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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Portainer

    Score9.8 out of 10
    N/APortainer is a centralized container management platform for containerized apps and IoT device management. It helps accelerate container adoption and reduce time-to-value on Kubernetes, Docker, and Swarm with a management portal, allowing users to deliver and manage containerized applications from the data center to the edge. Portainer helps - Reduce the operational complexity associated with multi-cluster management Bridge the skills gap and facilitate feature…

    $0

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    PortainerZoho Assist
    Editions & Modules
    Portainer Business - 3 Nodes Free
    $0
    Home & Student
    $149
    per year
    Starter
    $995
    per year
    Professional
    $2995
    per year
    Enterprise
    Contact Sales for Pricing
    per year
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    PortainerZoho Assist
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalOptional
    Additional Details——
    More Pricing Information
    Features
    PortainerZoho Assist
    Container Management
    Comparison of Container Management features of Portainer and Zoho Assist
    Feature
    Portainer
    8.6
    94 Ratings
    5% above category average
    Zoho Assist
    -
    Ratings
    Security and Isolation8.790 Ratings00 Ratings
    Cluster Management8.575 Ratings00 Ratings
    Storage Management8.680 Ratings00 Ratings
    Resource Allocation and Optimization8.183 Ratings00 Ratings
    Discovery Tools8.970 Ratings00 Ratings
    Analytics, Monitoring, and Logging8.690 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of Portainer and Zoho Assist
    Feature
    Portainer
    -
    Ratings
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing00 Ratings8.822 Ratings
    File transfer00 Ratings8.123 Ratings
    Instant message00 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings7.620 Ratings
    Over-the-Internet remote session00 Ratings8.823 Ratings
    Initiate remote control from mobile00 Ratings7.414 Ratings
    Remote management of servers & workstations00 Ratings9.019 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.418 Ratings
    Session record00 Ratings8.515 Ratings
    Annotations00 Ratings7.613 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings8.616 Ratings
    Best Alternatives
    PortainerZoho Assist
    Small Businesses
    Mirantis Kubernetes Engine
    Score8 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    Amazon Elastic Container Service (Amazon ECS)
    Score8.6 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    SUSE Rancher
    Score9.4 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PortainerZoho Assist
    Likelihood to Recommend
    8.6
    (94 ratings)
    8.7
    (24 ratings)
    Likelihood to Renew
    9.1
    (3 ratings)
    -
    (0 ratings)
    Usability
    8.5
    (15 ratings)
    8.7
    (14 ratings)
    Support Rating
    9.1
    (3 ratings)
    9.0
    (6 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    9.0
    (1 ratings)
    User Testimonials
    PortainerZoho Assist
    Likelihood to Recommend
    Portainer
    Many developers, especially lesser experienced developers, don't have a really good background in setting up containers from the command line. Portainer is invaluable to them. Giving a UI to them gives them much more confidence and allows them to learn properties and capabilities of containers under far less stress. On the flip side of this, giving then a UI on a production system can lead to chaos...never give junior developers access to production servers.
    Incentivized
    Read full review
    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
    Read full review
    Pros
    Portainer
    • Separating server maintenance with application development, providing a clear user interface for developers who don't want to worry about the underlying server.
    • RBAC for container deployment linked to a SAML IDP, not something particularly easy in a native Docker instance but point and shoot in Portainer, allowing the use of Azure / Okta etc to provide user access.
    • Image management with multiple repositories is super clear and reduces incidents
    Incentivized
    Read full review
    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
    Read full review
    Cons
    Portainer
    • When setting up static IPs for a new container, having the used ones for a specific network at hand would be cool or something like a mini IPAM of some sort...
    • Using the developertools to see "oh, it's a 40x or 500" when something doesn't seem to load because the ui just states "Didn't work" is kinda annoying. expandable toasts or something would be nice.
    Incentivized
    Read full review
    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
    Read full review
    Likelihood to Renew
    Portainer
    It is an excellent tool.
    Read full review
    Zoho
    No answers on this topic
    Usability
    Portainer
    Accessibility for Non-Experts: even with some people having a bit longer on-boarding it is still very simple Quick setup is insanely useful, we can get it running in 10 seconds after installing docker Portainer has once again super clean UI and is very user friendly. Deployment/monitoring and management are super easy. I can tell just from a glance if something is out of date (watching at you Watchtower not doing your job for some reason)
    Incentivized
    Read full review
    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
    Read full review
    Support Rating
    Portainer
    One of their staff members jumped on a video call immediately with me and led me through the problem and solution during a quick session of screen sharing. In this day and age that is above and beyond, especially when it comes to software. It took approximately 5-10 minutes to diagnose and fix, including pleasantries!
    Read full review
    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
    Read full review
    Implementation Rating
    Portainer
    It is really easy. Just follow the documentation.
    Incentivized
    Read full review
    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
    Read full review
    Alternatives Considered
    Portainer
    Portainer takes the cup in terms of usability and features. It is also more useful for smaller deployments, whereas Kubernetes in our opinion and experience, could probably be more suited to certain other use cases. Portainer is also a fresh feel among all the preexisting container management solutions and brings positivity and a new breeze in the industry.
    Read full review
    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
    Read full review
    Return on Investment
    Portainer
    • Increased productivity: Portainer's user-friendly interface and streamlined container management can help increase the productivity of IT teams.
    • Cost savings: By simplifying container management, Portainer can help reduce the time and resources required to manage container environments, potentially leading to cost savings.
    Incentivized
    Read full review
    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
    Read full review
    ScreenShots

    Portainer Screenshots

    Screenshot of Portainer is a universal container management platform to help adopt and manage Docker, Kubernetes, Nomad and Edge environments.

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics