What users are saying about
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Top Rated
209 Ratings
110 Ratings
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Score 8.5 out of 100

Pipedrive

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Top Rated
209 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Pipedrive
6.3
Customer data management / contact management
Oracle CRM On Demand
9.3
Pipedrive
6.5
Workflow management
Oracle CRM On Demand
8.9
Pipedrive
7.8
Territory management
Oracle CRM On Demand
9.3
Pipedrive
6.6
Opportunity management
Oracle CRM On Demand
9.2
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Pipedrive
7.9
Contract management
Oracle CRM On Demand
7.8
Pipedrive
3.0
Quote & order management
Oracle CRM On Demand
8.5
Pipedrive
5.1
Interaction tracking
Oracle CRM On Demand
8.3
Pipedrive
7.1
Channel / partner relationship management
Oracle CRM On Demand
8.2
Pipedrive
4.3

Customer Service & Support

Oracle CRM On Demand
8.4
Pipedrive
2.9
Case management
Oracle CRM On Demand
8.5
Pipedrive
4.7
Call center management
Oracle CRM On Demand
8.7
Pipedrive
1.1
Help desk management
Oracle CRM On Demand
8.1
Pipedrive
3.1

Marketing Automation

Oracle CRM On Demand
8.9
Pipedrive
8.2
Lead management
Oracle CRM On Demand
8.9
Pipedrive
7.7
Email marketing
Oracle CRM On Demand
8.8
Pipedrive
8.7

CRM Project Management

Oracle CRM On Demand
8.7
Pipedrive
6.3
Task management
Oracle CRM On Demand
8.3
Pipedrive
8.0
Billing and invoicing management
Oracle CRM On Demand
9.6
Pipedrive
4.1
Reporting
Oracle CRM On Demand
8.2
Pipedrive
6.9

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Pipedrive
5.0
Forecasting
Oracle CRM On Demand
8.7
Pipedrive
5.1
Pipeline visualization
Oracle CRM On Demand
8.6
Pipedrive
8.1
Customizable reports
Oracle CRM On Demand
7.9
Pipedrive
1.7

Customization

Oracle CRM On Demand
8.4
Pipedrive
6.1
Custom fields
Oracle CRM On Demand
8.9
Pipedrive
8.3
Custom objects
Oracle CRM On Demand
8.1
Pipedrive
7.7
Scripting environment
Oracle CRM On Demand
7.9
Pipedrive
1.0
API for custom integration
Oracle CRM On Demand
8.7
Pipedrive
7.5

Security

Oracle CRM On Demand
9.4
Pipedrive
7.2
Single sign-on capability
Oracle CRM On Demand
9.0
Pipedrive
6.1
Role-based user permissions
Oracle CRM On Demand
9.8
Pipedrive
8.3

Social CRM

Oracle CRM On Demand
9.8
Pipedrive
1.1
Social data
Oracle CRM On Demand
9.8
Pipedrive
1.1
Social engagement
Oracle CRM On Demand
9.9
Pipedrive
1.1

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Pipedrive
3.6
Marketing automation
Oracle CRM On Demand
8.5
Pipedrive
3.6
Compensation management
Oracle CRM On Demand
8.7
Pipedrive
3.5

Platform

Oracle CRM On Demand
9.3
Pipedrive
8.1
Mobile access
Oracle CRM On Demand
9.3
Pipedrive
8.1

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support Rating

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Pipedrive

  • Convenient user interface for our staff to work with.
  • Easy to train the Sales staff for the sales manager.
  • Better pricing and features when compared to other alternatives.
  • Dedicated to sales management, not mixed up, and no confusion.
  • Great automation & integration. It was easy for our Technical Team to do Slack integration.
Gamidu Wickramaarachchi | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

Oracle CRM On Demand

Pipedrive

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Pipedrive
8.1

Likelihood to Renew

Oracle CRM On Demand
Pipedrive
8.2

Usability

Oracle CRM On Demand
9.0
Pipedrive
10.0

Reliability and Availability

Oracle CRM On Demand
Pipedrive
8.2

Support Rating

Oracle CRM On Demand
Pipedrive
8.2

Implementation Rating

Oracle CRM On Demand
10.0
Pipedrive
8.2

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