What users are saying about
33 Ratings
33 Ratings
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Score 7.1 out of 100
110 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Ontraport

Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
Charles Kirkland | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Ontraport
8.2
Oracle CRM On Demand
WYSIWYG email editor
Ontraport
8.6
Oracle CRM On Demand
Dynamic content
Ontraport
8.9
Oracle CRM On Demand
Ability to test dynamic content
Ontraport
8.3
Oracle CRM On Demand
Landing pages
Ontraport
7.3
Oracle CRM On Demand
A/B testing
Ontraport
8.8
Oracle CRM On Demand
Mobile optimization
Ontraport
8.0
Oracle CRM On Demand
Email deliverability reporting
Ontraport
6.9
Oracle CRM On Demand
List management
Ontraport
7.0
Oracle CRM On Demand
Triggered drip sequences
Ontraport
9.7
Oracle CRM On Demand

Lead Management

Ontraport
6.8
Oracle CRM On Demand
Lead nurturing
Ontraport
8.3
Oracle CRM On Demand
Lead scoring and grading
Ontraport
5.6
Oracle CRM On Demand
Data quality management
Ontraport
6.2
Oracle CRM On Demand
Automated sales alerts and tasks
Ontraport
7.0
Oracle CRM On Demand

Campaign Management

Ontraport
7.5
Oracle CRM On Demand
Calendaring
Ontraport
6.2
Oracle CRM On Demand
Event/webinar marketing
Ontraport
8.7
Oracle CRM On Demand

Social Media Marketing

Ontraport
7.1
Oracle CRM On Demand
Social sharing and campaigns
Ontraport
7.1
Oracle CRM On Demand
Social profile integration
Ontraport
7.2
Oracle CRM On Demand

Reporting & Analytics

Ontraport
8.3
Oracle CRM On Demand
Dashboards
Ontraport
8.7
Oracle CRM On Demand
Standard reports
Ontraport
6.6
Oracle CRM On Demand
Custom reports
Ontraport
9.6
Oracle CRM On Demand

Platform & Infrastructure

Ontraport
7.8
Oracle CRM On Demand
API
Ontraport
6.6
Oracle CRM On Demand
Role-based workflow & approvals
Ontraport
8.8
Oracle CRM On Demand
Customizability
Ontraport
9.5
Oracle CRM On Demand
Integration with Salesforce.com
Ontraport
7.3
Oracle CRM On Demand
Integration with Microsoft Dynamics CRM
Ontraport
7.3
Oracle CRM On Demand
Integration with SugarCRM
Ontraport
7.3
Oracle CRM On Demand

Sales Force Automation

Ontraport
Oracle CRM On Demand
8.7
Customer data management / contact management
Ontraport
Oracle CRM On Demand
9.3
Workflow management
Ontraport
Oracle CRM On Demand
8.9
Territory management
Ontraport
Oracle CRM On Demand
9.3
Opportunity management
Ontraport
Oracle CRM On Demand
9.2
Integration with email client (e.g., Outlook or Gmail)
Ontraport
Oracle CRM On Demand
9.0
Contract management
Ontraport
Oracle CRM On Demand
7.8
Quote & order management
Ontraport
Oracle CRM On Demand
8.5
Interaction tracking
Ontraport
Oracle CRM On Demand
8.3
Channel / partner relationship management
Ontraport
Oracle CRM On Demand
8.2

Customer Service & Support

Ontraport
Oracle CRM On Demand
8.4
Case management
Ontraport
Oracle CRM On Demand
8.5
Call center management
Ontraport
Oracle CRM On Demand
8.7
Help desk management
Ontraport
Oracle CRM On Demand
8.1

Marketing Automation

Ontraport
Oracle CRM On Demand
8.9
Lead management
Ontraport
Oracle CRM On Demand
8.9
Email marketing
Ontraport
Oracle CRM On Demand
8.8

