What users are saying about
3 Ratings
15 Ratings
3 Ratings
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Score 9.3 out of 100
15 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Paddle

We feel that Paddle is well suited in any software offering that requires an in-app purchase flow or a custom built subscription model. It's ease of set up and low overhead make it particularly attractive to small and medium businesses and software vendors that manage multiple products with a similar purchase pipeline.In very large platform scenarios, a fully custom solution might provide more flexibility since direct integration with the underlying payment processor can be built in-house. With this of course comes the cost of initial engineering and maintenance.
Ben Lachman | TrustRadius Reviewer

Recurly

I haven't used any other platform similar to Recurly, however, I can confidently claim Recurly to be a great tool because it makes work so easy, gives great insights for the marketing team and makes all the metrics easily readable for the management. This is one of the complete platforms which handles end to end work.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Paddle
8.7
Recurly
Product catalog & listings
Paddle
9.0
Recurly
Product management
Paddle
9.0
Recurly
Branding
Paddle
7.6
Recurly
Mobile storefront
Paddle
9.5
Recurly
Product variations
Paddle
9.0
Recurly
Website integration
Paddle
10.0
Recurly
Visual customization
Paddle
6.5
Recurly
CMS
Paddle
9.0
Recurly

Online Shopping Cart

Paddle
9.7
Recurly
Abandoned cart recovery
Paddle
9.5
Recurly
Checkout user experience
Paddle
10.0
Recurly

Online Payment System

Paddle
10.0
Recurly
eCommerce security
Paddle
10.0
Recurly

eCommerce Marketing

Paddle
8.5
Recurly
Promotions & discounts
Paddle
8.0
Recurly
Personalized recommendations
Paddle
9.0
Recurly

eCommerce Business Management

Paddle
9.0
Recurly
Multi-site management
Paddle
10.0
Recurly
Order processing
Paddle
10.0
Recurly
Inventory management
Paddle
8.0
Recurly
Custom functionality
Paddle
8.0
Recurly

Pros

Paddle

  • macOS application licensing/trials
  • JavaScript-based purchase page for web
  • Webhooks
Andrew Liakh | TrustRadius Reviewer

Recurly

  • Recurly is very easy to use. Their UI is very clean and intuitive, so my staff has no problem understanding how to handle payments in Recurly. They just released a new UI, which is currently in Beta, but does an even better job making the user experience great.
  • Recurly really helps reduce the time involved in collecting payment from a client. They have a dunning process which detects when a transaction has failed, and automatically re-tries running the payment several times before giving up. Recurly gives you full flexibility on how the dunning process works, including the ability to send your client payment declined notifications every few days to inspire them to update their payment info.
  • Recurly just added a new feature which can automatically update credit card information from clients whose card has expired. They ping the credit card company (visa, MC, AMEX, Discover) to retrieve new card information for cards who have just gone past their expiration dates. This is extremely handy, and has reduced the number of times we've had to contact our client to get updated billing information.
  • Recurly has excellent customer service. You can chat with an agent and receive an instant reply to your questions. I love this.
Mark Sorenson | TrustRadius Reviewer

Cons

Paddle

  • More detailed dashboard
  • Invoicing feature for accepting direct payments
  • It's better if they can offer lower transaction rates
Tarun Mangukiya | TrustRadius Reviewer

Recurly

  • It would be great to have the ability to generate a single payment invoice that details all the past due invoices, etc. This can be tough for larger customers that may have multiple in a month.
  • It would be extremely helpful to be able to re-generate an invoice once it's been set up. Sometimes we need to update a customer's company name if it's changed and have to do it manually rather than in the system.
Mae Ports | TrustRadius Reviewer

Likelihood to Renew

Paddle

No score
No answers yet
No answers on this topic

Recurly

Recurly 7.5
Based on 2 answers
I believe we would continue to use Recurly because they have shown that they are continually improving their software, and they listen to their customers
Anonymous | TrustRadius Reviewer

Support Rating

Paddle

No score
No answers yet
No answers on this topic

Recurly

Recurly 10.0
Based on 1 answer
They have always been quick to respond and help. I love their chat feature at the bottom right-hand corner of the platform.
Mae Ports | TrustRadius Reviewer

Alternatives Considered

Paddle

Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart recovery, and user suggestions are factored into their offering, their rates are more than competitive.
Ben Lachman | TrustRadius Reviewer

Recurly

Ease of use but also its what was here when I got here. I think they are the easiest quickest choice in our market but I honestly do not have a lot of experience with their competitors. I think they are a decent choice but its possible better choices exist- but if they fit your budget and your needs are very similar for each deal they make sense.
Anonymous | TrustRadius Reviewer

Return on Investment

Paddle

  • Paddle takes only 5% of sales, in comparison to 30% as Apple does.
  • We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.
Andrew Liakh | TrustRadius Reviewer

Recurly

  • Providing an interface for our subscribers to manage their own accounts has simplified our business tremendously. This alone has freed up hours of our staff's time each day.
  • Many customers receive new credit cards due to expiration or fraud. The time we spent in updating this information prior to using Recurly's Revenue Recovery feature versus now is significant.
Paul Ellul | TrustRadius Reviewer

Pricing Details

Paddle

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Recurly

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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