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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Notepad++

    Score9.2 out of 10
    N/ANotepad++ is a popular free and open source text editor available under the GPL license, featuring syntax highlighting and folding, auto-complete, multi-document management, and ac customizable GUI.N/A

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    Notepad++Zoho Assist
    Editions & Modules
    No answers on this topic
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    Notepad++Zoho Assist
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    Notepad++Zoho Assist
    Remote Administration
    Comparison of Remote Administration features of Notepad++ and Zoho Assist
    Feature
    Notepad++
    -
    Ratings
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing00 Ratings8.822 Ratings
    File transfer00 Ratings8.123 Ratings
    Instant message00 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings7.620 Ratings
    Over-the-Internet remote session00 Ratings8.823 Ratings
    Initiate remote control from mobile00 Ratings7.414 Ratings
    Remote management of servers & workstations00 Ratings9.019 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.418 Ratings
    Session record00 Ratings8.515 Ratings
    Annotations00 Ratings7.613 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings8.616 Ratings
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    Notepad++Zoho Assist
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    User Ratings
    Notepad++Zoho Assist
    Likelihood to Recommend
    8.5
    (62 ratings)
    8.7
    (24 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (4 ratings)
    8.7
    (14 ratings)
    Support Rating
    8.1
    (15 ratings)
    9.0
    (6 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Notepad++Zoho Assist
    Likelihood to Recommend
    Open Source
    well suited for 1) Coding and Development - Writing and editing code, Quick prototyping and testing of code snippets, Debugging and inspecting code using syntax highlighting and line numbering, 2) web development - Creating and editing HTML, CSS, JavaScript, and other web-related files .Managing and organizing web projects with multiple files and directories. Not suited for - 1) processing huge files 2) graphic designing 3) complex gui designs 3) Data Analysis and Manipulation - Editing and cleaning up text-based data files before importing them into analytical tools. Applying regular expressions to extract, transform, and manipulate data. 4) System Administration and IT - change system configuration file
    Incentivized
    Read full review
    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
    Read full review
    Pros
    Open Source
    • Notepad++ allows us to keep open files in tabs. Like in a web browser, these tabs let us access these files quickly and easily. Furthermore, even if we forget to save the files when closing the program or shutting down the PC, Notepad++ retains them in the open tabs when we reopen it.
    • Notepad++ supports many different file types. We usually save our files created in Notepad as normal text files, but sometimes as JSON, PHP, and HTML files.
    • Notepad++ is lightweight and requires little resources. Using it is snappy and responsive.
    • The developer of Notepad++ frequently updates the software with bug fixes, performance improvements and new features.
    Incentivized
    Read full review
    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
    Read full review
    Cons
    Open Source
    • UI looks a bit dated.
    • Sometimes the number of options are overwhelming and require a quick search to figure out where to locate a particular function.
    • Some way to do a diff between files would be great. Still need to resort to another paid app for that - unless it is a buried function I don't know about or there's a plugin for it.
    Incentivized
    Read full review
    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
    Read full review
    Likelihood to Renew
    Open Source
    I use it every day for 13 years already and it never disappointed me
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    Open Source
    There are lot of features to talk about. Especially the usability is good. Everyone can easily to use and user-friendly. Can also update easily. Can also write and execute the programming languages like C, C++ etc. Encoding is also the major feature that helps me a lot and converter as well.
    Read full review
    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
    Read full review
    Support Rating
    Open Source
    I haven't needed to utilize any support related to Notepad++. I guess this is a good thing because I found it to be quite intuitive. There are almost infinite features you can tweak and plugins you can download but I haven't had to do that because Notepad++ is really good right out of the box.
    Incentivized
    Read full review
    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
    Read full review
    Implementation Rating
    Open Source
    No answers on this topic
    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
    Read full review
    Alternatives Considered
    Open Source
    Notepad for Windows, Microsoft Word...LibreOffice Writer....I have used all of these for code writing and editing. Once again I like the universal feel of Notepad++. Basic Notepad, is just that, basic...and kind of clunky for what it is. This is a cool that I have installed on all my computers and also keep it on a thumb drive if I need it elsewhere.
    Incentivized
    Read full review
    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
    Read full review
    Return on Investment
    Open Source
    • Productivity has increased for developers.
    • It's free so instead of buying a piece of software, you can use this to replace many of them that may only specialize in one thing.
    • It gives our developers confidence knowing they have such a reliable, free tool at their disposal.
    Incentivized
    Read full review
    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
    Read full review
    ScreenShots

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics