Odoo vs. Zendesk Sell

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Odoo
Score 6.8 out of 10
Mid-Size Companies (51-1,000 employees)
Odoo, from the Belgium-headquartered multinational company of the same name, is a suite of business applications for managing the sales pipeline. It also comprises a PoS and inventory management modules, scaling to a warehouse or retail management solution.
$24.90
per month per user
Zendesk Sell
Score 7.7 out of 10
N/A
Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…
$19
per seat/month billed annually
Pricing
OdooZendesk Sell
Editions & Modules
No answers on this topic
Sell Team
$19.00
per seat/month billed annually
Reach prospecting enrichment add-on (requires a Sell Subscription)
$27.00
Per User Per Month (billed annually)
Sell Professional
$49.00
per seat/month billed annually
Sell Enterprise
$99.00
per seat/month billed annually
Sell Elite
$199.00
per seat/month billed annually
Offerings
Pricing Offerings
OdooZendesk Sell
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsNew customers get a discount on the initial number of users purchased. ($20.00 USD instead of $24.00 USD).
More Pricing Information
Features
OdooZendesk Sell
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Odoo
1.1
8 Ratings
147% below category average
Zendesk Sell
-
Ratings
Pay calculation1.08 Ratings00 Ratings
Benefit plan administration1.17 Ratings00 Ratings
Direct deposit files1.17 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Odoo
1.0
7 Ratings
152% below category average
Zendesk Sell
4.2
15 Ratings
57% below category average
API for custom integration1.06 Ratings3.08 Ratings
Plug-ins1.07 Ratings00 Ratings
Custom fields00 Ratings7.815 Ratings
Custom objects00 Ratings4.910 Ratings
Scripting environment00 Ratings1.16 Ratings
Security
Comparison of Security features of Product A and Product B
Odoo
1.0
9 Ratings
156% below category average
Zendesk Sell
9.5
14 Ratings
13% above category average
Single sign-on capability1.05 Ratings9.912 Ratings
Role-based user permissions1.09 Ratings9.011 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Odoo
1.0
8 Ratings
150% below category average
Zendesk Sell
-
Ratings
Dashboards1.08 Ratings00 Ratings
Standard reports1.08 Ratings00 Ratings
Custom reports1.07 Ratings00 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Odoo
1.2
9 Ratings
146% below category average
Zendesk Sell
-
Ratings
Accounts payable1.29 Ratings00 Ratings
Accounts receivable1.29 Ratings00 Ratings
Global Financial Support1.09 Ratings00 Ratings
Primary and Secondary Ledgers1.09 Ratings00 Ratings
Journals and Reconciliations1.08 Ratings00 Ratings
Configurable Accounting1.09 Ratings00 Ratings
Standardized Processes1.07 Ratings00 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Odoo
1.1
10 Ratings
151% below category average
Zendesk Sell
-
Ratings
Inventory tracking1.010 Ratings00 Ratings
Automatic reordering1.09 Ratings00 Ratings
Location management1.09 Ratings00 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Odoo
1.1
9 Ratings
150% below category average
Zendesk Sell
-
Ratings
Pricing1.09 Ratings00 Ratings
Order entry1.49 Ratings00 Ratings
Credit card processing1.07 Ratings00 Ratings
Cost of goods sold1.09 Ratings00 Ratings
Order Orchestration1.08 Ratings00 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
Odoo
1.0
9 Ratings
152% below category average
Zendesk Sell
-
Ratings
Billing Management1.09 Ratings00 Ratings
Cash and Asset Management1.08 Ratings00 Ratings
Travel & Expense Management1.07 Ratings00 Ratings
Budgetary Control & Encumbrance Accounting1.07 Ratings00 Ratings
Period Close1.07 Ratings00 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
Odoo
1.0
7 Ratings
154% below category average
Zendesk Sell
-
Ratings
Budgeting and Forecasting1.06 Ratings00 Ratings
Project Costing1.05 Ratings00 Ratings
Cost Capture1.05 Ratings00 Ratings
Capital Project Management1.05 Ratings00 Ratings
Customer Contract Compliance1.05 Ratings00 Ratings
Project Revenue Recognition1.05 Ratings00 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
Odoo
