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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pipedrive

    Score8.7 out of 10
    N/APipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

    $24

    per month per seat

    SAP Business One

    Score8.5 out of 10
    N/ASAP Business One is an integrated enterprise resource planning (ERP) solution for small and medium-sized businesses, The product encompasses functionality around sales, customer relationships, inventory, operations, financials and human resources.

    $99

    per month

    Pricing
    PipedriveSAP Business One
    Editions & Modules
    Essential
    $24
    per month per seat
    Advanced
    $49
    per month per seat
    Professional
    $69
    per month per seat
    Power
    $79
    per month per seat
    Enterprise
    $129
    per month per seat
    Limited
    $99.00
    per month
    Starter
    $110.00
    per month
    Pro
    $132.00
    per month
    Offerings
    Pricing Offerings
    PipedriveSAP Business One
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMonthly plans are available. The Essentials monthly plan at $24 per month.—
    More Pricing Information
    Community Pulse
    PipedriveSAP Business One
    Considered Both Products
    Pipedrive Inc.
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    22 Answers
    92%
    Would buy again
    11 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    21 Answers
    91%
    Delivers good value for the price
    10 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    22 Answers
    100%
    Happy with the feature set
    12 Answers
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    17 Answers
    90%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    16 Answers
    80%
    Implementation went as expected
    8 Answers
    Features
    PipedriveSAP Business One
    Sales Force Automation
    Comparison of Sales Force Automation features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    7.9
    68 Ratings
    1% above category average
    SAP Business One
    -
    Ratings
    Customer data management / contact management8.724 Ratings00 Ratings
    Workflow management7.821 Ratings00 Ratings
    Territory management6.514 Ratings00 Ratings
    Opportunity management8.365 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.864 Ratings00 Ratings
    Contract management8.317 Ratings00 Ratings
    Quote & order management7.314 Ratings00 Ratings
    Interaction tracking8.521 Ratings00 Ratings
    Channel / partner relationship management7.116 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    2.9
    7 Ratings
    91% below category average
    SAP Business One
    -
    Ratings
    Case management4.76 Ratings00 Ratings
    Call center management1.15 Ratings00 Ratings
    Help desk management3.16 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    7.5
    49 Ratings
    3% below category average
    SAP Business One
    -
    Ratings
    Lead management7.549 Ratings00 Ratings
    Email marketing7.613 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    6.7
    67 Ratings
    14% below category average
    SAP Business One
    -
    Ratings
    Task management7.964 Ratings00 Ratings
    Billing and invoicing management4.15 Ratings00 Ratings
    Reporting8.263 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    7.8
    68 Ratings
    2% above category average
    SAP Business One
    -
    Ratings
    Forecasting7.719 Ratings00 Ratings
    Pipeline visualization8.268 Ratings00 Ratings
    Customizable reports7.516 Ratings00 Ratings
    Customization
    Comparison of Customization features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    6.4
    64 Ratings
    18% below category average
    SAP Business One
    9.9
    40 Ratings
    27% above category average
    Custom fields8.664 Ratings00 Ratings
    Custom objects8.554 Ratings00 Ratings
    Scripting environment1.04 Ratings00 Ratings
    API for custom integration7.646 Ratings9.738 Ratings
    Plug-ins00 Ratings10.037 Ratings
    Security
    Comparison of Security features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    6.7
    62 Ratings
    23% below category average
    SAP Business One
    9.9
    44 Ratings
    16% above category average
    Single sign-on capability6.112 Ratings9.736 Ratings
    Role-based user permissions7.360 Ratings10.043 Ratings
    Social CRM
    Comparison of Social CRM features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    1.1
    5 Ratings
    149% below category average
    SAP Business One
    -
    Ratings
    Social data1.15 Ratings00 Ratings
    Social engagement1.15 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    3.6
    7 Ratings
    71% below category average
    SAP Business One
    -
    Ratings
    Marketing automation3.67 Ratings00 Ratings
    Compensation management3.54 Ratings00 Ratings
    Platform
    Comparison of Platform features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    8.2
    61 Ratings
    7% above category average
    SAP Business One
    -
    Ratings
    Mobile access8.261 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    -
    Ratings
    SAP Business One
    9.9
    12 Ratings
    27% above category average
    Pay calculation00 Ratings10.011 Ratings
    Benefit plan administration00 Ratings10.09 Ratings
    Direct deposit files00 Ratings9.510 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    -
    Ratings
    SAP Business One
    9.0
    45 Ratings
    18% above category average
    Dashboards00 Ratings8.940 Ratings
