What users are saying about
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Top Rated
255 Ratings
New Relic
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255 Ratings
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Based on 255 reviews and ratings
SolarWinds Network Configuration Manager (NCM)
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255 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 255 reviews and ratings
Attribute Ratings
- SolarWinds Network Configuration Manager (NCM) is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating
Likelihood to Recommend

8.5
New Relic
85%
111 Ratings

8.7
SolarWinds Network Configuration Manager (NCM)
87%
138 Ratings
Likelihood to Renew

7.3
New Relic
73%
10 Ratings

7.7
SolarWinds Network Configuration Manager (NCM)
77%
4 Ratings
Usability

5.7
New Relic
57%
5 Ratings

7.1
SolarWinds Network Configuration Manager (NCM)
71%
8 Ratings
Availability

10.0
New Relic
100%
2 Ratings

SolarWinds Network Configuration Manager (NCM)
N/A
0 Ratings
Performance

8.0
New Relic
80%
2 Ratings

SolarWinds Network Configuration Manager (NCM)
N/A
0 Ratings
Support Rating

7.6
New Relic
76%
7 Ratings

7.7
SolarWinds Network Configuration Manager (NCM)
77%
13 Ratings
Online Training

New Relic
N/A
0 Ratings

10.0
SolarWinds Network Configuration Manager (NCM)
100%
1 Rating
Implementation Rating

6.7
New Relic
67%
9 Ratings

9.1
SolarWinds Network Configuration Manager (NCM)
91%
6 Ratings
Product Scalability

8.0
New Relic
80%
1 Rating

SolarWinds Network Configuration Manager (NCM)
N/A
0 Ratings
Likelihood to Recommend
New Relic
I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.

Verified User
Engineer in Engineering
Health, Wellness and Fitness Company, 11-50 employeesSolarWinds Network Configuration Manager (NCM)
If your IT team isn't proficient in automation and scripting, Solarwinds NCM can fill that gap (assuming your company's security team signs off on approving SW in your environment given the hack.) Basic device configuration, pushing mass changes reliably and backups are NCM's strong suites. If you have a complex scenario where if/then cases are needed, NCM is a bit lack luster. Auto discovery isn't as easy either as certain parameters need to be met for that feature to work 100% of the time

Verified User
Engineer in Information Technology
Civil Engineering Company, 1001-5000 employeesPros
New Relic
- Monitor traffic rates and server usage on real time
- Helps engineers to dive deep into an issue and guides them to the root cause
- Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
- Near real time reporting
- Links with deployment so easy to understand if an issue has occurred after a particular release
Technical Lead
Hanes Brands AustralasiaRetail, 10,001+ employees
SolarWinds Network Configuration Manager (NCM)
- Integrates with Network Performance Management for Alerting and Reporting.
- NetPath and detects issues due to Configuration Change.
- Keeps a record of which user made the change.
- Which devices are not being backed up, devices where backups are failing, dashboard and alerting available.

Verified User
Consultant in Information Technology
Transportation/Trucking/Railroad Company, 201-500 employeesCons
New Relic
- It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
- On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
- I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
- Sometimes it's tricky to determine which product to use to accomplish a task.
Software Developer II
Staples Promotional ProductsRetail, 501-1000 employees
SolarWinds Network Configuration Manager (NCM)
- For our use case, it does everything great and some of the features we underutilize but I would like to be able to set a configuration baseline when initially adding a node instead of after the configuration is pulled but it's not a particularly big deal to let it pull the configuration then set it as the baseline.
Senior Network Engineer
Synergy FiberComputer Networking, 51-200 employees
Pricing Details
New Relic
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
New Relic Editions & Modules
Edition
Standard | $991 |
---|---|
Pro | Contact sales team |
Enterprise | Contact sales team |
Telemetry Data Platform | 0.253 |
Incident Intelligence | 0.504 |
Free (Forever) | $05 |
- per month per full user (after first free full user - unlimited free basic users)
- none
- per month per extra GB data ingest (after first free 100GB per month)
- per month per event (after first 1000 free events per month)
- No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details
—SolarWinds Network Configuration Manager (NCM)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
—SolarWinds Network Configuration Manager (NCM) Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
New Relic
New Relic 7.3
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 51-200 employeesSolarWinds Network Configuration Manager (NCM)
SolarWinds Network Configuration Manager (NCM) 7.7
Based on 4 answers
I simply love this product for what it does. it backups our configs and stores them so i don't have to worry about if we have current configs. It allows me to recover from a cisco failure in a matter of minutes rather than hours. I only have to copy and paste instead of recreate. so the maximum downtime we have is the time it takes to get the physical hardware replaced
Systems Administrator
Scott Equipment Company, LLCConstruction, 501-1000 employees
Usability
New Relic
New Relic 5.7
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