1.0
6 Ratings
149% below category average
Zendesk Sell
-
Ratings
Project Planning and Scheduling1.06 Ratings00 Ratings
Task Insight for Project Managers1.05 Ratings00 Ratings
Project Mobile Functionality1.05 Ratings00 Ratings
Definable Resource Pools1.05 Ratings00 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
Odoo
1.0
7 Ratings
153% below category average
Zendesk Sell
-
Ratings
Award Lifecycle Management1.06 Ratings00 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
Odoo
7.6
6 Ratings
9% above category average
Zendesk Sell
-
Ratings
Bids Analyzed and Compared7.74 Ratings00 Ratings
Contract Authoring9.24 Ratings00 Ratings
Contract Repository9.24 Ratings00 Ratings
Requisitions-to-Purchase Orders Integrated1.05 Ratings00 Ratings
Supplier Management8.54 Ratings00 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
Odoo
7.8
3 Ratings
18% above category average
Zendesk Sell
-
Ratings
Risk Repository10.02 Ratings00 Ratings
Control Management1.03 Ratings00 Ratings
Control Efficiency Assessments1.03 Ratings00 Ratings
Issue Detection10.02 Ratings00 Ratings
Remediation and Certification10.02 Ratings00 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
Odoo
3.5
4 Ratings
65% below category average
Zendesk Sell
-
Ratings
Transportation Planning and Optimization1.03 Ratings00 Ratings
Transportation Execution Management1.03 Ratings00 Ratings
Trade and Customs Management1.02 Ratings00 Ratings
Fulfillment Management1.03 Ratings00 Ratings
Warehouse Workforce Management1.03 Ratings00 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
Odoo
8.7
4 Ratings
14% above category average
Zendesk Sell
-
Ratings
Production Process Design8.14 Ratings00 Ratings
Production Management8.34 Ratings00 Ratings
Configuration Management9.23 Ratings00 Ratings
Work Execution9.23 Ratings00 Ratings
Manufacturing Costs9.23 Ratings00 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
Odoo
3.1
5 Ratings
80% below category average
Zendesk Sell
-
Ratings
Forecasting1.05 Ratings00 Ratings
Inventory Planning1.05 Ratings00 Ratings
Performance Monitoring1.04 Ratings00 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
Odoo
8.5
3 Ratings
16% above category average
Zendesk Sell
-
Ratings
Proposal Management8.73 Ratings00 Ratings
Product Master Data Management8.73 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Odoo
-
Ratings
Zendesk Sell
6.6
15 Ratings
15% below category average
Customer data management / contact management00 Ratings8.914 Ratings
Workflow management00 Ratings6.115 Ratings
Territory management00 Ratings4.98 Ratings
Opportunity management00 Ratings7.813 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings6.915 Ratings
Contract management00 Ratings5.410 Ratings
Quote & order management00 Ratings3.97 Ratings
Interaction tracking00 Ratings7.915 Ratings
Channel / partner relationship management00 Ratings7.811 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Odoo
-
Ratings
Zendesk Sell
9.0
12 Ratings
18% above category average
Case management00 Ratings9.07 Ratings
Call center management00 Ratings9.08 Ratings
Help desk management00 Ratings9.011 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Odoo
-
Ratings
Zendesk Sell
6.9
12 Ratings
9% below category average
Lead management00 Ratings6.012 Ratings
Email marketing00 Ratings7.89 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Odoo
-
Ratings
Zendesk Sell
5.3
13 Ratings
35% below category average
Task management00 Ratings8.013 Ratings
Billing and invoicing management00 Ratings1.05 Ratings
Reporting00 Ratings7.013 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Odoo
-
Ratings
Zendesk Sell
8.2
15 Ratings
7% above category average
Forecasting00 Ratings7.812 Ratings
Pipeline visualization00 Ratings7.814 Ratings
Customizable reports00 Ratings9.014 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Odoo
-
Ratings
Zendesk Sell
4.0
5 Ratings
58% below category average
Social data00 Ratings1.04 Ratings
Social engagement00 Ratings6.95 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Odoo
-
Ratings
Zendesk Sell
5.4
7 Ratings