    Standard reports00 Ratings9.345 Ratings
    Custom reports00 Ratings8.941 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    -
    Ratings
    SAP Business One
    5.9
    46 Ratings
    27% below category average
    Accounts payable00 Ratings9.746 Ratings
    Accounts receivable00 Ratings10.045 Ratings
    Global Financial Support00 Ratings9.928 Ratings
    Primary and Secondary Ledgers00 Ratings8.831 Ratings
    Journals and Reconciliations00 Ratings9.638 Ratings
    Configurable Accounting00 Ratings9.436 Ratings
    Standardized Processes00 Ratings9.641 Ratings
    Inventory Management
    Comparison of Inventory Management features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    -
    Ratings
    SAP Business One
    9.4
    45 Ratings
    16% above category average
    Inventory tracking00 Ratings9.745 Ratings
    Automatic reordering00 Ratings9.931 Ratings
    Location management00 Ratings10.041 Ratings
    Order Management
    Comparison of Order Management features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    -
    Ratings
    SAP Business One
    8.1
    43 Ratings
    2% above category average
    Pricing00 Ratings9.941 Ratings
    Order entry00 Ratings9.943 Ratings
    Credit card processing00 Ratings9.724 Ratings
    Cost of goods sold00 Ratings9.742 Ratings
    Order Orchestration00 Ratings10.033 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    -
    Ratings
    SAP Business One
    7.4
    39 Ratings
    2% below category average
    Billing Management00 Ratings9.734 Ratings
    Cash and Asset Management00 Ratings10.030 Ratings
    Travel & Expense Management00 Ratings9.823 Ratings
    Budgetary Control & Encumbrance Accounting00 Ratings9.928 Ratings
    Period Close00 Ratings9.535 Ratings
    Project Financial Management
    Comparison of Project Financial Management features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    -
    Ratings
    SAP Business One
    7.0
    19 Ratings
    8% below category average
    Budgeting and Forecasting00 Ratings7.017 Ratings
    Project Costing00 Ratings7.016 Ratings
    Cost Capture00 Ratings7.016 Ratings
    Capital Project Management00 Ratings7.011 Ratings
    Customer Contract Compliance00 Ratings7.014 Ratings
    Project Revenue Recognition00 Ratings6.116 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    -
    Ratings
    SAP Business One
    9.1
    17 Ratings
    25% above category average
    Project Planning and Scheduling00 Ratings9.916 Ratings
    Task Insight for Project Managers00 Ratings9.913 Ratings
    Project Mobile Functionality00 Ratings9.612 Ratings
    Definable Resource Pools00 Ratings9.810 Ratings
    Grants Management
    Comparison of Grants Management features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    -
    Ratings
    SAP Business One
    8.4
    16 Ratings
    11% above category average
    Award Lifecycle Management00 Ratings10.010 Ratings
    Procurement
    Comparison of Procurement features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    -
    Ratings
    SAP Business One
    8.5
    19 Ratings
    18% above category average
    Bids Analyzed and Compared00 Ratings9.912 Ratings
    Contract Authoring00 Ratings10.013 Ratings
    Contract Repository00 Ratings9.211 Ratings
    Requisitions-to-Purchase Orders Integrated00 Ratings9.615 Ratings
    Supplier Management00 Ratings9.614 Ratings
    Risk Management
    Comparison of Risk Management features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    -
    Ratings
    SAP Business One
    8.6
    11 Ratings
    24% above category average
    Risk Repository00 Ratings9.59 Ratings
    Control Management00 Ratings9.110 Ratings
    Control Efficiency Assessments00 Ratings9.19 Ratings
    Issue Detection00 Ratings9.110 Ratings
    Remediation and Certification00 Ratings10.07 Ratings
    Logistics
    Comparison of Logistics features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    -
    Ratings
    SAP Business One
    8.1
    25 Ratings
    15% above category average
    Transportation Planning and Optimization00 Ratings9.917 Ratings
    Transportation Execution Management00 Ratings9.515 Ratings
    Trade and Customs Management00 Ratings9.615 Ratings
    Fulfillment Management00 Ratings9.718 Ratings
    Warehouse Workforce Management00 Ratings9.816 Ratings
    Manufacturing
    Comparison of Manufacturing features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    -
    Ratings
    SAP Business One
    9.2
    21 Ratings
    21% above category average
    Production Process Design00 Ratings9.719 Ratings
    Production Management00 Ratings10.019 Ratings
    Configuration Management00 Ratings9.715 Ratings
    Work Execution00 Ratings9.817 Ratings
    Manufacturing Costs00 Ratings9.817 Ratings
    Supply Chain
    Comparison of Supply Chain features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    -
    Ratings
    SAP Business One
    8.0
    27 Ratings
    9% above category average
    Forecasting00 Ratings8.625 Ratings
    Inventory Planning00 Ratings8.227 Ratings
    Performance Monitoring00 Ratings8.121 Ratings
    Product Lifecycle Management
    Comparison of Product Lifecycle Management features of Pipedrive and SAP Business One
    Feature
    Pipedrive
    -
    Ratings
    SAP Business One
    9.6
    19 Ratings
    26% above category average
    Proposal Management00 Ratings8.115 Ratings
    Product Master Data Management00 Ratings9.317 Ratings
    Best Alternatives
    PipedriveSAP Business One
    Small Businesses
    Salesflare
    Score10 out of 10
    Zoho One
