Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Phone.com
Score 10.0 out of 10
N/A
Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.
$12.99
per month
Zoom Workplace
Score 8.2 out of 10
N/A
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
$5
per month per license
Pricing
Phone.comZoom Workplace
Editions & Modules
IP Phone Connection
$4.99
per month, per device
Phone Numbers
$4.99
per month
Call Recording
$7.99
per month
Basic Users
$12.99
per user, per month
Plus Users
$19.99
per user, per month
Pro Users
$29.99
per user, per month
Lice Receptionist
Starting at $90
per month
Global Phone Numbers
Starting at $4.99
per month
International Dialing
Vary Rates
Add-On Zoom Translated Captions
$5
per month per license
Add-On - Zoom Whiteboard
$24.90
per year
Pro
$149.90
per year per user
Business
$199.90
per year per user
Business Plus
$250.00
per year per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Zoom IQ for Sales
Contact Sales
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
Phone.comZoom Workplace
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.
More Pricing Information
Features
Phone.comZoom Workplace
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Phone.com
10.0
2 Ratings
22% above category average
Zoom Workplace
5.9
68 Ratings
32% below category average
Hosted PBX10.02 Ratings5.438 Ratings
Multi-level Interactive Voice Response (IVR)10.02 Ratings5.741 Ratings
User templates10.02 Ratings00 Ratings
Call reports10.02 Ratings00 Ratings
Directory of employee names10.02 Ratings6.762 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Phone.com
10.0
2 Ratings
18% above category average
Zoom Workplace
6.8
72 Ratings
18% below category average
Answering rules10.02 Ratings6.654 Ratings
Call recording10.02 Ratings8.266 Ratings
Call park10.01 Ratings5.945 Ratings
Call screening10.02 Ratings6.548 Ratings
Message alerts10.02 Ratings6.358 Ratings
Business SMS/External Messaging00 Ratings7.237 Ratings
Voicemail Transcription00 Ratings7.149 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Phone.com
10.0
1 Ratings
21% above category average
Zoom Workplace
-
Ratings
Audio conferencing10.01 Ratings00 Ratings
Instant messaging10.01 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Phone.com
10.0
2 Ratings
21% above category average
Zoom Workplace
7.3
86 Ratings
14% below category average
Mobile app for iOS10.01 Ratings8.081 Ratings
Mobile app for Android10.01 Ratings6.654 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Phone.com
-
Ratings
Zoom Workplace
7.0
782 Ratings
13% below category average
High quality audio00 Ratings7.5776 Ratings
High quality video00 Ratings7.4777 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Phone.com
-
Ratings
Zoom Workplace
7.5
776 Ratings
4% below category average
Desktop sharing00 Ratings8.1775 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Phone.com
-
Ratings
Zoom Workplace
7.5
782 Ratings
6% below category average
Calendar integration00 Ratings7.5703 Ratings
Meeting initiation00 Ratings7.9761 Ratings
Record meetings / events00 Ratings7.8736 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Phone.com
-
Ratings
Zoom Workplace
7.2
674 Ratings
6% below category average
Live chat00 Ratings7.5656 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Phone.com
-
Ratings
Zoom Workplace
7.2
656 Ratings
6% below category average
User authentication00 Ratings6.9572 Ratings
Participant roles & permissions00 Ratings7.0627 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Phone.com
-
Ratings
Zoom Workplace
6.3
66 Ratings
19% below category average
Centralized communications management00 Ratings5.958 Ratings
Team messaging00 Ratings6.356 Ratings
Team document sharing00 Ratings7.250 Ratings
Call and meeting analytics00 Ratings5.954 Ratings
Best Alternatives
Phone.comZoom Workplace
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Phone.comZoom Workplace
Likelihood to Recommend
10.0
(2 ratings)
7.0
(813 ratings)
Likelihood to Renew
-
(0 ratings)
3.6
(17 ratings)
Usability
-
(0 ratings)
6.3
(39 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
3.1
(40 ratings)
Implementation Rating
-
(0 ratings)
9.6
(7 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.0
(13 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
9.2
(8 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Phone.comZoom Workplace
Likelihood to Recommend
Phone.com
Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Read full review
Zoom
I think Zoom runs circles around Teams! I just wish starting meetings was easier - anyone with a link should be able to start the meeting the way you can in Teams. It would also be great to be able to see participants when you are sharing your screen.
Read full review
Pros
Phone.com
  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
Read full review
Zoom
  • I love how easy it is to set the focus on the presenter. It is annoying when people don't spotlight themselves as a presenter, so you get to see the whole gallery of attendees in smaller, two-inch windows.
  • I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats.
  • The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me.
Read full review
Cons
Phone.com
  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Read full review
Zoom
  • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
  • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
  • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
Read full review
Likelihood to Renew
Phone.com
No answers on this topic
Zoom
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Read full review
Usability
Phone.com
No answers on this topic
Zoom
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
Read full review
Reliability and Availability
Phone.com
No answers on this topic
Zoom
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Read full review
Performance
Phone.com
No answers on this topic
Zoom
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Read full review
Support Rating
Phone.com
No answers on this topic
Zoom
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Read full review
Implementation Rating
Phone.com
No answers on this topic
Zoom
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Read full review
Alternatives Considered
Phone.com
No answers on this topic
Zoom
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Read full review
Contract Terms and Pricing Model
Phone.com
No answers on this topic
Zoom
The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
Read full review
Scalability
Phone.com
No answers on this topic
Zoom
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Read full review
Professional Services
Phone.com
No answers on this topic
Zoom
Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
Read full review
Return on Investment
Phone.com
  • Reduced cost and improved our efficiency - all reps love it.
Read full review
Zoom
  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Read full review
ScreenShots

Phone.com Screenshots

Screenshot of Phone.com Dashboard

Zoom Workplace Screenshots

Screenshot of the new Zoom Meetings experience in Zoom Workplace with multi-speaker view.Screenshot of the Ask AI Companion feature, that will be able to gather, synthesize, and share information across Zoom Workplace to help prepare for meetings.Screenshot of the new combined Meetings and Calendar tab in Zoom Workplace, used to attach meeting materials like files and whiteboards.Screenshot of smart name tags that allow other meeting participants to see participant names in a Zoom Room.