Pipedrive vs. Sugar Sell (SugarCRM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pipedrive
Score 8.2 out of 10
N/A
Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.
$9
per month
Sugar Sell (SugarCRM)
Score 7.2 out of 10
N/A
Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.
$52
per month
Pricing
PipedriveSugar Sell (SugarCRM)
Editions & Modules
Essential
$15.00
per month
Advanced
$29.00
per month
Professional
$59.00
per month
Sugar Professional
$52.00
Per User/Per Month (billed annually)
Sugar Sell
$80.00
Per User/Per Month (billed annually)
Sugar Enterprise
$85.00
Per User/Per Month (billed annually)
Offerings
Pricing Offerings
PipedriveSugar Sell (SugarCRM)
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
PipedriveSugar Sell (SugarCRM)
Considered Both Products
Pipedrive
Chose Pipedrive
Pipedrive stands ahead of SugarCRM in its ease of use, its simplicity and zero overhead information that is not needed in order to manage your leads. Pipedrive is our preferred tool since it has everything you would really need is a pretty simple, clean, and easy to use and …
Sugar Sell (SugarCRM)
Top Pros
Top Cons
Features
PipedriveSugar Sell (SugarCRM)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Pipedrive
6.3
59 Ratings
23% below category average
Sugar Sell (SugarCRM)
8.2
32 Ratings
4% above category average
Customer data management / contact management6.515 Ratings8.831 Ratings
Workflow management7.812 Ratings7.927 Ratings
Territory management6.68 Ratings8.625 Ratings
Opportunity management9.057 Ratings8.225 Ratings
Integration with email client (e.g., Outlook or Gmail)7.555 Ratings9.028 Ratings
Contract management3.09 Ratings8.725 Ratings
Quote & order management5.17 Ratings7.823 Ratings
Interaction tracking7.113 Ratings7.229 Ratings
Channel / partner relationship management4.39 Ratings7.924 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Pipedrive
2.9
7 Ratings
91% below category average
Sugar Sell (SugarCRM)
8.2
23 Ratings
6% above category average
Case management4.76 Ratings8.823 Ratings
Call center management1.15 Ratings8.118 Ratings
Help desk management3.16 Ratings7.716 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Pipedrive
8.6
40 Ratings
9% above category average
Sugar Sell (SugarCRM)
8.0
24 Ratings
2% above category average
Lead management8.640 Ratings8.621 Ratings
Email marketing8.74 Ratings7.322 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Pipedrive
6.4
58 Ratings
19% below category average
Sugar Sell (SugarCRM)
8.9
27 Ratings
14% above category average
Task management7.855 Ratings8.825 Ratings
Billing and invoicing management4.15 Ratings9.117 Ratings
Reporting7.354 Ratings8.823 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Pipedrive
5.1
60 Ratings
41% below category average
Sugar Sell (SugarCRM)
8.8
27 Ratings
13% above category average
Forecasting5.111 Ratings8.723 Ratings
Pipeline visualization8.660 Ratings8.724 Ratings
Customizable reports1.78 Ratings8.826 Ratings
Customization
Comparison of Customization features of Product A and Product B
Pipedrive
5.9
56 Ratings
28% below category average
Sugar Sell (SugarCRM)
8.8
28 Ratings
12% above category average
Custom fields7.256 Ratings9.028 Ratings
Custom objects7.446 Ratings8.825 Ratings
Scripting environment1.04 Ratings8.718 Ratings
API for custom integration7.939 Ratings8.724 Ratings
Security
Comparison of Security features of Product A and Product B
Pipedrive
7.4
54 Ratings
13% below category average
Sugar Sell (SugarCRM)
8.6
26 Ratings
2% above category average
Single sign-on capability6.112 Ratings9.220 Ratings
Role-based user permissions8.752 Ratings8.025 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Pipedrive
1.1
5 Ratings
149% below category average
Sugar Sell (SugarCRM)
8.3
18 Ratings
11% above category average
Social data1.15 Ratings8.318 Ratings
Social engagement1.15 Ratings8.315 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Pipedrive
3.6
7 Ratings
69% below category average
Sugar Sell (SugarCRM)
8.1
18 Ratings
9% above category average
Marketing automation3.67 Ratings8.718 Ratings
Compensation management3.54 Ratings7.512 Ratings
Platform
Comparison of Platform features of Product A and Product B
Pipedrive
7.8
53 Ratings
3% above category average
Sugar Sell (SugarCRM)
8.1
19 Ratings
7% above category average
Mobile access7.853 Ratings8.119 Ratings
Best Alternatives
PipedriveSugar Sell (SugarCRM)
Small Businesses
vCita
vCita
Score 9.7 out of 10
vCita
vCita
Score 9.7 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PipedriveSugar Sell (SugarCRM)
Likelihood to Recommend
8.9
(63 ratings)
7.4
(58 ratings)
Likelihood to Renew
8.0
(3 ratings)
8.2
(26 ratings)
Usability
8.7
(16 ratings)
8.2
(9 ratings)
Availability
8.2
(2 ratings)
10.0
(2 ratings)
Performance
-
(0 ratings)
10.0
(2 ratings)
Support Rating
8.5
(16 ratings)
9.1
(17 ratings)
In-Person Training
-
(0 ratings)
9.0
(1 ratings)
Online Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
8.2
(3 ratings)
9.0
(9 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
PipedriveSugar Sell (SugarCRM)
Likelihood to Recommend
Pipedrive Inc.