    Score9.2 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Zoho One
    Score9.2 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Microsoft Dynamics AX (discontinued)
    Score4.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PipedriveSAP Business One
    Likelihood to Recommend
    8.0
    (72 ratings)
    9.1
    (51 ratings)
    Likelihood to Renew
    8.0
    (3 ratings)
    4.6
    (9 ratings)
    Usability
    9.0
    (25 ratings)
    9.1
    (15 ratings)
    Availability
    8.2
    (1 ratings)
    9.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    8.5
    (15 ratings)
    9.0
    (11 ratings)
    In-Person Training
    -
    (0 ratings)
    7.7
    (2 ratings)
    Online Training
    -
    (0 ratings)
    4.5
    (2 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    2.8
    (24 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    PipedriveSAP Business One
    Likelihood to Recommend
    Pipedrive Inc.
    Pipedrive is a fantastic tool to help monitor and track lead generation and referral sources. It helps maintain accountability with the sales team and helps ensure that we are doing appropriate marketing to maintain a steady influx of cases. The weekly and quarterly sales reports that it can generate are incredibly helpful and insightful. They help inform us of what we need to focus on each quarter/year.
    Incentivized
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    SAP
    SAP Business One would be more useful if it contained tools to acommodate the growing need of online sales. A more complete shipping module which handles tracking numbers with the common couriers would be great. A built in warehouse management system would be great designed to be used with barcode scanners
    Incentivized
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    Pros
    Pipedrive Inc.
    • Great visual visibility of the funnel plus easy to drag the deals across the stages
    • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
    • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
    Read full review
    SAP
    • SAP Business One is more suitable for small and medium scale enterprises
    • SAP Business One is : analytics, mobile technologies, cloud technologies
    • SAP Business One has exceptional performance in handling business functions such as purchasing and operations and customer relationship management
    • An important key features of SAP Business One is Reporting and Analytics.
    Incentivized
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    Cons
    Pipedrive Inc.
    • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
    • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
    • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
    Incentivized
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    SAP
    • Following a bench mark process - this seems contradicting to flexibility however we have wished we could follow more of an industry benchmark. Our challenge as a small company has been knowing how to properly use the system. We have discovered that we have set up the system wrong based and are using it improperly which has cause a lot work to correct.
    • Better live reporting options - current we are on prem SQL. Yes SAP is moving to HANA however smaller companies like ourselves are not ready for that. We need to be able to maintain our existing SQL DB. We also have a demand for live BI Reporting. It has been difficult to do this with our current set up.
    • Error handling - have found it very difficult to troubleshoot. Errors are not always clear and answers are hard to find.
    Incentivized
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    Likelihood to Renew
    Pipedrive Inc.
    -2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
    Incentivized
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    SAP
    As I said before, it is a first level tool, well developed, and with very strong development support, although the learning curve, its implementation, the cost-benefit ratio, the price and the user experience is not the most suitable for small and medium-sized companies. It is a company with extensive experience, market positioning, technical support and expanded use
    Incentivized
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    Usability
    Pipedrive Inc.
    Pipedrive is easy to use and has a clean interface so we can follow up accurately. Its custom features help manage leads and evaluate team performance. It saves time and improves efficiency. Pipedrive is stable and supports integrations and automation.
    Incentivized
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    SAP
    I would like to give 8 out of 10 rating for SAP Business One because SAP Business One is a good choice for the mostly used business management solutions for the small and medium-sized companies. SAP Business One can help in optimizing the existing business process and enables streamline business processes for the daily activities for all users across the entire organization. The importance realization of SAP Business One implementation is based on the selection of the good reputation partner and its approach for the entire implementation. SAP Business One is a user-friendly and easy to use Enterprise system that the organization can benefit its features and functionalities by utilizing it.
    Incentivized
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    Reliability and Availability
    Pipedrive Inc.
    No answers on this topic
    SAP
    The SAP Business One software is up and running every time
