What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
264 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Workplace by Facebook

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264 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

OpenText Hightail

Hightail is my go-to source when I need to send large files that would never fit as regular attachments. That being said, sometimes there are files that would perfectly fit as attachments but I want the security that Hightail provides when sending sensitive or private material. It's very comforting knowing that the content I'm sending is only being received and viewed by the intended parties. It's also comforting for my clients when it's THEIR content that I'm sending for review.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Workplace by Facebook

Workplace is great as a team collaboration and communication tool that is easy to deploy and eliminates friction. I would also recommend it to small agencies who need a client communication portal as it does a great job filling the need. It is also a great tool for associations, community teams, and specialty groups like a club or employee group. As long as guidelines are set and you do not have a predisposition towards paranoia, I would think any group that has a need for communication that needs to be centralized, this can serve you well.
David Faustina | TrustRadius Reviewer

Feature Rating Comparison

Project Management

OpenText Hightail
8.3
Workplace by Facebook
7.3
Task Management
OpenText Hightail
8.2
Workplace by Facebook
7.0
Scheduling
OpenText Hightail
7.6
Workplace by Facebook
6.9
Workflow Automation
OpenText Hightail
8.0
Workplace by Facebook
7.0
Mobile Access
OpenText Hightail
7.9
Workplace by Facebook
8.6
Search
OpenText Hightail
9.2
Workplace by Facebook
7.8
Visual planning tools
OpenText Hightail
8.9
Workplace by Facebook
6.5
Gantt Charts
OpenText Hightail
Workplace by Facebook
7.3

Communication

OpenText Hightail
7.8
Workplace by Facebook
7.6
Notifications
OpenText Hightail
8.0
Workplace by Facebook
8.5
Discussions
OpenText Hightail
8.4
Workplace by Facebook
8.3
Integrates with Gmail and Google Hangouts
OpenText Hightail
7.0
Workplace by Facebook
6.7
Integrates with Outlook
OpenText Hightail
7.6
Workplace by Facebook
6.8
Chat
OpenText Hightail
Workplace by Facebook
8.8
Surveys
OpenText Hightail
Workplace by Facebook
7.7
Internal knowledgebase
OpenText Hightail
Workplace by Facebook
7.2
Integrates with GoToMeeting
OpenText Hightail
Workplace by Facebook
6.9

File Sharing & Management

OpenText Hightail
8.6
Workplace by Facebook
7.8
Versioning
OpenText Hightail
7.9
Workplace by Facebook
7.9
Video files
OpenText Hightail
9.3
Workplace by Facebook
8.3
Audio files
OpenText Hightail
9.3
Workplace by Facebook
8.3
Document collaboration
OpenText Hightail
9.8
Workplace by Facebook
7.2
Access control
OpenText Hightail
8.3
Workplace by Facebook
7.8
Advanced security features
OpenText Hightail
9.1
Workplace by Facebook
7.6
Integrates with Google Drive
OpenText Hightail
6.8
Workplace by Facebook
7.1
Device sync
OpenText Hightail
8.0
Workplace by Facebook
8.2

Pros

OpenText Hightail

  • It’s great for sending large-sized art files for print
  • It’s secure and files can be easily tracked
  • I like that it tells you how long it will take for the desired file to upload
Saryia Green | TrustRadius Reviewer

Workplace by Facebook

  • It is so easy to introduce to employees because it has the same look and feel as Facebook, which the majority of our employees are already familiar with.
  • It's a communications, collaboration, and file/document sharing tool all rolled up into one. It eliminates the need for other software.
  • Our HR team uses it constantly to keep employees up to date on company news and for polling to get feedback on new initiatives.
Adam Montgomery | TrustRadius Reviewer

Cons

OpenText Hightail

  • I wish the screen would auto refresh faster, but that could be an issue with our bandwidth or IT pipeline and not the product.
  • I'd like a quicker way to get people up to speed than giving them a link to watch a multitude of videos and tutorials.
Richard Peterson | TrustRadius Reviewer

