What users are saying about
29 Ratings
43 Ratings
29 Ratings
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Score 8.5 out of 100
43 Ratings
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Score 5.9 out of 100

Likelihood to Recommend

Odoo

The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Mitesh Bhalani | TrustRadius Reviewer

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Odoo
7.1
Zendesk Sell
Pay calculation
Odoo
7.6
Zendesk Sell
Benefit plan administration
Odoo
6.0
Zendesk Sell
Direct deposit files
Odoo
6.8
Zendesk Sell
Salary revision and increment management
Odoo
7.3
Zendesk Sell
Reimbursement management
Odoo
7.7
Zendesk Sell

Customization

Odoo
8.4
Zendesk Sell
4.9
API for custom integration
Odoo
8.3
Zendesk Sell
5.7
Plug-ins
Odoo
8.6
Zendesk Sell
Custom fields
Odoo
Zendesk Sell
6.8
Custom objects
Odoo
Zendesk Sell
3.3
Scripting environment
Odoo
Zendesk Sell
3.6

Security

Odoo
8.8
Zendesk Sell
4.4
Single sign-on capability
Odoo
8.4
Zendesk Sell
2.7
Role-based user permissions
Odoo
9.3
Zendesk Sell
6.0

Reporting & Analytics

Odoo
8.7
Zendesk Sell
Dashboards
Odoo
9.3
Zendesk Sell
Standard reports
Odoo
9.2
Zendesk Sell
Custom reports
Odoo
7.7
Zendesk Sell

General Ledger and Configurable Accounting

Odoo
8.6
Zendesk Sell
Accounts payable
Odoo
8.9
Zendesk Sell
Accounts receivable
Odoo
9.0
Zendesk Sell
Global Financial Support
Odoo
7.4
Zendesk Sell
Primary and Secondary Ledgers
Odoo
8.8
Zendesk Sell
Intercompany Accounting
Odoo
8.6
Zendesk Sell
Localizations
Odoo
7.7
Zendesk Sell
Journals and Reconciliations
Odoo
8.9
Zendesk Sell
Enterprise Accounting
Odoo
8.5
Zendesk Sell
Configurable Accounting
Odoo
8.9
Zendesk Sell
Centralized Rules Framework
Odoo
8.6
Zendesk Sell
Standardized Processes
Odoo
9.1
Zendesk Sell

Inventory Management

Odoo
8.5
Zendesk Sell
Inventory tracking
Odoo
8.9
Zendesk Sell
Automatic reordering
Odoo
7.8
Zendesk Sell
Location management
Odoo
8.8
Zendesk Sell
Manufacturing module
Odoo
8.6
Zendesk Sell

Order Management

Odoo
8.8
Zendesk Sell
Pricing
Odoo
9.3
Zendesk Sell
Order entry
Odoo
8.8
Zendesk Sell
Credit card processing
Odoo
8.5
Zendesk Sell
Cost of goods sold
Odoo
8.6
Zendesk Sell
Order Orchestration
Odoo
8.2
Zendesk Sell
End-to-end order visibility
Odoo
9.0
Zendesk Sell
Order exception Resolution
Odoo
8.9
Zendesk Sell

Subledger and Financial Process

Odoo
8.6
Zendesk Sell
Automated Invoice Processing
Odoo
9.0
Zendesk Sell
Shared Services Payments
Odoo
8.8
Zendesk Sell
Billings Management
Odoo
8.9
Zendesk Sell
Customer Receipt Applications
Odoo
8.3
Zendesk Sell
Customer Collections
Odoo
8.9
Zendesk Sell
Revenue Recognition
Odoo
8.9
Zendesk Sell
Cash Management
Odoo
7.3
Zendesk Sell
Asset Management
Odoo
8.2
Zendesk Sell
Travel & Expense Management
Odoo
7.4
Zendesk Sell
Budgetary Control & Encumbrance Accounting
Odoo
8.8
Zendesk Sell
Period Close
Odoo
8.8
Zendesk Sell
Transactions Tax
Odoo
9.2
Zendesk Sell
Subledger Reconciliations
Odoo
8.8
Zendesk Sell
3rd Party Accounting Systems
Odoo
8.6
Zendesk Sell

Project Financial Management

Odoo
7.7
Zendesk Sell
Budgeting and Forecasting
Odoo
7.9
Zendesk Sell
Project Costing
Odoo
8.5
Zendesk Sell
Cost Capture
Odoo
7.7
Zendesk Sell
Capital Project Management
Odoo
7.5
Zendesk Sell
Customer Invoicing
Odoo
8.5
Zendesk Sell
Customer Contract Compliance
Odoo
8.1
Zendesk Sell
Project Revenue Recognition
Odoo
7.9
Zendesk Sell
Project Financial Performance Analysis
Odoo
8.0
Zendesk Sell
Project Financials Dashboard
Odoo
7.6
Zendesk Sell
Real-time Financial Reporting
Odoo
7.7
Zendesk Sell
Embedded Business Intelligence
Odoo
6.1
Zendesk Sell
Project Planning Collaboration
Odoo
6.2
Zendesk Sell

Project Execution Management

Odoo
8.0
Zendesk Sell
Project Planning and Scheduling
Odoo
9.1
Zendesk Sell
Project Manager Dashboard
Odoo
9.1
Zendesk Sell
Resource Manager Dashboard
Odoo
8.9
Zendesk Sell
Task Insight for Project Managers
Odoo
8.9
Zendesk Sell
Project Manager Mobile Functionality
Odoo
8.5
Zendesk Sell
Team Member Task Collaboration
Odoo
8.7
Zendesk Sell
Team Member Mobile Functionality
Odoo
8.6
Zendesk Sell
Project Candidate Search
Odoo
7.3
Zendesk Sell
Project Candidate Comparison and Analysis
Odoo
7.3
Zendesk Sell
Defineable Resource Pools
Odoo
6.9
Zendesk Sell
Defineable Resource Pools
Odoo
6.6
Zendesk Sell
Talent Profiles
Odoo
7.1
Zendesk Sell
Real-Time Project Reporting
Odoo
7.3
Zendesk Sell
Absence Management
Odoo
8.1
Zendesk Sell
Product Lifecycle Management
Odoo
8.2
Zendesk Sell

Grants Management

Odoo
7.3
Zendesk Sell
Award Lifecycle Management
Odoo
7.3
Zendesk Sell
Spending Control
Odoo
6.9
Zendesk Sell
Indirect Cost Management
Odoo
7.3
Zendesk Sell
Billing
Odoo
7.7
Zendesk Sell

Procurement

Odoo
8.2
Zendesk Sell
Sourcing Team Collaboration
Odoo
8.3
Zendesk Sell
Sourcing Analysis
Odoo
7.7
Zendesk Sell
Bids Analyzed and Compared
Odoo
7.5
Zendesk Sell
Catalog Shopping E-Commerce for Employees
Odoo
8.3
Zendesk Sell
Contract Authoring
Odoo
8.3
Zendesk Sell
Contract Compliance Management
Odoo
8.4
Zendesk Sell
Contract History
Odoo
8.3
Zendesk Sell
Contract Renewal Automation
Odoo
7.9
Zendesk Sell
Contract Repository
Odoo
8.4
Zendesk Sell
Contract Standardization and Enforcement
Odoo
8.2
Zendesk Sell
Electronic Signatures
Odoo
8.1
Zendesk Sell
Invoice Automated Matching
Odoo
8.4
Zendesk Sell
Purchasing Risk and Compliance Management
Odoo
8.5
Zendesk Sell
Requisitions-to-Purchase Orders Integrated
Odoo
8.3
Zendesk Sell
Spend Compliance Management
Odoo
7.8
Zendesk Sell
Supplier Assessment
Odoo
8.4
Zendesk Sell
Supplier Communication and Collaboration
Odoo
8.4
Zendesk Sell
Supplier Management
Odoo
7.9
Zendesk Sell
Supplier Portal
Odoo
8.4
Zendesk Sell

