What users are saying about
33 Ratings
23 Ratings
33 Ratings
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Score 7.1 out of 100
23 Ratings
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Score 7 out of 100

Likelihood to Recommend

Ontraport

Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
Charles Kirkland | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Ontraport
8.2
Vtiger
WYSIWYG email editor
Ontraport
8.6
Vtiger
Dynamic content
Ontraport
8.9
Vtiger
Ability to test dynamic content
Ontraport
8.3
Vtiger
Landing pages
Ontraport
7.3
Vtiger
A/B testing
Ontraport
8.7
Vtiger
Mobile optimization
Ontraport
8.0
Vtiger
Email deliverability reporting
Ontraport
6.9
Vtiger
List management
Ontraport
7.0
Vtiger
Triggered drip sequences
Ontraport
9.7
Vtiger

Lead Management

Ontraport
6.8
Vtiger
Lead nurturing
Ontraport
8.4
Vtiger
Lead scoring and grading
Ontraport
5.6
Vtiger
Data quality management
Ontraport
6.2
Vtiger
Automated sales alerts and tasks
Ontraport
7.0
Vtiger

Campaign Management

Ontraport
7.5
Vtiger
Calendaring
Ontraport
6.2
Vtiger
Event/webinar marketing
Ontraport
8.7
Vtiger

Social Media Marketing

Ontraport
7.1
Vtiger
Social sharing and campaigns
Ontraport
7.1
Vtiger
Social profile integration
Ontraport
7.2
Vtiger

Reporting & Analytics

Ontraport
8.3
Vtiger
Dashboards
Ontraport
8.7
Vtiger
Standard reports
Ontraport
6.6
Vtiger
Custom reports
Ontraport
9.6
Vtiger

Platform & Infrastructure

Ontraport
7.8
Vtiger
API
Ontraport
6.7
Vtiger
Role-based workflow & approvals
Ontraport
8.8
Vtiger
Customizability
Ontraport
9.5
Vtiger
Integration with Salesforce.com
Ontraport
7.3
Vtiger
Integration with Microsoft Dynamics CRM
Ontraport
7.3
Vtiger
Integration with SugarCRM
Ontraport
7.3
Vtiger

Sales Force Automation

Ontraport
Vtiger
7.7
Customer data management / contact management
Ontraport
Vtiger
8.5
Workflow management
Ontraport
Vtiger
6.8
Opportunity management
Ontraport
Vtiger
6.9
Integration with email client (e.g., Outlook or Gmail)
Ontraport
Vtiger
7.3
Contract management
Ontraport
Vtiger
7.4
Quote & order management
Ontraport
Vtiger
7.9
Interaction tracking
Ontraport
Vtiger
9.4

Customer Service & Support

Ontraport
Vtiger
7.7
Case management
Ontraport
Vtiger
7.4
Help desk management
Ontraport
Vtiger
8.1

Marketing Automation

Ontraport
Vtiger
9.1
Lead management
Ontraport
Vtiger
8.8
Email marketing
Ontraport
Vtiger
9.4

CRM Project Management

Ontraport
Vtiger
8.8
Task management
Ontraport
Vtiger
8.0
Billing and invoicing management
Ontraport
Vtiger
9.3
Reporting
Ontraport
Vtiger
9.0

CRM Reporting & Analytics

Ontraport
Vtiger
9.5
Forecasting
Ontraport
Vtiger
8.9
Pipeline visualization
Ontraport
Vtiger
10.0
Customizable reports
Ontraport
Vtiger
9.5

Customization

Ontraport
Vtiger
7.9
Custom fields
Ontraport
Vtiger
7.8
Custom objects
Ontraport
Vtiger
8.7
API for custom integration
Ontraport
Vtiger
7.4

Social CRM

Ontraport
Vtiger
5.9
Social engagement
Ontraport
Vtiger
5.9

Platform

Ontraport
Vtiger
5.7
Mobile access
Ontraport
Vtiger
5.7

Security

Ontraport
Vtiger
8.7
Role-based user permissions
Ontraport
Vtiger
8.7

Pros

Ontraport

  • User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
  • ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
  • Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
Jeremy Estes | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

Ontraport

  • Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
  • Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
  • Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
  • Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
  • Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
  • Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
  • Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
Andrew Muller | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Likelihood to Renew

Ontraport

Ontraport 9.1
Based on 8 answers
My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.
Anonymous | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Usability

Ontraport

Ontraport 7.8
Based on 3 answers
The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
Eric Foronjy | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Performance

Ontraport

Ontraport 7.7
Based on 4 answers
Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
Chris Castillo | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Support Rating

Ontraport

Ontraport 9.0
Based on 3 answers
The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.
Anonymous | TrustRadius Reviewer

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

In-Person Training

Ontraport

Ontraport 9.1
Based on 1 answer
I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
David Jaeger | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Implementation Rating

Ontraport

Ontraport 9.1
Based on 2 answers
If you know your business, ONTRAPORT is easy
Chad Root | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Alternatives Considered

Ontraport

Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
Matthew Watts | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Scalability

Ontraport

Ontraport 8.2
Based on 1 answer
With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
Jen Levitz | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Return on Investment

Ontraport

  • We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
  • We have been able to more effectively target relevant donors that have given more recently.
  • ONTRAPORT has consolidated the tracking software that we have used for contact information.
Kalyn Hoffman | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Ontraport

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Ontraport Editions & Modules

Edition
Pro$2971
Basic$792
Plus$1473
Enterprise$4974
  1. per month (3 Users -- up to 10,000 Contacts)
  2. per month (1 User -- up to 1,000 contacts)
  3. per month (2 Users -- up to 2,500 Contacts)
  4. per month (5 Users -- up to 20,000 Contacts
Modules
100,000 extra contacts$991
Additional user$472
100,000 extra messages$993
First-class postcards$13
  1. Other
  2. Per User per Month
  3. Other
Additional Pricing Details
Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

Likelihood to Recommend

Ontraport
6.7
Vtiger
7.6

Likelihood to Renew

Ontraport
9.1
Vtiger

Usability

Ontraport
7.8
Vtiger

Performance

Ontraport
7.7
Vtiger

Support Rating

Ontraport
9.0
Vtiger
9.0

In-Person Training

Ontraport
9.1
Vtiger

Implementation Rating

Ontraport
9.1
Vtiger

Scalability

Ontraport
8.2
Vtiger

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