28% below category average
Marketing automation00 Ratings9.87 Ratings
Compensation management00 Ratings1.03 Ratings
Platform
Comparison of Platform features of Product A and Product B
Odoo
-
Ratings
Zendesk Sell
8.0
13 Ratings
7% above category average
Mobile access00 Ratings8.013 Ratings
Best Alternatives
OdooZendesk Sell
Small Businesses
Acumatica
Acumatica
Score 8.7 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Infor VISUAL
Infor VISUAL
Score 7.4 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.5 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OdooZendesk Sell
Likelihood to Recommend
1.0
(14 ratings)
8.9
(15 ratings)
Likelihood to Renew
1.0
(1 ratings)
3.0
(1 ratings)
Usability
1.0
(7 ratings)
8.9
(4 ratings)
Support Rating
1.0
(7 ratings)
8.8
(4 ratings)
Online Training
-
(0 ratings)
7.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
OdooZendesk Sell
Likelihood to Recommend
Odoo
The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Read full review
Zendesk
Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Read full review
Pros
Odoo
  • Ignore requests for support
  • continue to collect money from users through micro-charges; apps, supports, etc.
  • Offer no support when they do finally respond, saying that it's the app developer's duty.
  • Creates a system that forces people that are good with software systems to pay for support
Read full review
Zendesk
  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
Read full review
Cons
Odoo
  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
Read full review
Zendesk
  • There was no ability to add prospects from a company domain or email to auto-fill any data.
  • You had to type in all of the data you gathered about that prospect.
  • The default only gave you two phone numbers for the company, too few.
Read full review
Likelihood to Renew
Odoo
No answers on this topic
Zendesk
We have moved on to a more robust option of CMS.
Read full review
Usability
Odoo
I would give it an average rating despite being easy to use, but the user interface is very poor and not intuitive at all which makes the whole experience not that good. Also, the system is not mobile friendly at all which is annoying if you want to check something on the go.
Read full review
Zendesk
I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
Read full review
Support Rating
Odoo
Easy - there is NO SUPPORT (like in ABSOLUTELY NOTHING!!!!!!!). Even for legally mandatory requirements where the system MUST work, they will gladly take a month to get back to you with a NON-answer. We couldn't even get our bank statements correctly into Odoo for 2 months - leading to no reconciliation and the company accounts were a mess (still are!!) as a result - Completely irresponsible. Have not EVEN had an apology from Odoo - they couldn't care less !!
Read full review
Zendesk
Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
Read full review
Online Training
Odoo
No answers on this topic
Zendesk
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Read full review
Implementation Rating
Odoo
No answers on this topic
Zendesk
Simple, and straight forward.
Read full review
Alternatives Considered
Odoo
I selected Odoo because it is all in the cloud online and it is very easy to conect from everywhere, but then it did nos suit what we wanted in other fields and the service was poor,so we deceided to cancel the contract, but never get our money back since november 2020.
Read full review
Zendesk
Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Read full review
Return on Investment
Odoo
  • The integration of the support department in the sales processes was easily carried out by implementing Odoo.
  • Improved functionality and UI of the sales and logistics related processes in the company.
Read full review
Zendesk
  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Read full review
ScreenShots

Odoo Screenshots

Screenshot of Odoo HomeScreenshot of Odoo ProjectScreenshot of Odoo Website GeneralScreenshot of Odoo POSScreenshot of Odoo AccountingScreenshot of Odoo Inventory