OnSIP vs. Zoom Phone

I think OnSIP is well suited to be used in any organization that has a stable, reliable internet connection. The service is top notch and I haven't found a competitor that can beat the service. I've recommended the service to other manufacturing businesses and churches. The organizations that have switched have been extremely pleased with the service.

Incentivized

Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.

Incentivized

• Customer service
• Value pricing
• Ease of use

Incentivized

• Transcribes voicemails. Great for those verbose folks that leave long voicemails.
• Loud and clear volume quality! Great in a busy office with lots of people talking.
• Easy to keep track of who has called me. Has Caller ID which is helpful.

Incentivized

• Accept more phone brands/models
• Make your website easier to use
• Make provisioning a new phone easier

Incentivized

• Voicemail handling for queues and groups can't have their own shared voicemail box.
• They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
• Does not yet support texting.
• I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
• You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
• The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
• When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
• I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.

Incentivized

Integrated into our network. System wide access. Staff are comfortable with the product

Incentivized

Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.

Incentivized

Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.

Incentivized

We have found OnSIP to be just as good if not better than any of the other services we have researched or used. Once again, the value of OnSIP is unbelievable. Our rates at this organization are less than half of what the competitors were charging. I don't see us changing anytime soon.

Incentivized

The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments

Incentivized

• It has reduced our telecom expenses drastically.

Incentivized

• We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
• The voicemail transcription feature helps with sharing messages to different departments.
• Overall, we're able to answer more calls and have fewer callers being sent to voicemail.

Incentivized