Workplace by Facebook

  • Limited project management options - no good way to track tasks or projects, so other tools are needed.
  • Easy to dismiss for people who don't see the value - the Facebook-like nature of the tool can be a liability when it comes to wanting management to take it seriously.
  • Chat interface has downsides - the standalone chat applications can be a bit buggy, and the chat interface within the web view is not ideal.
  • No intuitive way to message a group - chat options like Slack are better at easily messaging a group or department, where in Workplace you have to be a member of a group to start a conversation.
Anonymous | TrustRadius Reviewer

Usability

OpenText Hightail

No score
No answers yet
No answers on this topic

Workplace by Facebook

Workplace by Facebook 5.1
Based on 2 answers
Having to download multiple apps just to use the tool is very cumbersome. Facebook would have make this better by wrapping it in as a main feature within their app, but having to use multiple apps to see discussions and walls is so frustrating.
Anonymous | TrustRadius Reviewer

Support Rating

OpenText Hightail

No score
No answers yet
No answers on this topic

Workplace by Facebook

Workplace by Facebook 8.4
Based on 25 answers
Workplace by Facebook is an excellent fit in respect of support and documentation. It has excellent tutorials and documentation, as well. The UI and UX are already great as it is developed and maintained by Facebook, so most of the times, there is no need for any support or documentation.
Rahul Kumar | TrustRadius Reviewer

Alternatives Considered

OpenText Hightail

We looked at Dropbox because it's very well known in the industry and widely used. We didn't use it for a couple of reasons. First, our server security presented too many challenges and our IT director nixed the idea. Secondly, a lot of people used DropBox for personal use and we thought it could be confusing to have to navigate between the two choices. Hightail offers a single sign-in that can be shared amongst users so there is never a conflict between personal and professional use.
Lisa Moughan | TrustRadius Reviewer

Workplace by Facebook

We simply chose this tool to avoid the dispersion of our employees when using it, and since it is an extension of Facebook social network, there was no greater risk of resistance to change. If another option was chosen, perhaps our team would not be as efficient as possible in carrying out the work activities. This was the most important reason and I think we were not wrong.
Marlon Seijas | TrustRadius Reviewer

Return on Investment

OpenText Hightail

  • Team members can view and give feedback on videos, which is very useful.
  • The storage really can't be overstated. It's great.
  • It's generally pretty affordable for how much you can host on their server.
Sarah Bandy | TrustRadius Reviewer

Workplace by Facebook

  • Workplace by Facebook hasn't had any negative impact on my business as of yet and the only positive impact I can think of is that it easily helps me find agents for my clients in different states.
  • Workplace by Facebook hasn't helped me make any money, but it does educate me on the new tools my company releases so that I can better help my clients.
Katelyn Rylee | TrustRadius Reviewer

Screenshots

Pricing Details

OpenText Hightail

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText Hightail Editions & Modules

Edition
Lite$01
Pro$152
BusinessCustom2
Teams$303
  1. 100MB per file upload
  2. per user, per month
  3. per user/per month
Additional Pricing Details
Lite: Send large files with anyone. Files are limited to 100MB for each file size uploaded, 2GB storage max. Files expire after 7 days. Pro: Send large files with anyone and set advanced security permissions such as expiration dates and access codes. Files are limited to 25GB for each file size uploaded, with unlimited storage. Teams: Send large files, collaborate in real-time and manage creative projects with your team. The Hightail Teams plan allows you to purchase multiple users online (from 1-30 users per organization) and allows users to send file sizes up to 50GB with unlimited storage. The Teams plan also includes features such as file previews, organization, annotations, version control, discussions, follow-ups, approval routing and more. Business: Create unlimited visual project folders (called a Space) with collaboration and project management features such as approval routing and assigning to-dos, upload unlimited files up to 100GB each, protect them with access codes and manage user permissions., plus intuitive admin controls , detailed activity analysis for your entire company, advanced organization options and priority support.

Workplace by Facebook

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workplace by Facebook Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

OpenText Hightail
9.3
Workplace by Facebook
8.0

Usability

OpenText Hightail
Workplace by Facebook
5.1

Support Rating

OpenText Hightail
Workplace by Facebook
8.4

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