What users are saying about
174 Ratings
50 Ratings
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Score 8 out of 100
174 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

OnBase by Hyland

Hyland Onbase is simple, effective, and just works for when it comes to content management systems. Many companies rely on static folder structures for storing information or Excel/Access tables which can easily become a mess whereas with Onbase every document is unique and access can be restricted/audited depending on user permissions. It allows for a company to easily take control of their information and be more productive.
Anonymous | TrustRadius Reviewer

Pega Platform

Pega is great for corporate web apps when a certain work flow or process can be improved through automation or a more stream lined process. It can handle forms and documents really well, integrates well with many different services (including other Pega apps), can handle very complex work flows and logic to basic things like user permissions and notifications. I would say it is less suited for small business needs. I would also say it is not that great at handling media or very interactive screens such as video (something I have personally never seen done).
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

OnBase by Hyland
9.0
Pega Platform
Content capture & imaging
OnBase by Hyland
9.1
Pega Platform
File sync, storage & archiving
OnBase by Hyland
9.5
Pega Platform
Document management
OnBase by Hyland
9.6
Pega Platform
Records management
OnBase by Hyland
8.5
Pega Platform
Content search & retrieval
OnBase by Hyland
9.2
Pega Platform
Enterprise content collaboration
OnBase by Hyland
9.4
Pega Platform
Content publishing & creation
OnBase by Hyland
9.0
Pega Platform
Security, risk management & information governance
OnBase by Hyland
9.4
Pega Platform
Contract lifecycle management
OnBase by Hyland
8.8
Pega Platform
Automated workflows
OnBase by Hyland
9.0
Pega Platform
Artificial intelligence
OnBase by Hyland
7.1
Pega Platform
Mobile support
OnBase by Hyland
8.8
Pega Platform
Integration
OnBase by Hyland
9.3
Pega Platform

Reporting & Analytics

OnBase by Hyland
Pega Platform
7.9
Dashboards
OnBase by Hyland
Pega Platform
7.8
Standard reports
OnBase by Hyland
Pega Platform
8.2
Custom reports
OnBase by Hyland
Pega Platform
7.7

Process Engine

OnBase by Hyland
Pega Platform
7.9
Process designer
OnBase by Hyland
Pega Platform
8.7
Process simulation
OnBase by Hyland
Pega Platform
8.4
Business rules engine
OnBase by Hyland
Pega Platform
8.4
SOA support
OnBase by Hyland
Pega Platform
8.6
Process player
OnBase by Hyland
Pega Platform
7.6
Support for modeling languages
OnBase by Hyland
Pega Platform
5.4
Form builder
OnBase by Hyland
Pega Platform
8.0
Model execution
OnBase by Hyland
Pega Platform
8.4

Collaboration

OnBase by Hyland
Pega Platform
8.3
Social collaboration tools
OnBase by Hyland
Pega Platform
8.3

Content Management Capabilties

OnBase by Hyland
Pega Platform
4.4
Content management
OnBase by Hyland
Pega Platform
4.4

Pros

OnBase by Hyland

  • Tools to assist with configuration changes especially for Workflow processes.
  • Easy to query the database to pull reports on usage.
  • Support for a wide variety of files that can be stored within the product.
  • Great support channels for resolving application issues.
Andrew Yoder | TrustRadius Reviewer

Pega Platform

  • Reusability
  • Pega’s Situational layer cake architecture is capable of organizing application to suit enterprise needs. An enterprise can have a complex organization structure located around the globe. Because of Situational layer cake architecture reusing common policies and procedures is easy while allowing for differences between products, regions, channels and customer segments.Whereas with some application development platforms, separate copies of the application should be created to suite different business context.
  • Faster application delivery
  • With Pega developers can reuse common policies and procedures, replicate functions and industry specific frameworks and utilize pega UI elements to develop applications. IT is easy to deploy.Therefore developers are capable of delivering application earlier compared to some application development platforms. Pega reduces time taken to deliver an outcome.
  • Pega upgrades
  • Pega platform is upddated to adapt and work with latest technologies.
  • Proprietary users support and maintain Pega platform continuously. Pega customer support is always willing to enhance product support.
Anonymous | TrustRadius Reviewer

Cons

OnBase by Hyland

  • Printing multiple drawings from a hit list.
  • We are currently working with our Value Added Reseller and Hyland to enable a print button that would allow us to print multiple drawings from a hit list. Our users might need entire sets of electrical one line diagrams or piping and instrument diagrams for plant operations or project work. The disabled option stems from the fact that some engineering drawings are created with external drawings (XRefs or external references) that are referenced inside a drawing. Because 99% of our drawings are simple drawings that do not use external references, the disable print button is a handicap. If not resolved in this issue, which is still our hope, Hyland is aware that the issue needs to be fixed in the future.
Anonymous | TrustRadius Reviewer

