NinjaOne vs. SolarWinds Web Performance Monitor (WPM)

NinjaOne is a great solution for an all-in-one software suite that will accomplish many goals in a single pain of glass. It is very beneficial for small IT teams that need to automate and jobs as much as possible.

Patch management solution may not be the best if you have a large 3rd party software library.

Incentivized

We've found WPM to be a fit for every web application that we wanted to monitor. If you have a web app that you'd like monitoring/alerting for then WPM may work for you. So far our only struggles have been when after logging in the app launches a new tab.

Incentivized

• With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations.
• Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly.
• Ninja gives us automated patch management of our important devices, and has a nice security log to see what's been done.

Incentivized

• Testing web applications
• Ability to log in to secure sections of websites in order to test user authentication
• Provides a detailed history of steps taken and provides print screens of each step. If an error occurs you can see the web page to better diagnose issues.

Incentivized

• NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
• I would like it if NinjaOne also provided an MDM solution.
• It would be nice is NinjaOne could integrate a PAM solution as well.

Incentivized

• The recorder is clunky and must be run on a local machine.
• It does not support frames.

Incentivized

Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.

Incentivized

Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.

Incentivized

Solarwinds support is top-notch, and while we rarely have to call them, they are always very helpful when we do.

Incentivized

Ninja is much easier to use that anything I've worked with in the past. We selected Ninja because we felt the learning curve for the team would be the fastest, and the roadmap for the product shows its evolving quickly. Can't say that for many of the other platforms I've worked with in the past. Great account management. Great Product overall.

Incentivized

At the time we purchased WPM we were not aware of alternatives and therefore did not compare them.

Incentivized

• Pos - Ninja has replaced 3 other software we used for monitoring, Remote Access
• Pos - Have deployed ticketing to end users for better tracking of issues
• Neg - Nothing bad about ninja but our teams workload has increased to take care of ticket tracking -

Incentivized

• Better reporting of down states to allow for SLA reporting
• Better alerting during certain failure conditions which allows the IT org to respond faster
• More thorough history to review past errors and see screenshots of the errors.

Incentivized