Likelihood to Recommend The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Read full review Solid Commerce may be helpful for small businesses that want to reach from one marketplace to become multi-channel based. However, I would recommend short contracts, long trial periods, request a teammate with 2+ years experience at the company and don't be afraid to communicate your needs. I do feel there is a place for the company in the marketplace, it is less expensive than most, it has a lot of benefits in segmentation and pricing needs, but it can lack in reliability and is not as reactive to customers for an e-commerce market.
Read full review Pros Ignore requests for support continue to collect money from users through micro-charges; apps, supports, etc. Offer no support when they do finally respond, saying that it's the app developer's duty. Creates a system that forces people that are good with software systems to pay for support Read full review It did allow for multi-channel promotion of the same set of SKUs. It diminished qty on all marketplaces when there was a sale on one. It allowed for multiple skus to change price. It allowed for SKU segmentation and multiple attribute tagging. When their company was smaller and more customer service driven, there was a lot of creative thinking to create sales growth. Read full review Cons Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable. Enterprise version is as expensive as other ERP in the market. Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform. Read full review As their company grew and our e-commerce department grew, Solid Commerce lacked in customer service. At one point we could see a high turnover rate of Solid Commerce employees, leading to a disconnect for customers. We had a hard time functioning with other external tools like ShipWorks, ShipStation, our DMS, even uploading using excel files became unreliable. We ended our relationship with Solid Commerce less then a year ago because we could not rely on their automation and communication. They knew this for months before we decided to terminate the relationship. Read full review Usability I would give it an average rating despite being easy to use, but the user interface is very poor and not intuitive at all which makes the whole experience not that good. Also, the system is not mobile friendly at all which is annoying if you want to check something on the go.
Read full review Support Rating Easy - there is NO SUPPORT (like in ABSOLUTELY NOTHING!!!!!!!). Even for legally mandatory requirements where the system MUST work, they will gladly take a month to get back to you with a NON-answer. We couldn't even get our bank statements correctly into Odoo for 2 months - leading to no reconciliation and the company accounts were a mess (still are!!) as a result - Completely irresponsible. Have not EVEN had an apology from Odoo - they couldn't care less !!
Read full review Alternatives Considered I selected Odoo because it is all in the cloud online and it is very easy to conect from everywhere, but then it did nos suit what we wanted in other fields and the service was poor,so we deceided to cancel the contract, but never get our money back since november 2020.
Read full review ChannelAdvisor is a step up in building our e-commerce business. They have met our communication and customer service needs. They work with our other tools like e-Desk and
ShipStation reliably. However, that step up comes with additional costs.
ChannelAdvisor is an investment that is higher then Solid Commerce. However, we are about 10 months in and not once have we lost connection with
ShipStation or not been able to print pick tickets
Read full review Return on Investment The integration of the support department in the sales processes was easily carried out by implementing Odoo. Improved functionality and UI of the sales and logistics related processes in the company. Read full review They helped us grow significantly from a small e-comm business to almost triple our size in four years. They led us to know where our breaking points are in a same day service oriented environment. They have great segmentation of SKUs and different pricing options of SKUs. They did have some creative thinkers to help their customers but I wouldn't know if they are still there. Read full review ScreenShots