Risk Management

Odoo
9.4
Zendesk Sell
Risk Repository
Odoo
9.7
Zendesk Sell
Control Management
Odoo
9.7
Zendesk Sell
Control Mapping
Odoo
8.7
Zendesk Sell
Control Efficiency Assessments
Odoo
8.8
Zendesk Sell
Automated Control Assessments
Odoo
9.7
Zendesk Sell
Assessment Capture
Odoo
8.7
Zendesk Sell
Issue Detection
Odoo
9.7
Zendesk Sell
Automatic Notification
Odoo
9.9
Zendesk Sell
Remediation and Certification
Odoo
9.7
Zendesk Sell

Logistics

Odoo
6.4
Zendesk Sell
Transportation Planning and Optimization
Odoo
6.0
Zendesk Sell
Transportation Sourcing Management
Odoo
6.1
Zendesk Sell
Transportation Process Integration
Odoo
6.0
Zendesk Sell
Transportation Execution Management
Odoo
6.0
Zendesk Sell
Freight Payment Automation
Odoo
6.0
Zendesk Sell
Trade Management
Odoo
6.0
Zendesk Sell
Trade Regulatory Compliance Management
Odoo
5.0
Zendesk Sell
Customs Entry Management
Odoo
7.0
Zendesk Sell
Customs Document Management
Odoo
7.0
Zendesk Sell
Customs Document Collaboration
Odoo
7.0
Zendesk Sell
Fulfillment Management
Odoo
6.8
Zendesk Sell
Inventory Visibility
Odoo
7.3
Zendesk Sell
Warehouse Workforce Management
Odoo
7.3
Zendesk Sell

Manufacturing

Odoo
8.2
Zendesk Sell
Production Process Design
Odoo
7.7
Zendesk Sell
Supply Chain Business Flows
Odoo
8.6
Zendesk Sell
Production Management
Odoo
8.0
Zendesk Sell
Contracted Manufacturing Management
Odoo
7.6
Zendesk Sell
Configuration Management
Odoo
8.6
Zendesk Sell
Work Definition
Odoo
8.0
Zendesk Sell
Work Execution
Odoo
8.4
Zendesk Sell
Advanced Fulfillment
Odoo
8.0
Zendesk Sell
Manufacturing Costs
Odoo
8.6
Zendesk Sell

Supply Chain

Odoo
8.5
Zendesk Sell
Forecasting
Odoo
8.5
Zendesk Sell
Inventory Planning
Odoo
8.5
Zendesk Sell
Multi-tier Supply Chain Planning
Odoo
8.5
Zendesk Sell
Performance Monitoring
Odoo
8.5
Zendesk Sell

Product Lifecycle Management

Odoo
7.6
Zendesk Sell
Ideation Management
Odoo
7.0
Zendesk Sell
Requirements Management
Odoo
7.1
Zendesk Sell
Proposal Management
Odoo
7.5
Zendesk Sell
Innovation Portfolio Management
Odoo
7.0
Zendesk Sell
Product Master Data Management
Odoo
7.5
Zendesk Sell
Vendor Portal
Odoo
8.4
Zendesk Sell
Project Portfolio Management
Odoo
8.4
Zendesk Sell

Sales Force Automation

Odoo
Zendesk Sell
4.7
Customer data management / contact management
Odoo
Zendesk Sell
6.6
Workflow management
Odoo
Zendesk Sell
3.9
Territory management
Odoo
Zendesk Sell
2.6
Opportunity management
Odoo
Zendesk Sell
5.7
Integration with email client (e.g., Outlook or Gmail)
Odoo
Zendesk Sell
6.1
Contract management
Odoo
Zendesk Sell
5.3
Quote & order management
Odoo
Zendesk Sell
2.9
Interaction tracking
Odoo
Zendesk Sell
5.9
Channel / partner relationship management
Odoo
Zendesk Sell
3.0