Pipedrive's lead management features are top-notch, particularly the ability to automate email correspondence and receive alerts when necessary. It has an excellent pipeline, opportunity management, and sales automation without coding: —Exceptional cost-effectiveness. —User-friendliness. —Usability. —Top-notch search filter. However, its speed could be increased because adding new actions requires numerous taps and swipes.
Read full review
SugarCRM
The way Community Tax uses Sugar from a users point of view is, it can house a lot of information for either a company or individual with the option of adding additional sub cases . The down side is there are licenses issued per user and 1 per user is not enough because most of the time we are multitasking. Therefore a program/software would be more suitable instead of using a URL.
Read full review
Pros
Pipedrive Inc.
  • Great visual visibility of the funnel plus easy to drag the deals across the stages
  • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
  • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
Read full review
SugarCRM
  • Great way to keep myself organized. I do not miss appointments with clients since within the system I can input my appointment time and also send out a reminder to my clients.
  • It has a nice layout [that] does not seem to be cluttered. I find it to be very user friendly.
  • It has customizable dashboards which I find beneficial
Read full review
Cons
Pipedrive Inc.
  • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
  • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
  • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
Read full review
SugarCRM
  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review
Likelihood to Renew
Pipedrive Inc.
-2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
Read full review
SugarCRM
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Read full review
Usability
Pipedrive Inc.
There is a learning curve that caused a slow adoption but overall the UI looks great and the support is helpful when there is an issue that you need to be addressed. The marketplace integrations (developed by Pipedrive) could definitely use some work as they're not as seamless as we'd hoped for!
Read full review
SugarCRM
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Read full review
Reliability and Availability
Pipedrive Inc.
No answers on this topic
SugarCRM
SugarCRM has never been down for us.
Read full review
Performance
Pipedrive Inc.
No answers on this topic
SugarCRM
No response time issues ever. Very productive due to its ease of use.
Read full review
Support Rating
Pipedrive Inc.
Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
Read full review
SugarCRM
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
Read full review
In-Person Training
Pipedrive Inc.
No answers on this topic
SugarCRM
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Read full review
Online Training
Pipedrive Inc.
No answers on this topic
SugarCRM
Only part of an implemementation as noted previously.
Read full review
Implementation Rating
Pipedrive Inc.
Experiment is the only way to start
Read full review
SugarCRM
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Read full review
Alternatives Considered
Pipedrive Inc.
I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
Read full review
SugarCRM
Sugar Sell is the only product we found that met the needs of everyone involved in the evaluation process. It can be customized to accomplish just about anything you need, and trust me....we pushed the limits on that. It is a product that our users actually enjoy using which in itself contributes to productivity. We used other CRM tools in the past, and the discontent from our users resulted in consistently declining use and ultimately dropping those products.
Read full review
Scalability
Pipedrive Inc.
No answers on this topic
SugarCRM
Works from 2-300 Users in our experience.
Read full review
Return on Investment
Pipedrive Inc.
  • Pipedrive has had an extremely positive impact on our overall business objectives. More specifically, the return on investment has been magnified by the fact that it is fairly inexpensive.
  • I can recall 2-3 conversations which prompted my boss and myself to note how convenient Pipedrive is.
  • Like most companies, it can often feel like we are spinning many plates at once. Even when our team is not able to connect in person every day, our projects are capable of progressing. Pipedrive has allowed us to press forward where we (normally) would have lacked the communication necessary in doing so.
Read full review
SugarCRM
  • Overall seems to be more expensive than other subscription based CRMs.
  • Has positively impact our sales team to make more efficient and accountability among sales teams. Also allows for high level aggregated reporting
  • Has been impactful for all teams, not only sales to track individual activity on a daily, weekly, monthly and quarterly basis
Read full review
ScreenShots

Pipedrive Screenshots

Screenshot of