CRM Project Management

Ontraport
Oracle CRM On Demand
8.7
Task management
Ontraport
Oracle CRM On Demand
8.3
Billing and invoicing management
Ontraport
Oracle CRM On Demand
9.6
Reporting
Ontraport
Oracle CRM On Demand
8.2

CRM Reporting & Analytics

Ontraport
Oracle CRM On Demand
8.4
Forecasting
Ontraport
Oracle CRM On Demand
8.7
Pipeline visualization
Ontraport
Oracle CRM On Demand
8.6
Customizable reports
Ontraport
Oracle CRM On Demand
7.9

Customization

Ontraport
Oracle CRM On Demand
8.4
Custom fields
Ontraport
Oracle CRM On Demand
8.9
Custom objects
Ontraport
Oracle CRM On Demand
8.1
Scripting environment
Ontraport
Oracle CRM On Demand
7.9
API for custom integration
Ontraport
Oracle CRM On Demand
8.7

Security

Ontraport
Oracle CRM On Demand
9.4
Single sign-on capability
Ontraport
Oracle CRM On Demand
9.0
Role-based user permissions
Ontraport
Oracle CRM On Demand
9.8

Social CRM

Ontraport
Oracle CRM On Demand
9.8
Social data
Ontraport
Oracle CRM On Demand
9.8
Social engagement
Ontraport
Oracle CRM On Demand
9.9

Integrations with 3rd-party Software

Ontraport
Oracle CRM On Demand
8.6
Marketing automation
Ontraport
Oracle CRM On Demand
8.5
Compensation management
Ontraport
Oracle CRM On Demand
8.7

Platform

Ontraport
Oracle CRM On Demand
9.3
Mobile access
Ontraport
Oracle CRM On Demand
9.3

Pros

Ontraport

  • User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
  • ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
  • Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
Jeremy Estes | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

Ontraport

  • Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
  • Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
  • Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
  • Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
  • Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
  • Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
  • Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
Andrew Muller | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Likelihood to Renew

Ontraport

Ontraport 9.1
Based on 8 answers
My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Usability

Ontraport

Ontraport 7.8
Based on 3 answers
The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
Eric Foronjy | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Performance

Ontraport

Ontraport 7.7
Based on 4 answers
Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
Chris Castillo | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Support Rating

Ontraport

Ontraport 9.0
Based on 3 answers
The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

In-Person Training

Ontraport

Ontraport 9.1
Based on 1 answer
I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
David Jaeger | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Implementation Rating

Ontraport

Ontraport 9.1
Based on 2 answers
If you know your business, ONTRAPORT is easy
Chad Root | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

Ontraport

Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
Matthew Watts | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Scalability

Ontraport

Ontraport 8.2
Based on 1 answer
With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
Jen Levitz | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Return on Investment

Ontraport

  • We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
  • We have been able to more effectively target relevant donors that have given more recently.
  • ONTRAPORT has consolidated the tracking software that we have used for contact information.
Kalyn Hoffman | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Ontraport

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Ontraport Editions & Modules

Edition
Pro$2971
Basic$792
Plus$1473
Enterprise$4974
  1. per month (3 Users -- up to 10,000 Contacts)
  2. per month (1 User -- up to 1,000 contacts)
  3. per month (2 Users -- up to 2,500 Contacts)
  4. per month (5 Users -- up to 20,000 Contacts
Modules
100,000 extra contacts$991
Additional user$472
100,000 extra messages$993
First-class postcards$13
  1. Other
  2. Per User per Month
  3. Other
Additional Pricing Details
Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Ontraport
6.7
Oracle CRM On Demand
8.1

Likelihood to Renew

Ontraport
9.1
Oracle CRM On Demand

Usability

Ontraport
7.8
Oracle CRM On Demand
9.0

Performance

Ontraport
7.7
Oracle CRM On Demand

Support Rating

Ontraport
9.0
Oracle CRM On Demand

In-Person Training

Ontraport
9.1
Oracle CRM On Demand

Implementation Rating

Ontraport
9.1
Oracle CRM On Demand
10.0

Scalability

Ontraport
8.2
Oracle CRM On Demand

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