Likelihood to Recommend Well suited for cases where you just need to alert relevant team members when alerts and incidents come in and make sure that nothing falls through the cracks. Generally OpsGenie just forwards the alerts it receives and allows you to schedule team members to be on-call. It's good for that simple use case and extra helpful if you have
Jira or
Atlassian Open DevOps since it has nice integrations with those platforms and you can easily monitor ticket progress. If you don't have those, it would be good to check and see if they integrate with whatever you use to track tickets or bugs. The dashboarding and analytics are relatively basic so if you're looking for extensive and highly customizable analytics, this might not be the right solution.
Read full review ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.
Read full review Pros Notifying through all the possible way like sms,mail and call. Ita shows the activity log it is usefull when your paging team through the incident through that you can check who has acknowledged or not. Notify the alerts to engineer as well as you can also add the description about alerts related what is it. Here you can schedule for on-call engineers Read full review Plan develop, build, test, deploy and operate any applications in a safer environment. Evaluating and monitoring improvements Connects with third party and existing applications Read full review Cons OpsGenie New Jira design has made it difficult for those not familiar with that style. OpsGenie could benefit from nested escalation flows for team schedules. Creating a product alert that uses and Tech Schedule as well as an Incident Manager Schedule that already exists would create less overhead and ease management. Read full review No drop-down option is available to click when requesting specific software or hardware. Read full review Support Rating They are fully available at all times via chat, phone, or email and follow up thoroughly.
Read full review Alternatives Considered We also looked at
PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to
PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an additional $20 a user per month seemed like a lot on top of the base plan
Read full review As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use
OpsGenie to setup shifts for Production support teams,
OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them
Read full review Return on Investment Time savings with configuration of on call schedules and personnel. Quick and easy to make changes on short notice. We have essentially eliminated the dropped/missed call complaints which used to be routine. Now customers are quickly connected to us hassle free. Read full review ROI Increased the NPR score. Central locale for information and troubleshooting. Read full review ScreenShots