Pega Platform

  • Pega’s Strategic Apps, Cobrowse and OpenSpan offerings appeal to midmarket customers, but Pega is not aggressively promoting Pega 7 and Pega Express as stand-alone iBPMS platforms to the midmarket.
  • Pega doesn't support powerful data or process modeling capabilities as compared to the other tools.
  • Pega doesn't support full extraction, transformation and loading capabilities as offered by other industry-leading tools. Pega support doesn't solve tickets correctly on-time.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

OnBase by Hyland

OnBase by Hyland 9.3
Based on 3 answers
Onbase is a multifunctional application that can integrate with nearly anything.
Anonymous | TrustRadius Reviewer

Pega Platform

Pega Platform 10.0
Based on 6 answers
Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals
Anonymous | TrustRadius Reviewer

Usability

OnBase by Hyland

OnBase by Hyland 8.2
Based on 3 answers
Adoption and usability of OnBase have gone extremely well for us due to the system's ability to integrate with nearly any other system your organization uses. In addition to ease-of-use of Hyland's Unity and Web clients, modules like Application Enabler allow us to read information from any app in order to serve-up OnBase content to the end-user
Andy Barker | TrustRadius Reviewer

Pega Platform

No score
No answers yet
No answers on this topic

Support Rating

OnBase by Hyland

OnBase by Hyland 9.3
Based on 10 answers
In my experience with the customer support of OnBase, the issues that have been submitted were all addressed and fixed in a timely manner. There are also several ways to submit a ticket such as creating one online or calling the phone number provided on their site. An account manager, success advisor, and support team are all assigned to helping you with any questions or issues that arise and phone numbers and email addresses for each of those areas are provided as well.
Eric Zelina | TrustRadius Reviewer

Pega Platform

Pega Platform 7.0
Based on 6 answers
It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
Anonymous | TrustRadius Reviewer

Online Training

OnBase by Hyland

No score
No answers yet
No answers on this topic

Pega Platform

Pega Platform 8.0
Based on 1 answer
The online training is an excellent one, but still it is missing hands on development.
Anonymous | TrustRadius Reviewer

Implementation Rating

OnBase by Hyland

OnBase by Hyland 10.0
Based on 1 answer
N/a was not part of this decision process.
Anonymous | TrustRadius Reviewer

Pega Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

OnBase by Hyland

We switched off of Perceptive Content because their support was absolutely horrendous and the company just completely stopped innovating. Their platform didn't provide the ability to integrate like OnBase does today. There are no limits to what we can achieve within OnBase. whereas we were very limited in what could be automated within Perceptive.
DocFinity (Evaluated)
We evaluated DocFinity at the same time as OnBase. They had similar capabilities in terms of integrations but severely lacked the infrastructure and team to implement it well. We were overwhelmed with their lack of knowledge around their system and their inability to listen to their customers.
Kyle Swearingen | TrustRadius Reviewer

Pega Platform

Pega offers a business-friendly toolkit for defining applications. Unlike traditional BPM tools, there is much fewer complications, the technical syntax to handle in modeling processes and hardly any hard-coded programming. A well-trained business user can be trusted to create a business application from the Pegasystems BPM framework if desired. Pega also provides "Case Life cycle Management" - which allows any business user to capture and process the full scope of work in their operations, be it document handling, approvals, decision making, etc. These tasks can all be built into a process flow to automate as much as possible. The usage of design-once, the deploy-anywhere user interface has helped in saving a lot of effort.
Anonymous | TrustRadius Reviewer

Return on Investment

OnBase by Hyland

  • We have saved time and money by eliminating our paper form process that had to be faxed, scanned or hand-delivered to each approver.
  • We streamlined a workflow that used to be handled separately by 4 departments under the same OnBase umbrella.
  • Our end-users appreciate being able to submit requests on the web instead of using a paper form or PDF.
Anonymous | TrustRadius Reviewer

Pega Platform

  • With our framework, we have been able to build new applications in 10% of the time/cost. Example, we built an application that took 8 months and 1.2 million k in a traditional .net environment and was able to build a similar application in 60 days for about 100k
  • Collaboration with the designer shaves weeks off the requirements gathering
  • Standard reporting is a launchpad that allows the users to accept the system without waiting for MIS reports to follow application build which often would usually delay use for 60 to 90, but not with Pega
Chuck Kelly | TrustRadius Reviewer

Screenshots

OnBase by Hyland

Pega Platform

Pricing Details

OnBase by Hyland

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Platform

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OnBase by Hyland
8.8
Pega Platform
8.1

Likelihood to Renew

OnBase by Hyland
9.3
Pega Platform
10.0

Usability

OnBase by Hyland
8.2
Pega Platform

Support Rating

OnBase by Hyland
9.3
Pega Platform
7.0

Online Training

OnBase by Hyland
Pega Platform
8.0

Implementation Rating

OnBase by Hyland
10.0
Pega Platform

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