OpenText Core Experience Insights vs. Totango
OpenText Core Experience Insights vs. Totango
Product | Rating | Most Used By | Product Summary | Starting Price |
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OpenText Core Experience Insights | N/A | OpenText Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple data sources, Core Experience Insights captures event data for analysis and reporting, tracks customer events and adds analytics and visualization for better customer experiences. The vendor states that with Core Experience Insights, marketers can better manage the customer journey from engagement… | N/A | |
Totango | N/A | Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024. | $2,988 per year |
OpenText Core Experience Insights | Totango | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support. | ||||||||||||||
More Pricing Information |
OpenText Core Experience Insights | Totango | |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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OpenText Core Experience Insights | Totango | |
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Small Businesses | Ortto Score 8.8 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Quadient Inspire Score 9.4 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OpenText Core Experience Insights | Totango | |
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Likelihood to Recommend | 6.6 (5 ratings) | 8.3 (261 ratings) |
Likelihood to Renew | - (0 ratings) | 7.4 (8 ratings) |
Usability | - (0 ratings) | 8.6 (95 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 8.8 (2 ratings) |
Support Rating | - (0 ratings) | 8.1 (93 ratings) |
Online Training | - (0 ratings) | 7.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (12 ratings) |
Configurability | - (0 ratings) | 8.2 (4 ratings) |
Ease of integration | - (0 ratings) | 8.0 (8 ratings) |
Product Scalability | - (0 ratings) | 9.8 (3 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
OpenText Core Experience Insights | Totango | |
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Likelihood to Recommend | OpenText | Totango |
Pros | OpenText | Totango |
Cons | OpenText | Totango |
Likelihood to Renew | OpenText No answers on this topic | Totango |
Usability | OpenText No answers on this topic | Totango |
Reliability and Availability | OpenText No answers on this topic | Totango |
Performance | OpenText No answers on this topic | Totango |
Support Rating | OpenText No answers on this topic | Totango |
Online Training | OpenText No answers on this topic | Totango |
Implementation Rating | OpenText No answers on this topic | Totango |
Alternatives Considered | OpenText | Totango |
Scalability | OpenText No answers on this topic | Totango |
Return on Investment | OpenText | Totango |
ScreenShots | Totango Screenshots |