This system will save you time
November 27, 2021

This system will save you time

Graeme Canter | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Sales Planning and Performance Management
  • Oracle DataFox

Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

This is a system we use on a regular basis. It’s hugely important for my company to understand customer journeys and how our customers are thinking and working. To [do] this effectively we need systems like this to map the journey and capture exactly how we and others are interacting with them. This system, in particular, is crucial in making this happen and is very easy to use and its interfaces are some of the best in the market. They are a market-leading brand and have huge experience in this area. They produce great products that help companies like mine to ease [their] relationships with clients.
  • Great storage capability
  • Great interface
  • Smooth integration with other systems
  • Cost effective
  • Great user experience
  • Excellent support
  • Needs better visualisation tools
  • Needs to be more future facing
  • Needs to have more global capability
  • Helped increase revenues by 10%
  • Achieved a higher ROI
  • Helped attract more talent into the business
The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.

Do you think Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) delivers good value for the price?

Yes

Are you happy with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)'s feature set?

Yes

Did Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) live up to sales and marketing promises?

Yes

Did implementation of Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) go as expected?

I wasn't involved with the implementation phase

Would you buy Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) again?

Yes

Oracle CX Sales is extremely easy and straightforward to use and integrates with most third-party systems. Their interface is simple and doesn’t take a lot of experience to use in the way that the designers intended. There have many improvements to the system and interface that [have] taken a while to get right. But this has now been resolved and it’s super always to use and navigate through.
When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.
This system would work well across most sectors but especially well for sectors where customer relationships and data collection is paramount. Any cloud-based CRM system is worth its weight in gold if you can get the right data out that will help you service your clients in a better and more informed way. This system in particular allows you to do this in a way that others simply can’t match.

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Feature Ratings

Customer data management / contact management
7
Workflow management
7
Territory management
6
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
7
Quote & order management
8
Interaction tracking
8
Channel / partner relationship management
8
Case management
9
Call center management
8
Help desk management
8
Lead management
8
Email marketing
8
Task management
9
Reporting
8
Forecasting
7
Pipeline visualization
5
Customizable reports
8
Custom fields
8
Custom objects
8
Scripting environment
7
API for custom integration
8
Role-based user permissions
7
Single sign-on capability
8
Social data
8
Social engagement
7
Marketing automation
8
Compensation management
8
Mobile access
9