Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NinjaOne
Score 8.8 out of 10
N/A
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.N/A
Spoke
Score 8.2 out of 10
N/A
Spoke, headquartered in San Francisco, offers their ticketing and request management app designed to support IT help desks, HR, or management with handling employee requests and assistance needs.N/A
Pricing
NinjaOneSpoke
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NinjaOneSpoke
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
More Pricing Information
Community Pulse
NinjaOneSpoke
Considered Both Products
NinjaOne
Chose NinjaOne
When we were looking for a solution that would alert us whenever software was installed on a workstation, it took us a while to find ninjaRMM. They were the only company that provided this option with only a few clicks. The alternatives could have done it, but with a big lift …
Spoke
Chose Spoke
Spoke outperforms ManageEngine Service Desk Plus on all levels. The user interface is a lot more user-friendly. Service Desk Plus did not offer any AI-driven auto-responses. They also did not offer any Slack integration which is the primary way (and preferred) that our …
Top Pros
Top Cons
Features
NinjaOneSpoke
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
NinjaOne
8.6
16 Ratings
19% above category average
Spoke
-
Ratings
Remote monitoring8.515 Ratings00 Ratings
Network device monitoring5.715 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
NinjaOne
8.0
16 Ratings
13% above category average
Spoke
-
Ratings
Patch Management8.416 Ratings00 Ratings
Policy-based automation7.116 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
NinjaOne
-
Ratings
Spoke
8.4
4 Ratings
3% above category average
Organize and prioritize service tickets00 Ratings7.34 Ratings
Expert directory00 Ratings8.32 Ratings
Service restoration00 Ratings10.01 Ratings
Self-service tools00 Ratings8.63 Ratings
Subscription-based notifications00 Ratings8.43 Ratings
ITSM collaboration and documentation00 Ratings8.23 Ratings
ITSM reports and dashboards00 Ratings8.02 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
NinjaOne
-
Ratings
Spoke
9.0
1 Ratings
10% above category average
Configuration mangement00 Ratings9.01 Ratings
Policy and contract enforcement00 Ratings9.01 Ratings
Change management
Comparison of Change management features of Product A and Product B
NinjaOne
-
Ratings
Spoke
8.3
3 Ratings
0% below category average
Change requests repository00 Ratings8.63 Ratings
Change calendar00 Ratings8.32 Ratings
Service-level management00 Ratings8.02 Ratings
Best Alternatives
NinjaOneSpoke
Small Businesses
Barracuda RMM
Barracuda RMM
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Atera
Atera
Score 8.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises

No answers on this topic

ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NinjaOneSpoke
Likelihood to Recommend
9.3
(22 ratings)
8.4
(4 ratings)
Usability
8.0
(2 ratings)
-
(0 ratings)
Support Rating
9.2
(9 ratings)
8.0
(2 ratings)
User Testimonials
NinjaOneSpoke
Likelihood to Recommend
NinjaOne
NinjaOne has been amazing in getting patching done. What has put it above and beyond though is its scripting. It natively works with batch, powershell, and shellscript. This means custom scripting is simple and fast. Some times, especially with shellscripts, they do not run properly but in comes direct access to the different tools from the computer screen. Being able to connect to a system using powershell, CMD, or Shell means you can directly input commands and not rely on a script for those one off issues.
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Spoke
Spoke is well suited to ingesting the myriad questions and requests I get throughout my workday. If I receive requests directly, they make it easy to change those requests into tickets, which helps my team track and demonstrate the work that we do. Spoke is also great for auto-answering common issues and questions. It only takes three of the same general question for it to start recognizing and offering the answer from our KB. Spoke has also been a great partner in helping our team be more efficient and more effective, something we never got with our old provider. I can’t emphasize enough that Spoke is NOT for external-facing helpdesks. It’s just not. It works best for teams that are supporting their own colleagues. I would also say that, at the moment, it doesn’t scale well past a few hundred users. They’re implementing features this year that will be more helpful for that sort of thing. But it does work great for remote support!
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Pros
NinjaOne
  • Ninja does a nice job on providing robust monitoring of network servers. It provides peace of mind with monitoring of clients server infrastructure.
  • Ninja's interface is simple yet clean. It makes navigating and getting where you need to be easy.
  • Ninja's staff is always willing to help and their support is top-notch! They work hard to address any issues quickly and efficiently.
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Spoke
  • Routes questions to the right team or person via Slack, email or text
  • Obtain status updates on current job requests
  • Allows IT to follow up more efficiently on the job requests from employees
Read full review
Cons
NinjaOne
  • NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
  • I would like it if NinjaOne also provided an MDM solution.
  • It would be nice is NinjaOne could integrate a PAM solution as well.
Read full review
Spoke
  • Newer company, a lot of features on the road map that aren't yet available.
  • A few bugs with the Slack integration.
  • Filtering/searching tickets is not intuitive.
Read full review
Usability
NinjaOne
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
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Spoke
No answers on this topic
Support Rating
NinjaOne
Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.
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Spoke
Any questions we've had were fielded in a very timely manner and their staff have been very helpful in our launch and ongoing inquiries. Internally, it has been very well received amongst staff and has increased efficiency, company wide
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Alternatives Considered
NinjaOne
NinjaRMM was easier to work with, better on price, and had less complicated software. Install was simple and use is a breeze. All the other vendors cost more and didn't have everything I wanted all in one place. Also, I like to support local companies when possible or at least work with companies in the same time zone, which they are both.
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Spoke
Spoke is just... easier. Easier to set up and easier to use, for both admins and users. We already have asset management and didn’t necessarily need our ticketing system to be directly connected to it. We wanted a product that was friendly to use, not crazy expensive, and didn’t require us to purchase an implementation package and/or a multi-day training package to roll-out. It’s not rocket science!
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Return on Investment
NinjaOne
  • Pos - Ninja has replaced 3 other software we used for monitoring, Remote Access
  • Pos - Have deployed ticketing to end users for better tracking of issues
  • Neg - Nothing bad about ninja but our teams workload has increased to take care of ticket tracking -
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Spoke
  • Spoke has been very cost efficient, more than paying for itself in gained productivity hours.
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ScreenShots

NinjaOne Screenshots

Screenshot of NinjaRMM DashboardScreenshot of NinjaRMM Mobile AppScreenshot of NinjaRMM AutomationScreenshot of NinjaRMM Device DetailsScreenshot of NinjaRMM Network Monitoring - NetFlowScreenshot of NinjaRMM Virtual Machine Monitoring