Customer Service & Support

Odoo
Zendesk Sell
3.0
Case management
Odoo
Zendesk Sell
2.9
Call center management
Odoo
Zendesk Sell
2.4
Help desk management
Odoo
Zendesk Sell
3.8

Marketing Automation

Odoo
Zendesk Sell
4.9
Lead management
Odoo
Zendesk Sell
5.3
Email marketing
Odoo
Zendesk Sell
4.5

CRM Project Management

Odoo
Zendesk Sell
3.5
Task management
Odoo
Zendesk Sell
4.6
Billing and invoicing management
Odoo
Zendesk Sell
2.9
Reporting
Odoo
Zendesk Sell
3.1

CRM Reporting & Analytics

Odoo
Zendesk Sell
4.4
Forecasting
Odoo
Zendesk Sell
4.1
Pipeline visualization
Odoo
Zendesk Sell
5.2
Customizable reports
Odoo
Zendesk Sell
4.1

Social CRM

Odoo
Zendesk Sell
2.8
Social data
Odoo
Zendesk Sell
2.9
Social engagement
Odoo
Zendesk Sell
2.6

Integrations with 3rd-party Software

Odoo
Zendesk Sell
4.1
Marketing automation
Odoo
Zendesk Sell
5.5
Compensation management
Odoo
Zendesk Sell
2.6

Platform

Odoo
Zendesk Sell
6.2
Mobile access
Odoo
Zendesk Sell
6.2

Pros

Odoo

  • Keeping a detailed record of all staff.
  • The application can be extended with modules.
  • Simple and intuitive.
  • Simple implementation
  • Relatively inexpensive.
Marouane Tohme | TrustRadius Reviewer

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
bryan robison | TrustRadius Reviewer

Cons

Odoo

  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
David MacDonald | TrustRadius Reviewer

Zendesk Sell

  • My manager and I both tried the trial before we purchased Zendesk Sell. We had multiple and reoccurring times of signing in problems. Zendesk support was confused a handful of times as well. This got to be very old when one just wants to sign and start working
  • Customer support was very helpful at other times but when we finally needed to cancel as the login just never seemed to smooth out, and some other using options had cliches, we wouldn't just cancel over the phone OR via email. SO we had to keep and pay $59 for three more months, though never using the program.
  • I do not recommend them. We had several glitches that snagged the work flow and productivity. We are in process of finding a new CRM.
Faerie Grace | TrustRadius Reviewer

Likelihood to Renew

Odoo

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle | TrustRadius Reviewer

Usability

Odoo

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
It really is easy to use, but just not enough behind it.
Jeremy Doyle | TrustRadius Reviewer

Support Rating

Odoo

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 6.0
Based on 1 answer
The support team is good, but not great.
Jeremy Doyle | TrustRadius Reviewer

Online Training

Odoo

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle | TrustRadius Reviewer

Implementation Rating

Odoo

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 8.0
Based on 1 answer
Simple, and straight forward.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

Odoo

While comparing Direkto with the Odoo, I'd say, only consideration of the UI is enough to see the vital advantage of the latter. Moreover, the specific functions are way [more] easily searchable through the Odoo than in Direkto.
Anonymous | TrustRadius Reviewer

Zendesk Sell

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Matt Suozzo | TrustRadius Reviewer

Return on Investment

Odoo

  • Easy tracking of customers from prospects to sales.
  • Easy repeat orders customer follow-ups. All historical transactions and communications in one place.
Franz Josef Bautista | TrustRadius Reviewer

Zendesk Sell

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Matt Meinel | TrustRadius Reviewer

Screenshots

Pricing Details

Odoo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$20*

* per app/ per user/ per month

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Odoo
8.6
Zendesk Sell
4.6

Likelihood to Renew

Odoo
Zendesk Sell
3.0

Usability

Odoo
Zendesk Sell
7.0

Support Rating

Odoo
Zendesk Sell
6.0

Online Training

Odoo
Zendesk Sell
7.0

Implementation Rating

Odoo
Zendesk Sell
8.0

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