TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Oracle Sales

    Score8.9 out of 10
    N/AOracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.

    $65

    Per User Per Month

    PhoneBurner

    Score5.3 out of 10
    Small Businesses (1-50 employees)
    PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.

    $165

    per month per user

    Pricing
    Oracle SalesPhoneBurner
    Editions & Modules
    Professional
    $65.00
    Per User Per Month
    Standard
    $100.00
    Per User Per Month
    Enterprise
    $200.00
    Per User Per Month
    Premium
    $300.00
    Per User Per Month
    Standard
    $165
    per month per user
    Professional
    $195
    per month per user
    Premium
    $215
    per month per user
    Offerings
    Pricing Offerings
    Oracle SalesPhoneBurner
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—15% discount available with an annual contract. No setup fees. No per minutes fees. No credit card free trial. Admin account is free unless engaged in dialing.
    More Pricing Information
    Community Pulse
    Oracle SalesPhoneBurner
    Considered Both Products
    Oracle
    No answer on this topic
    PhoneBurner
    No answer on this topic
    Key User Insights
    Would buy again
    83%
    Would buy again
    10 Answers
    88%
    Would buy again
    7 Answers
    Delivers good value for the price
    91%
    Delivers good value for the price
    10 Answers
    88%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    83%
    Happy with the feature set
    10 Answers
    88%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    8 Answers
    86%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    88%
    Implementation went as expected
    7 Answers
    Features
    Oracle SalesPhoneBurner
    Sales Force Automation
    Comparison of Sales Force Automation features of Oracle Sales and PhoneBurner
    Feature
    Oracle Sales
    7.6
    17 Ratings
    3% below category average
    PhoneBurner
    -
    Ratings
    Customer data management / contact management7.017 Ratings00 Ratings
    Workflow management8.016 Ratings00 Ratings
    Territory management7.716 Ratings00 Ratings
    Opportunity management7.815 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.014 Ratings00 Ratings
    Contract management7.914 Ratings00 Ratings
    Quote & order management6.116 Ratings00 Ratings
    Interaction tracking7.014 Ratings00 Ratings
    Channel / partner relationship management8.013 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Oracle Sales and PhoneBurner
    Feature
    Oracle Sales
    5.8
    15 Ratings
    28% below category average
    PhoneBurner
    -
    Ratings
    Case management5.615 Ratings00 Ratings
    Call center management6.412 Ratings00 Ratings
    Help desk management5.313 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Oracle Sales and PhoneBurner
    Feature
    Oracle Sales
    8.5
    13 Ratings
    9% above category average
    PhoneBurner
    -
    Ratings
    Lead management9.013 Ratings00 Ratings
    Email marketing8.012 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Oracle Sales and PhoneBurner
    Feature
    Oracle Sales
    7.6
    14 Ratings
    1% below category average
    PhoneBurner
    -
    Ratings
    Task management6.513 Ratings00 Ratings
    Billing and invoicing management8.02 Ratings00 Ratings
    Reporting8.414 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Oracle Sales and PhoneBurner
    Feature
    Oracle Sales
    8.1
    16 Ratings
    6% above category average
    PhoneBurner
    -
    Ratings
    Forecasting7.715 Ratings00 Ratings
    Pipeline visualization7.615 Ratings00 Ratings
    Customizable reports9.116 Ratings00 Ratings
    Customization
    Comparison of Customization features of Oracle Sales and PhoneBurner
    Feature
    Oracle Sales
    5.6
    17 Ratings
    31% below category average
    PhoneBurner
    -
    Ratings
    Custom fields5.617 Ratings00 Ratings
    Custom objects5.617 Ratings00 Ratings
    Scripting environment6.315 Ratings00 Ratings
    API for custom integration5.016 Ratings00 Ratings
    Security
    Comparison of Security features of Oracle Sales and PhoneBurner
    Feature
    Oracle Sales
    8.7
    18 Ratings
    4% above category average
    PhoneBurner
    -
    Ratings
    Single sign-on capability8.017 Ratings00 Ratings
    Role-based user permissions9.317 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Oracle Sales and PhoneBurner
    Feature
    Oracle Sales
    10.0
    11 Ratings
    28% above category average
    PhoneBurner
    -
    Ratings
    Social data10.011 Ratings00 Ratings
    Social engagement10.011 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Oracle Sales and PhoneBurner
    Feature
    Oracle Sales
    7.8
    14 Ratings
    3% above category average
    PhoneBurner
    -
    Ratings
    Marketing automation8.013 Ratings00 Ratings
    Compensation management7.612 Ratings00 Ratings
    Platform
    Comparison of Platform features of Oracle Sales and PhoneBurner
    Feature
    Oracle Sales
    7.6
    16 Ratings
    0% below category average
    PhoneBurner
    -
    Ratings
    Mobile access7.616 Ratings00 Ratings
    Preview Dialer
    Comparison of Preview Dialer features of Oracle Sales and PhoneBurner
    Feature
    Oracle Sales
    -
    Ratings
    PhoneBurner
    7.4
    8 Ratings
    1% above category average
    Contact preview00 Ratings8.68 Ratings
    Dialer-CRM integration00 Ratings6.77 Ratings
    Call notes & tags00 Ratings5.87 Ratings
    Automatic call logging00 Ratings8.78 Ratings
    Core Dialer
    Comparison of Core Dialer features of Oracle Sales and PhoneBurner
    Feature
    Oracle Sales
    -
    Ratings
    PhoneBurner
    9.2
    8 Ratings
    18% above category average
    Outbound dialing00 Ratings9.08 Ratings
