What users are saying about
3 Ratings
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Top Rated
209 Ratings
3 Ratings
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Score 5 out of 100

Pipedrive

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Top Rated
209 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Pipedrive
6.3
Customer data management / contact management
Oncontact
5.0
Pipedrive
6.5
Workflow management
Oncontact
4.5
Pipedrive
7.8
Territory management
Oncontact
5.0
Pipedrive
6.6
Opportunity management
Oncontact
5.5
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Pipedrive
7.9
Contract management
Oncontact
4.0
Pipedrive
3.0
Quote & order management
Oncontact
4.0
Pipedrive
5.1
Interaction tracking
Oncontact
4.5
Pipedrive
7.1
Channel / partner relationship management
Oncontact
5.0
Pipedrive
4.3

Customer Service & Support

Oncontact
3.7
Pipedrive
2.9
Case management
Oncontact
5.5
Pipedrive
4.7
Call center management
Oncontact
4.5
Pipedrive
1.1
Help desk management
Oncontact
1.0
Pipedrive
3.1

Marketing Automation

Oncontact
8.5
Pipedrive
8.2
Lead management
Oncontact
8.0
Pipedrive
7.7
Email marketing
Oncontact
9.0
Pipedrive
8.7

CRM Project Management

Oncontact
9.0
Pipedrive
6.3
Task management
Oncontact
9.0
Pipedrive
8.0
Reporting
Oncontact
9.0
Pipedrive
6.9
Billing and invoicing management
Oncontact
Pipedrive
4.1

CRM Reporting & Analytics

Oncontact
8.7
Pipedrive
5.0
Forecasting
Oncontact
9.0
Pipedrive
5.1
Pipeline visualization
Oncontact
8.0
Pipedrive
8.1
Customizable reports
Oncontact
9.0
Pipedrive
1.7

Customization

Oncontact
5.0
Pipedrive
6.1
Custom fields
Oncontact
4.5
Pipedrive
8.3
Custom objects
Oncontact
4.5
Pipedrive
7.7
Scripting environment
Oncontact
4.0
Pipedrive
1.0
API for custom integration
Oncontact
7.0
Pipedrive
7.5

Security

Oncontact
10.0
Pipedrive
7.2
Single sign-on capability
Oncontact
10.0
Pipedrive
6.1
Role-based user permissions
Oncontact
10.0
Pipedrive
8.3

Social CRM

Oncontact
7.0
Pipedrive
1.1
Social data
Oncontact
7.0
Pipedrive
1.1
Social engagement
Oncontact
7.0
Pipedrive
1.1

Integrations with 3rd-party Software

Oncontact
7.0
Pipedrive
3.6
Marketing automation
Oncontact
7.0
Pipedrive
3.6
Compensation management
Oncontact
Pipedrive
3.5

Platform

Oncontact
8.0
Pipedrive
8.0
Mobile access
Oncontact
8.0
Pipedrive
8.0

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

Oncontact

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support Rating

Oncontact

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation Rating

Oncontact

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Pipedrive

  • Convenient user interface for our staff to work with.
  • Easy to train the Sales staff for the sales manager.
  • Better pricing and features when compared to other alternatives.
  • Dedicated to sales management, not mixed up, and no confusion.
  • Great automation & integration. It was easy for our Technical Team to do Slack integration.
Gamidu Wickramaarachchi | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

Oncontact

Pipedrive

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oncontact
5.0
Pipedrive
8.1

Likelihood to Renew

Oncontact
10.0
Pipedrive
8.2

Usability

Oncontact
Pipedrive
10.0

Reliability and Availability

Oncontact
Pipedrive
8.2

Support Rating

Oncontact
Pipedrive
8.2

Implementation Rating

Oncontact
Pipedrive
8.2

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