Verified User
Professional in Engineering
E-Learning Company, 501-1000 employeesSolarWinds Network Configuration Manager (NCM)
SolarWinds Network Configuration Manager (NCM) 7.1
Based on 8 answers
The user interface is lacking. It is difficult to navigate at times and things can be done multiple ways. Quite often I am confused by how their notification structure works. It is not very intuitive. They do offer a free Academy. They also offer a community of other technical folks. I have enjoyed both.

Verified User
Engineer in Information Technology
Design Company, 51-200 employeesReliability and Availability
New Relic
New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
SolarWinds Network Configuration Manager (NCM)
No score
No answers yet
No answers on this topic
Performance
New Relic
New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
SolarWinds Network Configuration Manager (NCM)
No score
No answers yet
No answers on this topic
Support Rating
New Relic
New Relic 7.6
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
SolarWinds Network Configuration Manager (NCM)
SolarWinds Network Configuration Manager (NCM) 7.7
Based on 13 answers
To be fair, I have not had to involve Support in a number of years, but when I did, I was greeted with enthusiastic engineers who wanted to understand and solve the issue. It was a fairly complex scenario and I have discovered in my most recent implementation that engineering included that option as a standard now.
Network Engineer
AAICInsurance, 51-200 employees
Online Training
New Relic
No score
No answers yet
No answers on this topic
SolarWinds Network Configuration Manager (NCM)
SolarWinds Network Configuration Manager (NCM) 10.0
Based on 1 answer
Solarwinds has actually produced new training since I last used it that is available on their site at any time. Their previous training was more than enough to get us started but now there is significantly more content. Since I'm comfortable with the Orion platform and the products we use I haven't checked the new training out yet but we have new staff go through portions of that training and they always come away with an understanding of the platform and ready to use it
Senior Network Engineer
Synergy FiberComputer Networking, 51-200 employees
Implementation Rating
New Relic
New Relic 6.7
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Systems Engineer
Penton MediaInformation Services, 1001-5000 employees
SolarWinds Network Configuration Manager (NCM)
SolarWinds Network Configuration Manager (NCM) 9.1
Based on 6 answers
Change management played a key role in our organisation. We didn't have any major downtime but it was crucial for us to get his product.
Network Engineer
Commonwealth of MAInformation Technology and Services, 10,001+ employees
Alternatives Considered
New Relic
We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employeesSolarWinds Network Configuration Manager (NCM)
Red Hat Ansible Automation Platform is a great tool and matches much of the functionality of SolarWinds Network Configuration Manager. Nothing about Ansible will likely be overwhelming to an engineer with a little time to spare, but that spare time combined with SolarWinds already being our monitoring tool made the decision easy. Time is at a premium in small teams and SolarWinds Network Configuration Manager is very easy to use right out of the box without all the tweaking required by powerful command line driven tools like Ansible.

Verified User
Engineer in Information Technology
Medical Practice Company, 1001-5000 employeesScalability
New Relic
New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
SolarWinds Network Configuration Manager (NCM)
No score
No answers yet
No answers on this topic
Return on Investment
New Relic
- Gives us great visibility into what our services are doing at all times.
- Alerts us quickly when there is a problem so we can address it with alacrity.
- Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

Verified User
Engineer in Engineering
Computer Software Company, 1001-5000 employeesSolarWinds Network Configuration Manager (NCM)
- The time savings from automatic daily backups is significant
- The compare configuration tool is super helpful at spotting errors when small changes occur that are hard to detect otherwise.
- The compliance check tool saves countless hours going through configurations for errors.

Verified User
Engineer in Information Technology
Airlines/Aviation Company, 501-1000 employees