What users are saying about
140 Ratings
140 Ratings
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Score 7.9 out of 100
84 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Oracle CRM

Oracle CRM is incredibly well suited to handle the customer service needs of a growing business. It is capable of scaling with your company. We can monitor every step of the ordering process and provide quick and accurate information to our customers if they request it. We can easily handle returns and replacements as well.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM
7.9
Oracle Siebel CRM
8.2
Customer data management / contact management
Oracle CRM
8.7
Oracle Siebel CRM
8.9
Workflow management
Oracle CRM
8.1
Oracle Siebel CRM
9.2
Territory management
Oracle CRM
8.0
Oracle Siebel CRM
8.4
Opportunity management
Oracle CRM
8.2
Oracle Siebel CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM
7.2
Oracle Siebel CRM
7.5
Contract management
Oracle CRM
7.5
Oracle Siebel CRM
7.9
Quote & order management
Oracle CRM
7.0
Oracle Siebel CRM
7.8
Interaction tracking
Oracle CRM
8.2
Oracle Siebel CRM
7.8
Channel / partner relationship management
Oracle CRM
8.4
Oracle Siebel CRM
6.9

Customer Service & Support

Oracle CRM
8.1
Oracle Siebel CRM
9.4
Case management
Oracle CRM
8.0
Oracle Siebel CRM
9.6
Call center management
Oracle CRM
8.1
Oracle Siebel CRM
9.3
Help desk management
Oracle CRM
8.2
Oracle Siebel CRM
9.2

Marketing Automation

Oracle CRM
8.4
Oracle Siebel CRM
7.7
Lead management
Oracle CRM
7.9
Oracle Siebel CRM
8.8
Email marketing
Oracle CRM
9.0
Oracle Siebel CRM
6.6

CRM Project Management

Oracle CRM
7.3
Oracle Siebel CRM
8.0
Task management
Oracle CRM
6.5
Oracle Siebel CRM
8.9
Billing and invoicing management
Oracle CRM
8.3
Oracle Siebel CRM
7.5
Reporting
Oracle CRM
7.3
Oracle Siebel CRM
7.4

CRM Reporting & Analytics

Oracle CRM
7.5
Oracle Siebel CRM
8.0
Forecasting
Oracle CRM
8.0
Oracle Siebel CRM
8.5
Pipeline visualization
Oracle CRM
7.1
Oracle Siebel CRM
7.9
Customizable reports
Oracle CRM
7.5
Oracle Siebel CRM
7.7

Customization

Oracle CRM
8.4
Oracle Siebel CRM
8.2
Custom fields
Oracle CRM
8.8
Oracle Siebel CRM
8.4
Custom objects
Oracle CRM
9.0
Oracle Siebel CRM
8.4
Scripting environment
Oracle CRM
8.8
Oracle Siebel CRM
8.2
API for custom integration
Oracle CRM
7.0
Oracle Siebel CRM
7.8

Security

Oracle CRM
9.1
Oracle Siebel CRM
8.1
Single sign-on capability
Oracle CRM
9.1
Oracle Siebel CRM
8.0
Role-based user permissions
Oracle CRM
9.1
Oracle Siebel CRM
8.3

Social CRM

Oracle CRM
8.0
Oracle Siebel CRM
6.8
Social data
Oracle CRM
8.0
Oracle Siebel CRM
6.8
Social engagement
Oracle CRM
8.1
Oracle Siebel CRM
6.7

Integrations with 3rd-party Software

Oracle CRM
7.2
Oracle Siebel CRM
6.5
Marketing automation
Oracle CRM
5.9
Oracle Siebel CRM
6.8
Compensation management
Oracle CRM
8.6
Oracle Siebel CRM
6.3

Platform

Oracle CRM
7.1
Oracle Siebel CRM
6.4
Mobile access
Oracle CRM
7.1
Oracle Siebel CRM
6.4

Pros

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Anonymous | TrustRadius Reviewer

Cons

Oracle CRM

  • The Oracle 11.5.10 CRM forms are not easily or intuitively customizable to facilitate speed or ease of use. Custom forms are not supported by Oracle support, but call center functions require throughput velocity that the standard forms do not provide. The forms are also inflexible when it comes to selection-driven information or in-procedure guidelines. Data selections in one field should allow the limitation of data selection in other fields and should permit additional information to be made available for the users of the forms.
  • The CRM administrator setups such as groups and territories as well as the dispatch center functionality are painfully slow and cumbersome to use. Not all reasonable filters are made available to ensure that the technician with the right skills is assigned to tasks. More flexibility in this area would improve Oracle 11.5.10 usability tenfold.
  • Overall, the main issue when it comes to sales or service CRMs is always a question of flexibility. "When this customer calls, collect x data." "When a service request is created for that site, include information y for the technician." "Remember to ask the caller for z measurement when they open a service request for the other product type." More intuitive and elastic tools for the ebbs and flows of real service situations would certainly put a feather in Oracle's cap.
R. Daniel Knapp | TrustRadius Reviewer

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Miguel Padilla, M.Eng. | TrustRadius Reviewer

Usability

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav | TrustRadius Reviewer

Reliability and Availability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Performance

Oracle CRM

Oracle CRM 8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Support Rating

Oracle CRM

Oracle CRM 7.6
Based on 2 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
No answer on this topic is available.

Online Training

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM

Oracle CRM 7.7
Based on 2 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM

MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
Viktor Mulac | TrustRadius Reviewer

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Lizzy Randall | TrustRadius Reviewer

Scalability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Return on Investment

Oracle CRM

  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
Simon Vargas | TrustRadius Reviewer

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Siebel CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM
7.9
Oracle Siebel CRM
8.4

Usability

Oracle CRM
8.6
Oracle Siebel CRM
9.0

Reliability and Availability

Oracle CRM
9.0
Oracle Siebel CRM

Performance

Oracle CRM
8.1
Oracle Siebel CRM

Support Rating

Oracle CRM
7.6
Oracle Siebel CRM
9.0

Online Training

Oracle CRM
9.0
Oracle Siebel CRM

Implementation Rating

Oracle CRM
7.7
Oracle Siebel CRM

Scalability

Oracle CRM
9.0
Oracle Siebel CRM

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