product A and Product B
New Relic
-
Ratings
pfSense
8.7
17 Ratings
1% above category average
Identification Technologies00 Ratings8.414 Ratings
Visualization Tools00 Ratings8.614 Ratings
Content Inspection00 Ratings8.816 Ratings
Policy-based Controls00 Ratings8.617 Ratings
Active Directory and LDAP00 Ratings7.513 Ratings
Firewall Management Console00 Ratings9.516 Ratings
Reporting and Logging00 Ratings8.317 Ratings
VPN00 Ratings9.117 Ratings
High Availability00 Ratings9.416 Ratings
Stateful Inspection00 Ratings9.715 Ratings
Proxy Server00 Ratings8.115 Ratings
Best Alternatives
New RelicpfSense
Small Businesses
InfluxDB
InfluxDB
Score 8.8 out of 10
Sophos UTM
Sophos UTM
Score 8.8 out of 10
Medium-sized Companies
Sumo Logic
Sumo Logic
Score 9.1 out of 10
Quantum Firewalls and Security Gateways
Quantum Firewalls and Security Gateways
Score 9.3 out of 10
Enterprises
NetBrain Technologies
NetBrain Technologies
Score 9.1 out of 10
Palo Alto Networks Virtualized Next-Generation Firewalls - VM Series
Palo Alto Networks Virtualized Next-Generation Firewalls - VM Series
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
New RelicpfSense
Likelihood to Recommend
7.9
(136 ratings)
9.5
(27 ratings)
Likelihood to Renew
8.8
(16 ratings)
-
(0 ratings)
Usability
7.5
(8 ratings)
9.8
(6 ratings)
Availability
9.1
(2 ratings)
-
(0 ratings)
Performance
9.1
(2 ratings)
-
(0 ratings)
Support Rating
9.0
(7 ratings)
10.0
(1 ratings)
Implementation Rating
8.0
(9 ratings)
-
(0 ratings)
Configurability
7.3
(3 ratings)
-
(0 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(2 ratings)
-
(0 ratings)
Vendor post-sale
8.2
(2 ratings)
-
(0 ratings)
Vendor pre-sale
8.2
(2 ratings)
-
(0 ratings)
User Testimonials
New RelicpfSense
Likelihood to Recommend
New Relic
I have used New Relic in different scenarios like monitoring my production infrastructure and applications which helps us to reduce the downtime of my applications and websites and also I have used the synthetic monitoring feature which helps to proactively monitor our websites availability. Along with this I have also used New Relic for cloud resources cost monitoring which helps to reduce my cloud cost. Also I have used mobile application monitoring which helps me to trace the sessions easily and I can easily reduce my RCA through the help of that.
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Netgate (Rubicon Communications, LLC)
I believe PFSense is well suited for both home lab environments as well as up to small to mid-size business environments on a tight budget. However, I would implore that anything in production requires the use of the authorized hardware that PFSense sells to receive support. However, in my experience, PFSense is a solid set-and-forget firewall solution.
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Pros
New Relic
  • New Relic APM allows us to follow up transactions across services and trace performance bottlenecks in real-time, crucial when monitoring the processing of energy loads or predictive maintenance algorithms.
  • It gives us deep visibility into our cloud servers, containers and IOT gateways, so we can catch CPU spikes or memory leaks which can impact the data we ingest from the field devices.
  • We develop custom dashboards for monitoring trends of power consumption, abnormality in sensors and API health. In conjunction with alerting, it makes sure we are fixing issues before customers even see them.
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Netgate (Rubicon Communications, LLC)
  • Easy to use. Good user interface design! Easy to understand and easy to set up.
  • Lower hardware requirement. 3 years ago, we used an old PC to run it. Now, we have changed to a router device with Celeron CPU and 8GB RAM. It runs smoothly with a 1000G commercial broadband.
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Cons
New Relic
  • Support for SQL like query with more functional features of analysis while viewing distributed tracing.
  • support for very low level specific integration from APIs to classes to functions to piece of code
  • More detailed documentation, as we faced issues while integrating for the first time.
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Netgate (Rubicon Communications, LLC)
  • I did kind of mention a Con in the Pro section with OpenVPN.
  • When I create a config for an employee other employees are able to login to that config.
  • I could be doing something wrong when I am making it - I am not afraid to admit that as I am pretty new to all of this, but it seems like it builds a key and I would think the key would be unique in some way to each employee, but I could be wrong.
  • I actually do not have a lot of Con's for this software - I did not get to set this up on our work network so I am not sure of any downfalls when installing.
  • I installed this on my personal machine in a Hyper-V environment to get a feel for it before I started working on it at work and it seemed pretty smooth. I didn't run into any issues.
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Likelihood to Renew
New Relic
The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
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Netgate (Rubicon Communications, LLC)
No answers on this topic
Usability
New Relic
New Relic offer a clean and good interface with powerful visualization tool making easier to monitor the infra and application performance in real time. It has the user friendly UI as compare to other tools. It also helps us to monitor the business related data. It also supports the wide range of integrations with its agents and also with other methods. It price is also good enough as compare to its competitors. It also launches new features time to time which helps us to decrease the MTTD and also it supports the integration through OTEL.
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Netgate (Rubicon Communications, LLC)
The pfSense UI is easy to navigate and pretty go look at. It is much better than some high dollar firewalls that just throw menus you you. The pfSense UI is quick and responsive and makes sense 99% of the time. Changes are committed quickly and the hardware rarely requires a reboot. It just runs.
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Reliability and Availability
New Relic
Never observed an outage
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Netgate (Rubicon Communications, LLC)
No answers on this topic
Performance
New Relic
there are times where browser cache will cause issues that require you to clear your browser before continuing.
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Netgate (Rubicon Communications, LLC)
No answers on this topic
Support Rating
New Relic
The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
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Netgate (Rubicon Communications, LLC)
pfSense+ basic provides "As Available" email support. pfSense+ Pro offers 24 hr turn around email support. pfSense+ Enterprise offers 24/7 phone support.
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Implementation Rating
New Relic
It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
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Netgate (Rubicon Communications, LLC)
No answers on this topic
Alternatives Considered
New Relic
New Relic has full stack visibility and gives us all options for observability like one stop shop. It gives you front end, backend as well synthetic monitoring capabilities. Every other feature built into one cost model (usually) which ties to data that you send, it helps you leverage all features without having to pay additional charge for feature
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Netgate (Rubicon Communications, LLC)
Meraki has a unified management login for all devices, which is nice. It also has decent content filtering, both areas where pfSense is weaker. Where pfSense far ouclasses Meraki is in the ease of use and the other width of features. These include features such as better VPN interoperability, non-subscription based pricing, auditability, not relying on the infrastructure of a third party, more transparency of what's actually going on, easier to deploy replacements if hardware fails. Additionally, the NAT management for pfSense seems to be a bit better, as you can NAT between any network segment and not just the LAN segments out the WAN interfaces.
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Scalability
New Relic
Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
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Netgate (Rubicon Communications, LLC)
No answers on this topic
Return on Investment
New Relic
  • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
  • We were able to identify our slowest database queries and optimize them for quicker response times.
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Netgate (Rubicon Communications, LLC)
  • pfSense can be installed on commodity hardware with no licensing fees. With a simple less than 10 minute restore time, on most hardware, it's an extremely inexpensive way to achieve the same results that some of the more expensive vendors provide.
  • The easy to use interface has allowed configuration management to be preformed by lower level technicians with quick and easy training.
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