Phone.com vs. Webex App

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Phone.com
Score 10.0 out of 10
N/A
Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.
$12.99
per month
Webex App
Score 8.1 out of 10
N/A
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
$0
user/month
Pricing
Phone.comWebex App
Editions & Modules
IP Phone Connection
$4.99
per month, per device
Phone Numbers
$4.99
per month
Call Recording
$7.99
per month
Basic Users
$12.99
per user, per month
Plus Users
$19.99
per user, per month
Pro Users
$29.99
per user, per month
Lice Receptionist
Starting at $90
per month
Global Phone Numbers
Starting at $4.99
per month
International Dialing
Vary Rates
Basic Plan
$0.00
user/month
Meet Plan
$13.50
user/month
Meet + Call Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
Phone.comWebex App
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.
More Pricing Information
Features
Phone.comWebex App
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Phone.com
10.0
2 Ratings
22% above category average
Webex App
-
Ratings
Hosted PBX10.02 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)10.02 Ratings00 Ratings
User templates10.02 Ratings00 Ratings
Call reports10.02 Ratings00 Ratings
Directory of employee names10.02 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Phone.com
10.0
2 Ratings
18% above category average
Webex App
-
Ratings
Answering rules10.02 Ratings00 Ratings
Call recording10.02 Ratings00 Ratings
Call park10.01 Ratings00 Ratings
Call screening10.02 Ratings00 Ratings
Message alerts10.02 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Phone.com
10.0
1 Ratings
21% above category average
Webex App
-
Ratings
Audio conferencing10.01 Ratings00 Ratings
Instant messaging10.01 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Phone.com
10.0
2 Ratings
21% above category average
Webex App
-
Ratings
Mobile app for iOS10.01 Ratings00 Ratings
Mobile app for Android10.01 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Phone.com
-
Ratings
Webex App
7.9
551 Ratings
0% above category average
Task Management00 Ratings7.7309 Ratings
Gantt Charts00 Ratings7.2140 Ratings
Scheduling00 Ratings8.1425 Ratings
Workflow Automation00 Ratings7.5204 Ratings
Mobile Access00 Ratings8.8517 Ratings
Search00 Ratings8.1433 Ratings
Visual planning tools00 Ratings8.1228 Ratings
Communication
Comparison of Communication features of Product A and Product B
Phone.com
-
Ratings
Webex App
8.5
595 Ratings
6% above category average
Chat00 Ratings8.8585 Ratings
Notifications00 Ratings8.6576 Ratings
Discussions00 Ratings8.7528 Ratings
Surveys00 Ratings8.5282 Ratings
Internal knowledgebase00 Ratings8.1260 Ratings
Integrates with GoToMeeting00 Ratings8.2151 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.7175 Ratings
Integrates with Outlook00 Ratings8.6382 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Phone.com
-
Ratings
Webex App
8.1
509 Ratings
0% below category average
Versioning00 Ratings7.8297 Ratings
Video files00 Ratings7.8436 Ratings
Audio files00 Ratings8.3437 Ratings
Document collaboration00 Ratings7.8411 Ratings
Access control00 Ratings8.5317 Ratings
Advanced security features00 Ratings8.1323 Ratings
Integrates with Google Drive00 Ratings8.4168 Ratings
Device sync00 Ratings8.5293 Ratings
Best Alternatives
Phone.comWebex App
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
Stackby
Stackby
Score 9.6 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Phone.comWebex App
Likelihood to Recommend
10.0
(2 ratings)
8.4
(661 ratings)
Likelihood to Renew
-
(0 ratings)
8.6
(26 ratings)
Usability
-
(0 ratings)
8.9
(392 ratings)
Availability
-
(0 ratings)
7.7
(9 ratings)
Performance
-
(0 ratings)
8.2
(9 ratings)
Support Rating
-
(0 ratings)
7.9
(395 ratings)
In-Person Training
-
(0 ratings)
8.2
(3 ratings)
Online Training
-
(0 ratings)
8.6
(6 ratings)
Implementation Rating
-
(0 ratings)
8.8
(11 ratings)
Configurability
-
(0 ratings)
7.8
(10 ratings)
Ease of integration
-
(0 ratings)
7.9
(7 ratings)
Product Scalability
-
(0 ratings)
8.8
(8 ratings)
Vendor post-sale
-
(0 ratings)
8.3
(6 ratings)
Vendor pre-sale
-
(0 ratings)
8.4
(7 ratings)
User Testimonials
Phone.comWebex App
Likelihood to Recommend
Phone.com
Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Read full review
Cisco
The biggest use case I have for Webex is the public and private Spaces feature. It is so handy to have a single place where I can collaborate with team members on a single project. We can chat about new ideas and share files just on that specific project. That way I am not having to search email, or a Sharepoint site or a network drives for files. And I don't have to search through a separate chat log for ideas for this project. Add to that that I can use the Webex app on my PC, Mac, iphone and Android tablet and that makes it the killer app.
Read full review
Pros
Phone.com
  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
Read full review
Cisco
  • High-quality, high-impact communications in our workflow.
  • It's great for sharing large documents, it doesn't slow down our communications.
  • The dark mode is excellent, it has a good image and seamless integration features.
  • We can record meetings, which is perfect for backing up any information that may be overlooked.
Read full review
Cons
Phone.com
  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Read full review
Cisco
  • The PIN message function is getting deleted after some time. I would prefer it to retain all PIN messages.
  • Option to add multiple quiet hours. This will allow me to set quiet hours for the whole weekend and not just the time range similar to weekdays.
  • Paste cells on messages. When I paste, for example, a 3x3 cell from a spreadsheet, the columns and rows are removed.
Read full review
Likelihood to Renew
Phone.com
No answers on this topic
Cisco
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Read full review
Usability
Phone.com
No answers on this topic
Cisco
Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
Read full review
Reliability and Availability
Phone.com
No answers on this topic
Cisco
I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
Read full review
Performance
Phone.com
No answers on this topic
Cisco
Software loads and runs well. I like the ability to run the full app version, or, just run through a browser using a lightweight webex experience. In a pinch, this ability has saved my bacon when I had to connect in an emergency on a borrowed phone or computer
Read full review
Support Rating
Phone.com
No answers on this topic
Cisco
The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.
Read full review
In-Person Training
Phone.com
No answers on this topic
Cisco
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Read full review
Online Training
Phone.com
No answers on this topic
Cisco
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
Read full review
Implementation Rating
Phone.com
No answers on this topic
Cisco
There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
Read full review
Alternatives Considered
Phone.com
No answers on this topic
Cisco
A lot of drops from calls/meetings frustrated me and my customers in some cases, but with Webex App, I see very less (or even null) drops, even when I am streaming HD content through my camera, even when I connected with the support team for other products for an explanation, they blame it on ISP even though my ISP gives around 200 Mbps speed, Webex App is miraculously never "affected" by ISP speed.
Read full review
Scalability
Phone.com
No answers on this topic
Cisco
Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
Read full review
Return on Investment
Phone.com
  • Reduced cost and improved our efficiency - all reps love it.
Read full review
Cisco
  • Cisco Jabber helped us develop a Business Continuity Plan in case of emergencies.
  • It allowed our employees to answer their office-phones remotely.
  • It saved us a 10.000$ investment every 4 years on the desk phones for only the Turkey office, possibly much higher figures on the global scale of Hilti.
Read full review
ScreenShots

Phone.com Screenshots

Screenshot of Phone.com Dashboard