    Inbound routing00 Ratings8.94 Ratings
    Custom caller ID00 Ratings9.07 Ratings
    Click-to-call00 Ratings9.36 Ratings
    Recorded voicemail drop00 Ratings9.87 Ratings
    Dialer contact import00 Ratings9.47 Ratings
    Campaign & list management00 Ratings9.47 Ratings
    Call Follow-up and Quality Assurance
    Comparison of Call Follow-up and Quality Assurance features of Oracle Sales and PhoneBurner
    Feature
    Oracle Sales
    -
    Ratings
    PhoneBurner
    9.2
    8 Ratings
    18% above category average
    Follow-up calls00 Ratings9.47 Ratings
    Dialer reporting & analytics00 Ratings8.78 Ratings
    Dialer compliance00 Ratings9.47 Ratings
    Best Alternatives
    Oracle SalesPhoneBurner
    Small Businesses
    Salesflare
    Score10 out of 10
    Dialpad Sell
    Score8.7 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Nooks
    Score9.2 out of 10
    Enterprises
    Agentforce Sales
    Score8.8 out of 10
    Dialpad Sell
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Oracle SalesPhoneBurner
    Likelihood to Recommend
    8.4
    (40 ratings)
    6.5
    (8 ratings)
    Usability
    5.7
    (13 ratings)
    9.3
    (3 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.3
    (10 ratings)
    8.6
    (5 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    5.0
    (16 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Oracle SalesPhoneBurner
    Likelihood to Recommend
    Oracle
    Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.
    Incentivized
    Read full review
    PhoneBurner
    I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.
    Incentivized
    Read full review
    Pros
    Oracle
    • Easy to sell products[.]
    • Build customers and make customer hub[.]
    • Tracking the sales cycle from marketing to sell the product[.]
    • Build Reports and Anayltics related to opportunities, leads, and service requests[.]
    • Getting customers issues after and before selling[.]
    • High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
    • Restrict users using RBAC role based access[.]
    Incentivized
    Read full review
    PhoneBurner
    • PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
    • The amount of time it takes to get through a list of calls has almost been cut in half.
    • The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.
    Incentivized
    Read full review
    Cons
    Oracle
    • I would like to see more integration with other CRMs such as Salesforce.
    • We have each business unit built into Salesforce and it can track the amount of gross profit that flows through our Oracle database. It then further it trickles to each sales rep and what they've closed during their time at the company. These figures are not always accurate.
    • It be difficult navigating to accounts and drilling down into each specific customer to understand details.
    Incentivized
    Read full review
    PhoneBurner
    • Could be a little better on the pricing.
    • Could offer a better central administrative function.
    • Could provide more updates to the app.
    Incentivized
    Read full review
    Usability
    Oracle
    Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.
    Incentivized
    Read full review
    PhoneBurner
    PhoneBurner as I said before, has an excellent graphical interface, super friendly, with menus that the user can easily find and program the calls. The layout is good, fast, and has little delay and errors. I really like the tool and from the beginning, I had no difficulty with the usability.
    Incentivized
    Read full review
    Performance
    Oracle
    Some of the more complex customer reports we have created are slow to run at times.
    Incentivized
    Read full review
    PhoneBurner
    No answers on this topic
    Support Rating
    Oracle
    The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.
    Incentivized
    Read full review
    PhoneBurner
    Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
    Incentivized
    Read full review
    Online Training
    Oracle
    Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.
    Incentivized
    Read full review
    PhoneBurner
    No answers on this topic
    Implementation Rating
    Oracle
    If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
    Incentivized
    Read full review
    PhoneBurner
    No answers on this topic
    Alternatives Considered
    Oracle
    As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.
    Incentivized
    Read full review
    PhoneBurner
    We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Oracle
    When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.
    Incentivized
    Read full review
    PhoneBurner
    No answers on this topic
    Return on Investment
    Oracle
    • We can very easily pull up a customer's order and provide any detail they need. The time this saves compared to manually tracking customer orders and accounts is incredible.
    • Knowing exactly who is contacting customer service and what their orders status is before answering the calls makes the customer service reps job much easier than before.
    Incentivized
    Read full review
    PhoneBurner
    • [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
    • [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.
    Incentivized
    Read full review
    ScreenShots

    Oracle Sales Screenshots

    Screenshot of Task Based Home PageScreenshot of MobileScreenshot of Sales AssistantScreenshot of Sales ForecastingScreenshot of Win Probability

    PhoneBurner Screenshots

    Screenshot of the dialing interfaceScreenshot of PhoneBurner's spam flag and answer rate solutionScreenshot of an overview of PhoneBurner's lead routingScreenshot of an illustration of a call workflowScreenshot of PhoneBurner's inbuilt analyticsScreenshot of Connect Scores pickup probability