Paycor vs. Relias Learning Management System

Paycor has been a blessing overall for our company, but some tickets have sat, and while communication has happened, it takes longer than we'd like, which makes us feel deprioritized. The webinar that discussed what is coming down the line for Paycor, including integration into accounting systems, was so exciting. I also feel the trust being shown in Paycor is justified, and that they are best in the industry at staying on top of security.

Good for an organization who are in health care and in ABA. Not so good everyone else. There are courses specific to the industry, however, the glitches and the lack of support from the customer service staff makes it hard to recommend the product.

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• Open enrollment-their software is user friendly and has good features for end users and administrators
• Onboarding-entering new hires is easy
• Mass Template Upload-you can easily upload mass changes, the system is easy to use.
• Reporting-their reporting tool is improving and AI is incorporated into it.

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• Relias Learning Management System has a massive catalog of pre-built trainings available for employees to take at their leisure
• Relias Learning Management System has many compliance & hr related trainings based in the system already based on laws and regulations
• Relias Learning Management System makes it easy to record & build your own trainings to add into their system for specific employees in your company to take as you require

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The backend implementation is extremely complex and requires too much trial and error
• The implementation team is stretched thin and when onboarding new customers, they fall behind
• Their hours of operations need to be longer to cover an earlier start and later start. Also, in my experience, their support representatives are not well trained nor do they understand the product well.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Reporting is abominable, hasn't been updated in over 4 years.
• Organization of courses, modules, training plans, skills checklists, manuals, and tests— a lot of options and very challenging to differentiate
• Their mobile application is not user-friendly, it crashes, doesn't load certain courses, doesn't play audio on other ones, and has very poor performance.

Price point is the biggest driving factor. Paycor has made some strides in the customer service area and we've seen enough improvements that renewing our contract has become more a reality than a pipe dream. The system functions well and our employees are familiar with how it works, so to make a change would be a huge lift for our team

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

RMLS have become an important component of our agency's support systems. It provides consistent context for education and trainings as well as being flexible to allow staff to access it on their time. We have found many of the content sessions to be very useful for staff development and supportive of our overall agency goals and strategies.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Paycor’s ease of use is outstanding. I have trained multiple team members on how to use the system to fit their recruiting needs and they have all been shocked with how intuitive the system is. If there is ever a time when the system isn’t as straightforward then the knowledge base is a huge help in getting us the answers we need!

I enjoy the ease of setup. It has a large course library and selection filter to choose by
profession and/or module type. Even though it has a generic user
interface and navigating tools, but it gets the job done. It offers the
basic and simple delivery, tracking, and reporting.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I feel like Paycor is always up and running! If they are planning downtime, they communicate it clearly. Every once in a while, I get something that says the system isn't working but it is usually back up within the hour. I typically find by the time that the employees complain about it, that it is resolved within the system.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

For the most part, everything moves super fast. There are a few sections (Expense Management) that sometimes take a bit to load correctly. Or if they are interesting, it takes a minute to talk to each other! But reports are quickly downloaded and available! Even data heavy reports run fairly fast!

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

I feel like support will transfer you back and forth between departments and put you on hold forever. I believe it is very difficult to see the status of an open ticket. During my experience, it feels like the client has to push all communication and request updates from support regularly.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Our implementation specialist was second-to-none, and upon 'graduating' from implementation, we were underwhelmed by the support after that. Due to the thoroughness of our implementation, we have had few occasions to contact support. We've been passed among several different contact persons, but have always received answers to our questions.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The training was helpful and covered the basic functionality of the system, but it did not stand out as exceptional. The presenter was knowledgeable and answered questions appropriately, but much of the content felt focused on standard product features rather than our specific business processes and use cases. I would have liked to see more hands-on exercises, deeper workflow examples, and practical demonstrations tied to real-world scenarios. Overall, the training was good and provided value, but there is opportunity to make it more engaging, more customized to our organization, and more impactful for long-term user adoption.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

The online training was adequate and covered the core functionality of the platform, but it felt similar to many standard software training libraries available today. The content was easy to access and generally well organized, but it lacked the depth, interactivity, and real-world application needed to make it particularly memorable or impactful. I would have liked to see more role-based learning paths, practical business scenarios, hands-on exercises, and guidance tailored to different user groups. Overall, the training met basic expectations and provided useful information, but it did not differentiate itself from typical web-based training programs offered by most HCM providers.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It was very easy to implement. It's cloud based, so the most difficult part was getting users loaded.

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Independently Invited by TrustRadius

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Overall, Paycor is a solid system that meets most of our needs. It offers a wide range of functionality and generally performs well. However, there are a few technical issues that create challenges, particularly within the onboarding module. From the few systems we have used, Paycor has the most potential

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Relias has significantly more and higher quality training courses and video offerings than any competitor in the space. At the end of the day, it's about the caregivers receiving as much information they can to be successful.

I gave it a 10 because we only use it across one organization. However, it has allowed us to break it into multiple departments and layers of management. It is also easy for us to utilize across different locations but still under one master company. They have always provided us support when we decide to change something on an organizational level

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• We can process Payroll in a 25% of the time that we previously could.
• Scheduling takes 2 or 3 times as much effort as it did before.
• Onboarding allows employees to do self-service but comes with a lot of questions from team members so it is net the same amount of time at the end of the day.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• We have been able to manage a large amount of training for a diverse work force more efficiently.
• We are adding functionality to be able to use the system to circulate materials to our workforce where documentation of knowledge/understanding is needed,

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info