What users are saying about
23 Ratings
110 Ratings
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Score 8.5 out of 100
23 Ratings
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Score 7 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Vtiger
7.7
Customer data management / contact management
Oracle CRM On Demand
9.3
Vtiger
8.5
Workflow management
Oracle CRM On Demand
8.9
Vtiger
6.8
Territory management
Oracle CRM On Demand
9.3
Vtiger
Opportunity management
Oracle CRM On Demand
9.2
Vtiger
6.9
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Vtiger
7.3
Contract management
Oracle CRM On Demand
7.8
Vtiger
7.4
Quote & order management
Oracle CRM On Demand
8.5
Vtiger
7.9
Interaction tracking
Oracle CRM On Demand
8.3
Vtiger
9.4
Channel / partner relationship management
Oracle CRM On Demand
8.2
Vtiger

Customer Service & Support

Oracle CRM On Demand
8.4
Vtiger
7.7
Case management
Oracle CRM On Demand
8.5
Vtiger
7.3
Call center management
Oracle CRM On Demand
8.7
Vtiger
Help desk management
Oracle CRM On Demand
8.1
Vtiger
8.1

Marketing Automation

Oracle CRM On Demand
8.9
Vtiger
9.1
Lead management
Oracle CRM On Demand
8.9
Vtiger
8.8
Email marketing
Oracle CRM On Demand
8.8
Vtiger
9.4

CRM Project Management

Oracle CRM On Demand
8.7
Vtiger
8.8
Task management
Oracle CRM On Demand
8.3
Vtiger
8.0
Billing and invoicing management
Oracle CRM On Demand
9.6
Vtiger
9.3
Reporting
Oracle CRM On Demand
8.2
Vtiger
9.0

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Vtiger
9.5
Forecasting
Oracle CRM On Demand
8.7
Vtiger
8.9
Pipeline visualization
Oracle CRM On Demand
8.6
Vtiger
10.0
Customizable reports
Oracle CRM On Demand
7.9
Vtiger
9.5

Customization

Oracle CRM On Demand
8.4
Vtiger
7.9
Custom fields
Oracle CRM On Demand
8.9
Vtiger
7.8
Custom objects
Oracle CRM On Demand
8.1
Vtiger
8.7
Scripting environment
Oracle CRM On Demand
7.9
Vtiger
API for custom integration
Oracle CRM On Demand
8.7
Vtiger
7.4

Security

Oracle CRM On Demand
9.4
Vtiger
8.7
Single sign-on capability
Oracle CRM On Demand
9.0
Vtiger
Role-based user permissions
Oracle CRM On Demand
9.8
Vtiger
8.7

Social CRM

Oracle CRM On Demand
9.8
Vtiger
5.9
Social data
Oracle CRM On Demand
9.8
Vtiger
Social engagement
Oracle CRM On Demand
9.9
Vtiger
5.9

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Vtiger
Marketing automation
Oracle CRM On Demand
8.5
Vtiger
Compensation management
Oracle CRM On Demand
8.7
Vtiger

Platform

Oracle CRM On Demand
9.3
Vtiger
5.7
Mobile access
Oracle CRM On Demand
9.3
Vtiger
5.7

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Support Rating

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand Editions & Modules

Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Vtiger
7.6

Usability

Oracle CRM On Demand
9.0
Vtiger

Support Rating

Oracle CRM On Demand
Vtiger
9.0

Implementation Rating

Oracle CRM On Demand
10.0
Vtiger

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