    you need it as it was planned. In more than 6 years that we have been
    using the product, it has never been unavailable and if it ever was, it was because of a planned maintenance window scheduled in the company.
    Incentivized
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    Performance
    Pipedrive Inc.
    No answers on this topic
    SAP
    SAP Business One performance depends mostly on the speed of your internal servers, should you have the solution on premise as we do. Sometimes the system tends to be a little slower for some users when others are executing really big reports of performing some batch loads, but generally, the performance is acceptable to all the users.
    Incentivized
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    Support Rating
    Pipedrive Inc.
    Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
    Incentivized
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    SAP
    I rate my experience with SAP Business One's support team as excellent (10). They are easy to contact and effortless to work with on any issue or concern. I like the support SAP provides for any of their products. SAP has a great backing and I would recommend them to any of my colleagues.
    Incentivized
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    In-Person Training
    Pipedrive Inc.
    No answers on this topic
    SAP
    The training I get was a consultant level training, so it's basically a 6 weeks training covering every aspect and every module of the system. It covered most common use cases and exercise training so you can get along with the software, as well as examples so there culd be a better understanding.
    Incentivized
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    Online Training
    Pipedrive Inc.
    No answers on this topic
    SAP
    Over the past two years SAP has added a great deal of new SAP Business One on-line training for version 9.0 and 9.1. Most of the training is very strong, but some is difficult to understand and follow. Additionally, SAP still has a few holes in their on-line training around Production, Bill-of-Materials, MRP and Service.
    Incentivized
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    Implementation Rating
    Pipedrive Inc.
    Experiment is the only way to start
    Read full review
    SAP
    These implementations are not easy. Even a standard implementation can be difficult. With a never-been-done-before implementation, the implementation team and the user team need to be thorough with planning, make a decision on key points, and stick to them before any design happens. Our biggest challenge was not from StellarOne, rather it was from the mid-implementation decisions from our internal team. StellarOne did a great job warning us, implementing our decision, and then helping us adjust our SAP to handle the new direction we took.
    Incentivized
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    Alternatives Considered
    Pipedrive Inc.
    I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
    Incentivized
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    SAP
    SAP provides the most robust solution, with modules available for all department managers and even options for customization according to the company's special needs. We especially used the Crystal reports options to provide reports for each module. Overall, even if it's not the least expensive option, it has the best value for money.
    Incentivized
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    Scalability
    Pipedrive Inc.
    No answers on this topic
    SAP
    For most small businesses, the only way you outgrow SAP Business One is if the nature of your business changes radically. Going from 1 to 50 users is quite easy with SAP B1. Going beyond 50 may require moving to the Hana SAP B1 platform to maintain or improve performance, but the path is there.
    Add-ons to SAP B1 can also be added as specific needs are encountered that are not closely met by the standard product. These may be required early in the product life because of the nature of your business, or as you expand the use of SAP B1.
    Incentivized
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    Return on Investment
    Pipedrive Inc.
    • Great on setup which made our work easier and less technically equipped people can manage a lot of things(compared to SalesForce where you need to hire a developer to set it up)
    • We were able to integrate our calling system easily and get things going on the lead calling aspect.
    • Great multipipeline option where we were able to manage both organisations under one roof.
    Incentivized
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    SAP
    • Employee efficiency has definitely increased with SAP Business One. This is attributed in a lot of ways to information visibility. Our employees are able to gather the data they need, quickly, and effectively.
    • Identifying inconsistencies in pricing has also been accomplished through use of reporting off individual tables. Previously, we weren't able to access our data in such a way as to enable us to write custom reports in-house.
    • We have also benefited greatly from having a single source of all business information. We utilize SAP Business One exclusively in-house. All documentation is attached to specific orders and Business Partners, as well as serialized equipment that has been sold.
    Incentivized
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    ScreenShots

    Pipedrive Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot