OneSource Virtual is a provider of Workday services, solutions, and products for over 850 customers around the world. Payroll, finance, benefits, and HR solutions, purpose-built for Workday technology and specially designed to give customers access to deeper data insights.
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Yeastar P-Series PBX System
Score9.7 out of 10
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More than just a PBX, Yeastar P-Series PBX System is a converged system purposed-built for SMEs' business communications. As a "PBX-Plus-More" solution, the P-Series unify voice, video, applications, and collaboration together, helping SMEs to enable extra productivity, fill the UC gap, and accomplish more sophisticated…
OSV uses tickets/cases for communication, which makes it easy to open and monitor the status of transactions. They are great at net pay processing and filing taxes. If things are not moving along, you can reach out to your Tax Specialist or Customer Success Manager, and they can help escalate concerns. It sounds like they are rearranging their tax filing department so they can facilitate quicker resolutions, so I hope that benefits their customers. They are also interested in reaching out and making things right for the customer. Their Knowledge Center online could use a re-vamp. The search function is not useful at all, and I have a difficult time finding forms such as ACH Reversal form, or the Stop Payment form.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Easy to deploy, secure, easy to manage. It is in constant evolution, all the features are included, Integrations, contact center, reports. If you compare it with similar solutions in the market like 3CX, it is cheaper, and richer in features. The FQDN security is fundamental for a PBX system, no need for public IP, never is exposed, even that they provide a great anti hacking features.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
[OneSource Virtual] offers an array of on-demand webinars
At the end of each quarter, [OneSource Virtual]'s tax and payroll team initiate a meeting with me to discuss the quarter's activities and hear any concerns I may have
I meet with my [OneSource Virtual] Success Manager once a year to touch base and discuss improvements to our services
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We receive far too many emails from our cases. They send three just to start with.
Better knowledge of the tax deferrals due to Covid19.
A better reminder of when your contract will end. They spring it on you at the very last second and then you cannot look outside of OneSource Virtual because you need coverage.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In terms of management if you have some experience configuring other Asterisk based system it is very easy to manage, and from the user point of view is very intuitive the interface
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Most of the time, we receive a response to a new ticket within a few hours. Occasionally, a ticket with the payroll tax team would fall through the cracks and take several days before it was acknowledged. This issue has gotten better since we had a meeting and discussed the expectations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The factory support is great, but also form local distributors. Those distributors are certified and with great local support, no need for reaching the factory for simple things. There is also a feature request forms, which are frequently answered about its feasibility or roadmap schedule. The only thing I have to say is, be aware to the Chinese holidays, there are many and some times for several days, those days you may have a delay in the answering, and it can be a problem if a license renewal occurs on those days... Also, as the SBC is on the Yeastar P-Series PBX System cloud, it is a service it can show some glimpses or short failures and you must wait for Chinese office hours and depending where you are in the world it can be tricky.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The level of support and flexibility of OneSource Virtual is far superior to my experience with ADP. They are readily available to assist with troubleshooting as well as day-to-day needs. ADP was difficult to get in touch with and had a box product that required our business to conform to instead of being able to flex to meet business needs. OneSource Virtual has a deeper platform than Paychex, however, the level of customer support is equal.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Leveraging OneSource Virtual's garnishment processing services reduced overheard and allowed me to repurpose a position I had in my department just for processing garnishments.
Not having to push tax files to the vendor is a huge time savings as well-we would spend all day producing files to push over to our previous vendor.
Ease of processing our Canadian payroll-we are done with payroll in 1 hour.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Very positive. We can offer a top tier phone system with a variety of deployment options. People still like having a box on site and it is a cheaper option than cloud.
Business was declining while still offering Avaya. In my opinion, it is very expensive and severely lacking in features in comparison
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
