What users are saying about
3 Ratings
3 Ratings
3 Ratings
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Score 5 out of 100
3 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Salesmate

Salesmate is an excellent pipeline tool and I've been very happy with making the switch from Pipedrive. The reporting tool is excellent when reviewing conversions, total sales, and average turn times per stage. I'm especially happy with the ability to download custom reports however I would like to also have the ability to do so with the pre-defined reporting.
Matthew Gehrman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Salesmate
9.8
Customer data management / contact management
Oncontact
5.0
Salesmate
9.0
Workflow management
Oncontact
4.5
Salesmate
10.0
Territory management
Oncontact
5.0
Salesmate
Opportunity management
Oncontact
5.5
Salesmate
10.0
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Salesmate
10.0
Contract management
Oncontact
4.0
Salesmate
Quote & order management
Oncontact
4.0
Salesmate
Interaction tracking
Oncontact
4.5
Salesmate
10.0
Channel / partner relationship management
Oncontact
5.0
Salesmate

Customer Service & Support

Oncontact
3.7
Salesmate
Case management
Oncontact
5.5
Salesmate
Call center management
Oncontact
4.5
Salesmate
Help desk management
Oncontact
1.0
Salesmate

Marketing Automation

Oncontact
8.5
Salesmate
8.0
Lead management
Oncontact
8.0
Salesmate
8.0
Email marketing
Oncontact
9.0
Salesmate

CRM Project Management

Oncontact
9.0
Salesmate
10.0
Task management
Oncontact
9.0
Salesmate
10.0
Reporting
Oncontact
9.0
Salesmate
10.0

CRM Reporting & Analytics

Oncontact
8.7
Salesmate
9.0
Forecasting
Oncontact
9.0
Salesmate
Pipeline visualization
Oncontact
8.0
Salesmate
8.0
Customizable reports
Oncontact
9.0
Salesmate
10.0

Customization

Oncontact
5.0
Salesmate
9.5
Custom fields
Oncontact
4.5
Salesmate
10.0
Custom objects
Oncontact
4.5
Salesmate
Scripting environment
Oncontact
4.0
Salesmate
API for custom integration
Oncontact
7.0
Salesmate
9.0

Security

Oncontact
10.0
Salesmate
10.0
Single sign-on capability
Oncontact
10.0
Salesmate
10.0
Role-based user permissions
Oncontact
10.0
Salesmate
10.0

Social CRM

Oncontact
7.0
Salesmate
Social data
Oncontact
7.0
Salesmate
Social engagement
Oncontact
7.0
Salesmate

Integrations with 3rd-party Software

Oncontact
7.0
Salesmate
9.0
Marketing automation
Oncontact
7.0
Salesmate
9.0

Platform

Oncontact
8.0
Salesmate
9.0
Mobile access
Oncontact
8.0
Salesmate
9.0

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Salesmate

  • Pipeline customization including custom fields
  • Two way email integration & click to call feature
  • Incredible customer service
  • Always looking to improve the product
  • Excellent price per user in comparison to some of the other tools available and other tools we've leveraged in the past.
Matthew Gehrman | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Salesmate

  • The ability to switch between deals directly from within the deal itself
  • Load time could be improved however we have at any given time 180 + leads in the pipe
  • Ability to separate user rights per pipeline, i.e. having two separate team pipelines and each team can only see their leads.
Matthew Gehrman | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Salesmate

Salesmate 10.0
Based on 1 answer
Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
Matthew Gehrman | TrustRadius Reviewer

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Salesmate

Salesmate has a lot of similar features and functionality but where I feel they differ the most is the customer service, new feature integration, and a team that actually wants to develop the perfect pipeline management tool. Not only are they more competitive on the overpricing structure but I'm confident we'll be able to continue scaling with Salesmate as we grow the team
Matthew Gehrman | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Salesmate

  • Making the switch to Salesmate has saved us a fair amount from our prior service where we had to pay for all the additional features we wanted, whereas Salesmate includes it right out the gate.
  • By utilizing this tool we're able to stay on top of the sales cycle and overall lead flow which directly impacts our bottom line.
  • In terms of ROI if you work the system and utilize the tool as it should then you will make sales.
Matthew Gehrman | TrustRadius Reviewer

Screenshots

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Salesmate

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

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