nGAGEMENT vs. Playvox
nGAGEMENT vs. Playvox
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
nGAGEMENT | Enterprise companies (1,001+ employees) | nGAGEMENT by nGUVU uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. The vendor says their software motivates agents to achieve their objectives by immersing them in a fun game-like environment. According to the vendor, the result is higher agent engagement, productivity, and satisfaction (and customer satisfaction by extension), as well as improved contact center agent recruitment, lower turnover,… | N/A | |
Playvox | N/A | Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps. | N/A |
nGAGEMENT | Playvox | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
nGAGEMENT | Playvox | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
nGAGEMENT | Playvox | |
---|---|---|
Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.7 out of 10 | Calabrio Teleopti WFM Score 7.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
nGAGEMENT | Playvox | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.8 (193 ratings) |
Likelihood to Renew | - (0 ratings) | 8.5 (6 ratings) |
Usability | - (0 ratings) | 7.7 (4 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 3.8 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.5 (2 ratings) |
Configurability | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 6.4 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.1 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.0 (2 ratings) |
nGAGEMENT | Playvox | |
---|---|---|
Likelihood to Recommend | nGUVU No answers on this topic | Playvox |
Pros | nGUVU No answers on this topic | Playvox |
Cons | nGUVU No answers on this topic | Playvox |
Likelihood to Renew | nGUVU No answers on this topic | Playvox |
Usability | nGUVU No answers on this topic | Playvox |
Reliability and Availability | nGUVU No answers on this topic | Playvox |
Performance | nGUVU No answers on this topic | Playvox |
Support Rating | nGUVU No answers on this topic | Playvox |
Implementation Rating | nGUVU No answers on this topic | Playvox |
Alternatives Considered | nGUVU No answers on this topic | Playvox |
Scalability | nGUVU No answers on this topic | Playvox |
Return on Investment | nGUVU No answers on this topic | Playvox |
ScreenShots | nGAGEMENT Screenshots | Playvox Screenshots |